Builders Fence Company

Builders Fence Company completed their second project for us and we couldn’t be happier. Our backyard fence is the envy of the neighborhood. Their excellent craftsmanship, attention to detail, and professionalism brought us back for the second time. I’ve recommended them to neighbors who have used them and feel the same way we do. Plus, their pricing is extremely reasonable. Builders Fence Company is head and shoulders above their competitors.

After reading the reviews we thought this might be the company to replace/​repair our privacy fence. Spoke with the receptionist who did not identify herself but did say that the company only serviced «parts of DC»…not SE DC. Hmmmm

Dave and company did a great job on my split rail fence installation. I found this company highly rated on Angies List and I am glad I did. Our estimator took the time to actually help us locate the property line posts (and in direct contrast to the individual below who mentioned they were put out by a small request to help with the measuring) I was more than happy to stand there and hold a measuring tape to help get the most accurate estimate possible. Builders saved me 200 dollars or so off the bat not having to hire a surveyor to locate the property line posts. Their estimate, in my opinion was very fair and I agreed to have the work done. They were communicative throughout the process and followed thru on every promise made. I spoke with a Dave (whom I am assuming is the owner) on multiple occasions and each time he was extremely kind, professional, yet easy going. On building day I walked the job with the team in the morning and they worked their tails off until the job was done — no surprises no attempts to upsell on the estimate, just good hard work, and what appears to be a quality product. Thank you builders!

We found Builders Fence on Angie’s list and worked with Scott out of Dulles, VA. We’d just bought a home in Kensington, Maryland and have a large hound dog who loves to chase deer and who wouldn’t know to stop from running out in the road after one. We have a large sloped back yard with very large trees and other complicating features along the property lines. Additionally, when we bought the home, the entire back fence line was forested with huge bamboo coming in from the neighbors’ yards. We contacted Scott and had him come out and look at our situation.
He advised that we should try to remove the bamboo first because building a fence on top of it would certainly not stop the bamboo, but could — down the road — damage the fence. We’d found a method that we thought would work to control the bamboo, but weren’t sure we could tackle it ourselves. He recommended that we contact another company to help us deal with the bamboo first. We did that and had an underground bamboo barrier installed. We’re not thrilled with the installation of the barrier and communicated that to Scott (given that he’d recommended that company to us), but our review of Builders Fence does not reflect our views of the company that installed the barrier.
As for Builders Fence, Scott was always very responsive and was patient with us as we went through several different fence design ideas and decisions regarding obstacles along the property line. He was helpful every step of the way and made sure that we had a good paper trail to back up our many conversations. Builders scheduled the fence installation sooner than anticipated, and had it all done in one day. The day before installation, I realized that we’d forgotten an important element of the fence. When I let Scott know, he addressed it immediately so that the crew had what they needed to accommodate the last minute request.
The fence looks great. The dog is thrilled, and with the bamboo mostly under control, we can’t wait to start landscaping a yard that is much in need of a makeover. The fence makes that possible, and we would definitely recommend Builders. Thanks Scott!

Builders Fence Company put in a front yard fence for me and I love the final product. I live in downtown DC and hated having dogs go to the bathroom on my yard. I choose an aluminum fence and Builders Fence Company had applied for all of the DC permits and even scheduled the gas company to come the week before and mark the gas lines in spray paint so they knew that where they put the posts would not disrupt my natural gas service. The fence was high quality materials and the workers were very courteous of my lawn as well.
One recommendation I would have, is prior to the install, request A DIGITAL IMAGE FROM THE COMPANY OF THE EXACT FENCE, GATE AND POSTS THAT THEY PLAN TO DELIVER AND INSTALL SO THERE IS NO CONFUSION COME INSTALL DAY regarding which fence you ordered and which fence they delivered. I would highly recommend using Builders Fence Company again.
Side note– there are rules with front yard fences in DC so read them online before ordering any front yard fence.

