Chipotle Mexican Grill

This place has gone down hill since I worked there. When I went a few days ago they burnt the chicken to the point that I couldn’t eat it and it made me sick. Thanks for making me pay 8 bucks for something I couldn’t eat cuz your employees can’t do their job correctly.

Most unsanitary chipotle I have ever been too. Absolutely disgusted. The person that made my bowl had a ripped glove and was bleeding from a cut that was exposed. He had his exposed finger with the cut in everyone’s food. When asked to change his gloves was very reluctant too. The people working there were also extremely rude. No regard for their customers or sanitation. I am a huge fan of chipotle and was extremely disappointed and disgusted with this location.

Did an online order an hour and a half in advance when I got there lines were out the door and there was an unexperienced employee behind the register. I had an order for 12:30 and I ended up waiting 15 mins after that for them to go to the back and find that it was already done. The employee proceeded to try and give me a free soda. I told them I didn’t want it all I wanted was my food! I got the food for free but it was cold I won’t be back anytime soon I love chipotle but this location has gone downhill.

Posting an update because I visited this location last night for the first time in a couple years. I tried, but the lines were always long and slow so I just give up and go somewhere else. It has not improved.
I love Chipotle but not this location. The lines are always long. The prep area is dirty. I will drive 10 minute further to the new one in Ashburn or Reston Town Center before going to this one.
Last night I was in a pinch and had to stop at the Triple Seven location. I was going to get tacos but noticed there was this stack of tortillas on the counter behind a bunch of stuff. The guy picked the first three off the stack and I stopped him. «Sorry, but I changed my mind. I will do a bowl instead.»
And just to be safe, I asked for only toppings that required a spoon. No hands.

This place I’m sure gave me food poisoning. I came in the in the evening on Tuesday. Got my food and left, the only thing I’m eating for the day. Ate it and everything was fine. On Saturday, I felt a bit queasy but shrugged it off. As the day progressed I started feeling achy and exhausted like I’d run marathon. Then suddenly got diarrhea and thought I was getting the flu. And I remember diarrhea isn’t the flu. I backtrack to see what I ate differently for the week and to see if maybe I ate something i usually don’t. Nope! And now I have a fever and the whole 9. Never return to this chipotle ever again. You’ve been warned. I also saw that someone else wrote that they got food poisoning from the chipotle 18 days ago, which would be a little before I ate there. Just saying.

Don’t come here tonight!!! Staff is awful; the teens are so busy looking around they can’t roll a burrito.

This Chipotle has improved over the last year. It’s still Chipotle, so it’s still just OK.

I just want to share that today I visited the Chipotle Restaurant located in Sterling VA with my husband and Ms. Marian provided an excellent customer service to us!!! We are very satisfied for professionalism. Also the store was very clean!!!
Thanks for the great service.

Got food poisoning after using my free Chipotle promotion that they were having. Half and half rice, double chicken, fajitas, sour cream, tomato, corn, lettuce and cheese. I hate half of it in the store and 1 hr later everything came back up. Spend the next 8hrs in the bathroom and couldn’t hold anything for the next 24hrs.
I gave Chipotle the benefit of doubt, maybe it was just this location but I certainly won’t be returning anytime soon.

My coworkers and I ordered 5 meals online for pickup. All 5 were burrito bowls. 3 orders were supposed to come with chips and salsa/​guac. They messed up almost all orders made. I called to complain and ask what they would do, and they person I spoke to was not able to help me at all. After 5 minutes of repeating my requests and getting know where, I finally just said «never mind» and hung up.
I would also like to add that all 5 people are now having stomach pains after eating the food.

I found a really long piece of plastic in my burrito, as well as a rotting piece of tomato. Gross.

I’ve been here several times and several times we ordered by phone or online and Orders are wrong they have a long way to go of making the experience the way most chipotles have done

This place is better than any other in the area. You guys give so much it’s great. And also the staff is so nice and friendly! Love you guys!

Maybe if they turned down the music they can hear better. Very frustrating having to yell at the staff on what I wanted to eat and then even more frustrating when they get it wrong.

OK — so I’ve eaten at Chipotle twice now. It’s ok. I would not go there myself and buy anything but having the company cater to us, it was o.k. No matter how you want to try to work it out, I just would not volunteer to walk in that door and spend my own money there. It’s just not that good.

This Chipotle location went even more downhill.
I usually go to Herndon chipotle, but gave this place another try when I was in a hurry for a quick lunch. There were flies ALL around the food area, and no one cared to swat them away; I was disgusted as I watched the flies land on the meats (chicken being cut up), and the various toppings (beans, pico de gallo).
The staff really didn’t seem to care, so I’m not surprised they didn’t swat the flies. They seemed like zombies, and looked completely devoid of energy. I was really annoyed when I ordered my usual half-​chicken, half-​steak and the girl scooped THREE tiny cubes of steak into my bowl. How is that a half order… Totally gipped. Portions are still terrible here.
SERIOUSLY was the last time I want to go here. Major sanitation issues with this location.

Well we ended up here as our previous check in didn’t turn out so well. There’s still no carnitas available at this location. I’m personally a fan of the chicken burrito bowl and love the fact you can get brown rice. The chips are excellent with a slight hint of kosher salt.

I don’t know why the reviews are so bad… This is one of my favorite restaurants and I stop in at least once a week.
I learned very quickly that the app comes in handy when ordering from this location, seeing as they are always busy. Usually the line is out the door. I walk in, right up to the register and have my food within 5 minutes of arriving.
On a few occasions my bowls were made incorrectly and I called to let them know. The managers were very nice and corrected the order on my next visit.
I’ve never had unfriendly staff, they are usually very nice and attentive.
I’ve never had a bad experience, even when they made the bowls wrong, they were still good.

Long line and everything tasted like dirt. The guacamole tasted as if the avocados weren’t ripe

So disappointed. I used to always come to this chipotle with no problems, but after my last four visits, I give up.
First– it seems like at anytime in the day, the line is ALWAYS crazy. I don’t blame it on how populated our area is, I blame the staff. The old staff would always be on their game and the line would take only 5 minutes or so. Now it takes about 10 – 20 minutes which is ridiculous. I’ve really only noticed this issue as a more recent thing.
Second– speaking of the staff, they always seem unhappy and rude. The last time I went, the woman barely scooped any guacamole for my bowl, so I politely asked for a tad more and she rolled her eyes and said something under her breathe to another staff member who looked up and laughed. Then my boyfriend asked for them to correct the «S» on his burrito bowl (for steak) to a «C» for chicken since that’s what he order so we wouldn’t be over charged, which gave us more eye rolls and giggles.
All in all, I’ll either be ordering online or go to Ashburn or Reston to avoid the nonsense.