Cartoon Cuts

I took my 2 year old to the Cartoon Cuts at the Dulles Town Center and my son not only received a bad haircut but had an extreme panic attack which caused him to burst the blood vessels in his face and eye. I never had this issue at the Cartoon Cuts at Fair Oaks. I hope my son is not traumatized over haircuts.

We have taken our kids there several times. The cuts are decent but that might be because my kids are squirming/​screaming/​crying on and off. They’re really patient and kind and my kids love the movies that are playing. They give the kids lollipops which they love.
Their actual talent in cutting is not the greatest but I really don’t know if that’s my kids fidgeting around or their skills. It’s hard to tell which to blame it on but every time we’ve gone, their cuts have been a big lopsided. My real «complaint» comes from them cutting my daughter’s hair into bangs after I said I wanted it to grow out. That was annoying.
My biggest reason for knocking it two stars is the prices and how insanely busy they are, especially on the weekend. They have capacity for maybe 8 chairs, but I’ve only ever seen 4 people working at once. If I remember correctly, it was around $ 20 for a cut for a 2-​year-​old and I just can’t justify that anymore.
The first cut is cute because they let you take a million pictures and they give you a little card thing with a lock of their hair taped to it.
Other than the first cut, I just can’t deal with the price and how busy they are. Don’t get me wrong, they’re good and they’re great with kids but it’s a no-​go anymore for me!

I can’t review this place for the cuts. because my daughter didn’t even get to experience that. We walked in a stood at the counter for at least 5 minutes. When it was evident that everybody was busy, we had a seat at the seats provided. I continued to make a presence at the counter but nobody ever said anything. 15 minutes passed and not one of the hairstyles acknowledged us. As we were sitting there another woman walked up with her 2 children, she took the sign in sheet from in front of their computer and completed the form… Well, we didn’t know we even had to complete a form!!! Nobody said a word and before we knew it there were 5 children «signed in» before us when we were there first! I was so upset because we live in Purcellville and had driven over 30 minutes to have our child FIRST haircut be memorable. We walked out shortly after and will never be back. I appreciate the fact that they cater to young children but how about trying to be PERSONABLE to the people that walk into your establishment. This place was appalling and I am sorry that we wasted our time driving out here for nothing. I will gladly give my business to someone else for the next 18 years of my daughters haircuts. What a disgrace.

My daughter wanted to donate her hair to Wigs for Kids and we were told that if we donated to Locks of Love the haircut would be free and they would take care of mailing the hair. Greatly appreciated the info. I did not mind paying for the haircut and sending the hair to Wigs for Kids myself because all the wigs are free. Locks of Love wigs are not free. The hairstylist, May, was kind enough to follow all instructions needed from my print out (and she took the time to use my ruler to make sure we had 12 inches of hair needed) and she paid for the haircut herself as well as not accepting a tip. Dear May, thank you for your generous spirit. My daughter loves her haircut.

We walked in to this salon because my daughter spotted in while on the little train ride in the mall. She insisted she wanted to cut her hair right there and then. Since she was due for one and I had had a tough time convincing her without success this sounded like a great idea coming from her.
The stylist came through as a very sweet person. But this review is for her cutting skills and not her personality. I asked for an «Angled bob» after seeing the large sign on the wall. Not many options.
My daughter’s hair was long and she cut it to the length that I asked for. But the cut is disappointing. There is no angle. It cost $ 17.99 plus tip for shampoo and cut. She also didn’t blow dry the hair properly, just very lightly and the hair was still very damp. Did not style it to finish it either. Not sure if those are extras. But my daughter got a little plastic clip for her hair which she was thrilled with.
Overall, I don’t think I will go again.

We are taking our business elsewhere. With two young boys we need to find and inexpensive and convenient place that we know will give them a decent haircut. The last haircut for my oldest son (5) was a complete debacle. His hair is a disaster! We had to fix it somewhere else. Totally uneven on the back and sides and the top is still too long. He has straight, thick hair and it needs to be cut short or it sticks up everywhere. Not to mention she clipped my sons neck and ear which brought immediate tears to my son. I can only imagine how difficult dealing with children can be but she just pretty much gave up cutting his hair after that. The top was just gelled down to hide the fact it was still much longer that had been requested. My younger son (2) has longer hair and the few trims he’s received also left much to be desired.

Today I showed up at 11:25 with my son, signed the sheet and waited for our turn, I left after 40 minutes without ever being acknowledged. The wait doesn’t bother me, I get that the salon was understaffed and busy, what does bother me is that I didn’t get so much as a nod. Letting me know that the wait was longer than average would’ve been nice, I would’ve settle for something as simple as a greeting (like a hi or even a nod).

Cartoon Cuts left a public message on my review (see below) saying she will send me a private message. It’s been over a month since her public message and I still haven’t heard a word. Not being able to hire good stylists for a chain salon is one thing, lying about actually wanting to fix the issue is another. Obviously, the public message is there so that people reading my review would think Cartoon Cuts actually cared. NOT!