Dave @ Builders Fence did a fantastic job in replacing an aging 300 foot pine fence with two four-​foot-​wide
gates.
Dave gave the best price and the best walk-​thru estimate on our project. He was very patient in answering all my questions, and i was getting pretty confident in questions after interviewing four other highly-​rated well established companies (that i honestly feel would have also done a good job).
The job took two days, weather was not great, but they did a great job with installation and cleanup. Almost a year later and i haven’t found anything to complain about.
We highly recommend this company for quality, price, communications.

An update on my review from 5÷30÷2015. After posting the review, I got an email from the president of the company. We spoke on the phone and he agreed to replace the warped boards. As I think I mentioned, I already found someone else to do the sealing. So I’m feeling a bit better about the situation.

I would suggest that users AVOID Builder’s Fence like the PLAGUE! Had an excruciatingly bad experience for my home in Fairfax County, Virginia. In my opinion as a customer, I would certainly never recommend this outfit.
PS — To try to mislead potential customers, and attempting to obfuscate my on-​target review, management from this company replied with an insinuation that they might not be the outfit I hired. This review of mine is most certainly pertaining to Builder’s Fence in Northern Virginia. Their misleading response should be a further flag to anyone considering using them.
PPS — Builder’s Fence ran a promotion that encouraged customers like me to post Unilocal reviews in exchange for a free RedBox movie rental. (I still have the email offer from them.) Today, this would directly violate Unilocal’s policy. Unsure of whether this was the case when I used them.

we contracted with Builders Fence Company to build a covered deck off of our house. Builders Fence helped us every step of the way and no detail was overlooked. they made us feel very comfortable and never rushed us to a decision, rather helped us to evaluate all of our options to build a great covered deck that we can now use 365 days a year. they met their commitments when it came to delivering on time and every one that we met, was respectful, skillful and courteous. i would highly recommend builders fence for any deck or fence needs.

I highly recommend Builders Fence. I had four companies bid on a fence, and they were the lowest bidder by far. I wasn’t worried about the low bid, as they were highly recommended. The crew showed up, built a high quality fence, and then cleaned up. I’m impressed… a very happy customer!

Builders Fence built a aluminum fence for me 6 years ago. Recently we some storm damage that needed repair. The manufacturer that made our original fence had gone bankrupt but BF worked with us to find something that would match and the installation looks great. If you’re looking for a quality fence or deck I would recommend calling BF.

I contracted with them through Home Depot. The installed a section of my fence backwards. Took them 3 weeks to come back and fix it, after promising to come back the next week.
I don’t know if this is a Home Depot problem or a Builder Fence Company.

I dont know who these people use as estimators/​sales consultants, but they should reconsider. «Jack Kelly» showed up disheveled in an old Volvo. Had me help him take all the measurements for fence, then asked to come inside so we could talk. Went through all the BS about how they build a superior product (does anyone advertise an inferior product?). Jack then tried to go for the sale. I told him he wasnt getting a decision today, so best not to bother. He abided, begrudgingly. He finished his estimate write-​up, then handed to me, saying «Make sure my chicken scratch makes sense and then sign there», circling the «buyer» check box. I looked at him, puzzled and said «Im not signing anything…». He chuckled and replied «Was worth a shot!». Signing what this man not so cleverly tried to trick me into signing would have created a binding contract.
It was at this point i advised Mr Kelly he had 5 minutes to leave my property.
Oh, the estimated time for job completion was 1 week for 120ft of fence. A week. Should have been a day. An afternoon. The price was also a few hundred $$ higher than the competition. Whether this is because the truly offer a quality product ill never know.
Respect, Brevity, honesty, efficiency and professionalism go a long way in presenting your company in a positive light. The «face» that they sent to represent their company embodied none of these things. I will not use this companys services and will discourage anyone i can from using this unprofessional organization.

