Closet Factory

Closet factory was great! I met with Dawn who spent a good deal of time conceptualizing our needs. She was very patients with the back and forth. Cabinets were custom made and then installed about 6 weeks later. The closet is beautiful and functional. We plan to use them again for our mudroom.

We interviewed three companies to complete all 4 bedroom closets in our home. Closet Factory won our business for their customer service: Dawn’s persistence, flexibility, and willingness to work with me on several re-​designs as well as meet me in off-​hours and weekends to accommodate work and travel schedules were all 5-​star qualities. The products for all companies were similar, the sales pitch for all were similar. What stood out most was Dawn’s personal touch and her ability to negotiate discounts (we got free drawers!). We are very pleased with our final product.

Karen was easy to work with. She kept on it until I was 100% satisfied. I felt it was a fair price & the installation went well.

We had CF design and install a closet system for our master bedroom. We got a design and quote from them and another company, and CF won out because we liked CF’s consultant better and their final price required far less gimmicks then the other company.
CF’s design consultant had an initial hour-​long visit to measure and discuss our spaces (we initially considered having our laundry room done too), returned a week later with a design, came back again, per our request, to do more revisions on the design, and set up an install approximately three weeks from our payment. The installer was at our house from 10am-​6pm. We had removed our existing wire racks, spackled holes, and painted before he arrived.
We are very pleased with our final product. The floor-​to-​ceiling design looks very top notch.
–1 star for no financing options available at our time of purchase (we have since been informed they are now available).

In 2012, I did not have a good experience with Closet Factory. A year later, we wanted to put in custom cabinets and our neighbor happened to be at one of her friends house where Michelle was doing an installation of their cabinets. My neighbor said I should contact Michelle Langley at Closet Factory as she is very good. After my horrible experience a year ago, I was reluctant to contact Closet Factory, but after reviewing Michelle’s Houzz’s page
and reading the wonderful reviews, I thought I’ll give Closet Factory another try. I’m glad I did. What a comeback! She was very professional, friendly, prompt and very responsive. In addition, she worked within our budget. She even gave us 3 different design options with beautiful computerized drawing and detailed pricing — all the information she provided in the quote and design gave us ammunition to make an informed decision.
The cabinets have not been installed yet. Once it’s up, I will provide more review on the experience.