I was kind of scared to bring my girls in. I had heard horror stories over the past few years about curly hair. We came in for a Locks of Love donation. They were wonderful. They washed the girls’ hair and combed the especially curly girl from the bottom up, like she’s supposed to. The girls love their haircuts. Thanks.

I took my little guy in today for his first haircut. I was hesitant to begin with because I kept going back and forth on whether I actually wanted to cut it… but it was time for the baby mullet to go! All I wanted was for the back to be shortened up and everything blended together so it looked better while still keeping the slightly longer length, a fine line between being short and a bowl cut (neither of which I wanted!) I went on a weekday morning so we were the only ones in there. My son had Mary cut his hair and she was great! My little guy started crying the second I put him in the chair, but Mary wasn’t phased by it and patiently listened to they type of cut I wanted. I was impressed with her even hand and calmness while cutting the hair of a crying, wiggling 18 month old! His cut is great, it’s exactly what I wanted and I couldn’t be happier with it. He also got a certificate with a little baggie of his cut hair attached to celebrate his first hair cut!

I took my daughter here for her very first haircut today (at 3.5 years old!)
They took us right away. The stylist, Tien, was patient while I explained what we wanted and made sure she understood before starting the process.
My daughter had a SUPER experience here. She stayed focused on Dora on the little TV in front of her while Tien worked away. It was really great– exceeded my expectations. Tien was really patient with my daughter when brushing her hair and when my daughter moved her head occasionally. They gave my daughter a little certificate and souvenir lock of hair to take home. I would definitely recommend this place to my friends; I think it’s super for kids.

This place is a disaster. I took my two godchildren here and should have turned around immediately. Once we walked I informed the staff that it was not only the kids first haircut, but one of them was celebrating their 6^th birthday. The old grumpy lady barely acknowledged us and proceed to bark at us when we requested flat ironing. «I DON’T do that!» and then she dragged the 4 year old in the back. After washing and cutting her hair into what I’m assuming was a popular style back in her day… the «Oliver twist», she proceeded to reeve her lungs up into an amazing fit of coughs that found their way right on top of the 4 year old’s head. Thanks lady. After seeing the preamble to her cough my friend had to run over and finish up the style herself.
When we went to complain, the receptionist said «oh yeah, I know…» and were told that the manager was not on site. This was an awful experience and they should be ashamed of themselves!

I wish there was an option to give it a «0 star»! I used to take my son here and his experience was ok. I would always have him trim his hair, and not really have a haircut, which they seemed to be able to manage. But a few months ago, I took my 1 year old daughter here, and asked for a short trim as well since I’m trying to grow her hair out. The girl (miki) said she would take care of it, but she did a quick and choppy job. As soon as I got home and my daughter calmed down I realized it was shorter on one side and longer on other. The next day when I took her back, only expecting them to fix it, not give me my money back, I was told that only miki could do anything and the others didn’t have the authority to help me! Then they told me to come back when miki’s working! Of course I wasn’t able to go to the mall just to make it during miki’s schedule, and when I took her back the next chance I got, I was told the same thing. As soon as they would realize I was there with a complaint and not a haircut, their whole attitude would change! This place is really unprofessional and are very eager to take your money but their customer service is horrible! I would NEVER come back here and would NEVER recommend it to anyone

We continue to come here with great success. Mary has done my son’s hair a few times & does a nice job. My son looks forward to watching movies & getting lollipops.

Total s#%t — I told them that I wanted a trim for my 2 ½ year old … keep the curl in the back, still able to sort of tuck it behind the ears — a trim … 4 minutes later the poor kid has an uneven bowl cut. Totally awful. DO NOT GO. Horrible.

I decided to take on the endeavor of taking my ²¹⁄₂ year old and my 1 year old to get their hair cuts. I chose cartoon cuts thinking it would be better to go to a place that would divert the kid’s attentions while having their hair cut. My oldest went first as he can sit by himself in the chair. After he finished, he asked me if he could see the elephant on the wall… you know, the one that the hose comes out of to emulate the trunk that is used for washing hair. The hair dresser okay’d him to climb up there and low and behold, while she was cutting my youngest, the whole elephant fell off the wall and on top of my son. Now, I confess, he was playing with the water hose, but really… the elephant fell off the wall from that? It was really light, but obviously not attached by any nails or any other adhering material. Kids do get their hair washed there. Kind of a hazard. The lady picked the elephant up and simply leaned it against the wall.
Luckily, my son was not hurt but still a hazard!
Oh, the hair cut? AWFUL!!! My boys look like the fella’s on dumb and dumber… you know, that bowl looking cut with the straight bangs up above the forehead?
Beware!!!

These guys are awful. We took our one year old to get his first haircut here thinking that they would be a little sensitive to dealing with children, but they were terrible. The person who tried to cut my son’s hair didn’t engage him at all. He went straight for his head with a hair trimmer, which freaked my son out and we were unable go finish the haircut (still paid $ 17 for it though). We later took our son to the Hair Cuttery in Brambleton and the experience was so much better, even though they are not children specialists.