I highly recommend Builders Fence Company and will always use them in
the future. We just purchased this home 1 year ago. Since, we have dealt
with approximately 4 contractors on different projects. Builders is the
only contractor we had ZERO problems with. Not only that, but they were
super responsive. Other contractors never return calls and do not make
themselves available. Builders Fence Co, the entire team from the sales,
management and installation team, were all responsive and professional. I highly recommend them for fencing. Other fence companies we checked into tried to hide discounts that were listed on their websites. And, once we got them to acknowledge the discount, they still couldn’t compete with Builders.

This summer, Builders Fence came to our home in Manassas to install a wood fence with a mesh backing around our one acre property. The gentleman who did our estimate was very friendly and prompt. Even without the discount they offered, the estimate was thousands less than we were expecting. They even made an extra trip to our house to meet with the person who installed our septic system to make sure the fence wouldn’t interfere. Installation was extremely quick and was finished in just a few hours. The fence is solid, very professional looking, and definitely dog escape proof. Would recommend Builders Fence for anyone looking to secure their property.

Update: Dave S. definitely called to speak to us about the issue and from the conversation that we had with him, the company does understand the magic of customer service… Hope no one else is experiencing what we did — but one thing for sure, if you reach out to them, your voice gets heard. We have not signed a contract with them — just thought I’d update everyone on this review and the co’s prompt feedback.
Original post:
Couldn’t find a place to send in a complaint via their website — so hopefully Dave S. (owner) will read and reply.
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Our POC for Builders Fence and Deck just left and we were very disgusted with his presentation. The sales rep was T — - R — -.
I am a firm believer in customer service being a first indication for the integrity of a company and their works… thus said, the contractor/​sales rep that came to our place was anything just lost a potential contract with us.
I. Lack of Consideration on Behalf of the Customer
T — - was with us for 30 minutes, during which he repeatedly made us feel like s*** for NOT moving on establishing terms for a contract today. He did not give us the wood fencing options first — because the vinyl and aluminum was more expensive… When I finally asked for the wood fences, he then said «of course we do wood fences… here’s a list» — then he whipped out these black and white print outs saying that the color is available but it’s on his desk… that leads me to thinking of two problems: he was really NOT going to advertise the more economical option and while he knew he had an appointment with us, he didn’t care enough to be prepared! (so when they come building, the fence might have a few posts/​nails missing — ‘cuz it’s sitting pretty on his desk! –haha)
II. Lack of Professionalism
The last 15 minutes of our conversation was awkward glances and conversations because T — - was pushing us towards applying for financing options — I dropped a hint and pushed the GE application aside, but that did not stop him. He sat back in the chair, crossed his arms and said, just complete and sign that form. So i bluntly told him, «we’re not interested in building that TODAY because this will be a big purchase which will need some reconsideration and planning» … so he sighed, packed his papers, got up and said «well thank you for your time, you folks have a good weekend» because apparently, he had a «packed Saturday trying to make a living out of this»…
III. Not So Much of Discount…
T — - said that the quote would be good for 6 months but, that we were given an «inducement,» as he called it to get the fence done today. If we were to go with it, we would have saved $ 100 off installation OR (when I calculated this out) just shy of 9%. The other builders I’ve obtained a quote with all come with a 20% discount — why such a discrepancy? But this may not be a deterrent for the wealthiest ones of us =)
Conclusion:
The pricing obtained from T — - was not half bad — it is definitely something that we were going to look into. But his attitude took us off guard and now I am unwilling to move forward with Builders Fence Co. because, while they guarantee the fences for 1 – 2 years onward from installation, the last thing I need is a fight with a representative who is unwilling to understand and see things from the customer’s perspective…
I am not able to see that the company appreciates or respects their customers and therefore, I highly recommend folks to GO WITH ANOTHER BUILDER.

We hired Builders Fence and Deck to build a new fence for us two months ago and liked the quality of their work so much that we decided to hire them to build a screened in porch. Their work, responsiveness, pricing and their on site team was outstanding. In offering us a quote they gave us many options and recommendations and never once pushed us in any direction — totally our decision. I would highly recommend this company to do your fencing and deck needs — truly a job well done and a big thank you.

We purchased a pool fence to replace an older fence, which took about three weeks before the installers came out to do the work. The fence looks acceptable and only time will tell how well it holds up. The salesman… is exactly that. He’s nice and offers a discount on his first visit to get you to sign immediately.
The reason I downgraded the rating, however, is that their workers took absolutely NO care to the landscaping (unlike comments from previous reviewers). A row of bushes got destroyed simply because the workers threw materials on top of them. Other bushes got hacked at with no regard AND the brush completely left behind. For example, I found a bush cut to the ground because it maybe came too close to where the fence would go… and simply left there intact (leaning against another bush so it didn’t even look cut). Guess it didn’t need to be cut after all? Conversely, a climbing rose bush had several branches bent and partially snapped off… isn’t it easier just to trim these branches off than to grab and mangle them out of the way?
Furthermore, I think they sent too few workers for our fence because it took two guys a brutal twelve hours to finish in one day. As a result, they did a shoddy job cleaning up at the end and left quite a bit of obvious old fence materials behind, as well as failing to pick up the extra debris they created.
Finally, if you wish to talk to the workers about any concerns before they start, good luck. We wanted to speak to them when they came, but one guy didn’t seem to speak english and they simply ignored any attempts at conversation. Well, guess they didn’t want to hear us warn them about poison ivy or any requests to be careful about landscaping (which they definitely were not). Later, I found the other guy did speak english… so they were being rude earlier in ignoring attempts to speak to them.
Going into this project, I did expect some impact to the landscaping. Yes, I have swaths of dying overly trampled grass. Yes, there’s sawdust everywhere on the ground. Yes, they did have to clear some space by cutting bushes… EXCEPT I saw no professionalism in doing this. They basically had a chainsaw and whacked at bushes without adequate clean up. The company did not offer any apology nor a discount on the failure to clean up (which would be their responsibility since the old fence removal was part of the contract) or reparation for the bushes destroyed from pure carelessness.
I would not recommend their customer service because it seems like they care more about making the sale and then finish getting paid off, than making sure they performed well and did an adequate clean up. I spent the next day throwing away old posts left behind and trimming damage on the bushes that would survive their careless handling, then digging up the ones that would not.
*Edit to respond to comment: There is definitely 2 – 3′ of space, which DOES NOT excuse the worker’s carelessness in tossing old materials ON TOP of existing landscaping. Nor does it excuse their rudeness in an attempt to be nice about the overgrown area which IS NOT absolutely covered in vines or poison ivy, but MIGHT be in the greenery covering the ground. Thanks for such a generic response making no attempt to address the incomplete job in cleaning up as well. In addition, one voicemail message asking for remainder of the amount owed isn’t exactly a customer service checkup.

We are into our third project with Builders Fence. Their crews have been prompt and courteous. Having been through several reno projects I can say this company is above some others in several areas. They do nice work, come in on budget, and clean up after themselves fairly well, disrupting as little as possible my landscaping etc. In retrospect I believe their pricing is a bit inflated so will shop around on the next project, but definitely get a quote and consider using them again.

Just completed a fantastic Trex Transcend deck on our townhome. Told by my neighbor we were the envy of the neighborhood the first day it was completed. I solicited 4 bids and Builders came in well below the other three, enough for me to make several inquiries to try to understand the delta. In the end, I felt complete trust in Dave so I went with him and Builders. This was our first major home project so I was a bit nervous and probably overly thorough, but Dave was patient and provided great explanations. One of the other companies said they could attach directly to the house without the need for rear posts into the patio, but Dave gave me a clear reason why that would not pass code. He even honored a request my neighbor had to install a privacy fence that was non-​standard.
The true test of a good contractor is when they accept responsibility for an issue that was related to their work. That happened here – I ended up needing an emergency furnace inspection that ultimately was caused by the non-​completion of the intake/​exhaust while the deck was being built. Dave covered the cost I incurred. Definitely highly recommended. I plan to use for all my future deck/​fence/​patio work.