Ashburn European Service Center

I have been taking my ’01 Mercedes to Glenn’s shop for 10 years and 150,000 miles and I would not go anywhere else. They are always quick to get my car in and it is fixed right, and at a reasonable price. I trust Glenn, and that is an extremely rare thing to be able to say about repair shops these days. When it comes time to replace my car I would consider another European model just so I could keep Ashburn European as my go-​to shop.

Glen, Helen, Jeff, Taylor, the whole crew is as professional and honest as it gets. I had my daughter’s broken-​down Nissan towed there today. They spent a good 45 minutes diagnosing the problem and then… they told me that the dealer would fix it for free because it was a known issue. They even told me who to call to get it towed to the dealer and get a loaner car, all for free. When I asked how much I owed them? Nothing. Nada. Just, «we know you’ll come back.» These guys are absolutely the best. Oh yeah, and when the tow truck was going to show up after their closing time, they arranged everything and gave me a ride to the dealer so I wouldn’t have to wait in the cold. Truly amazing service.

By far the most honest repair/​service center in the area! As a loyal BMW owner, Glen and Helene provide quality service and will do everything they can to help you understand the repairs that need to be completed. If something doesn’t need repaired at that time, Glen will make you aware and let YOU make the decision to repair now or wait until convenient.
I always leave there feeling like my car is safe to drive, but am aware that I may need additional service at a later time to prevent issues.
Another huge bonus is that they give you honest expectations on the costs and time for repair. No surprises here — just honest, quality work. One of the few businesses that I recommended to anyone and everyone!

Fellow Unilocalers,
Glenn, Ken and Helen [pronounced Hee’-lin] have taken very good care of us over this last two years.
We had simple and complicated repairs done to both our ’97 Saab 900S and our ’02 Saab 93-​SE. Each time we were well received by courteous professionals, the repairs were successfully and skillfully performed in a reasonable time frame for fair amount of money.
The service was courteous and efficient, especially the warn greetings and salutations from Tiffany
We would definitely recommend Ashburn European to any Saab owner who expects professional, experienced repairs and maintenance.
Jack & Jennette

Glen and Helen treat their customers like family. Glen knows his BMW’s and has been taking care of my «baby» for years. You will always get the real deal from Glen — no unnecessary work and no b.s.
Oh, and the most important part — Glen and his crew have gone above and beyond to crank out the work on my car when I needed it on the eve of a big holiday.

The service that I have received at this shop is above all. I have taken two BMW X 3’s there and they have done an excelled job. Not only are they honest but they explain exactly what they are doing and why it needs to be done. They have always given me an appointment time very quickly. I had a headlight out that BMW wanted a ridiculous price to replace because they told me there would be a lot of labor involved since it was on the washer side. Ashburn European replaced it in 10 minutes time. Glen really knows BMW’s and I would highly recommend this shop.

1 star for making my business feel welcome… close to closing time on a Friday.
1 star for giving me no nonsense advice on what could be ailing my car.
1 star for recommending alternate service options besides his own, even though it could mean an immediate loss.
1 star for not charging me at all — Glen, The Man, is a good public relations expert — for 20 minutes worth of labor.
1 star just because this type of service is so rare this days.
The next time I have a service need, I know I’m coming back here.

Glen is a straight-​up, honest mechanic. My BMW was showing all kinds of error codes with the battery, flat tires and steering angle sensor. Dealer wanted 1700 to fix battery and sensor. I was out the door with Glen for $ 400 because he cleaned the sensor instead of replacing it (wasn’t broken) and saved me a lot of $$. I will be taking my car to Glen from now on.

If you have a BMW, Mercedes, VW, Audi, Saab or Volvo and pay your dealer to service your vehicle, you owe it to yourself to see Glen Jensen and Ashburn European. He is an honest guy in a potentially dishonest business. He will repair only what is necessary and at a price less than the dealer (although his prices have been rising the past year or two).
He once could have taken me for thousands of dollars for brakes on my BMW. Instead he urged me to see the dealer first and complain about the brake wear. Long story short, BMW replaced $ 1200 worth of brakes for free. Glen is a stand up guy in my book.

Glen came to my rescue when my 2002 Nissan Pathfinder ‘check engine’ light wouldn’t go off. This began after another company put a new engine in my car. This company worked on my car several times, but still the ‘check engine’ would not go off.
In July 2010 the car wouldn’t pass inspection (due to ‘check engine’ light) and second car service center can’t fix it. So I take it to the third car service center and they charge me $ 150 and can’t fix it either. A fourth company, a dealership, looked briefly at my car and recommended repairs that would have been in the thousands.
So Ashburn European Service Center — and Glen — came to my rescue. He said that it seemed that during the new engine install, wires were not reconnected or reconnected improperly. The cost was around $ 200 and the ‘check engine’ went off and stayed off.
The moral of this story is: if you want your car repairs to be done right, the first time, and you want an honest guy that owns a shop that knows what it is doing when it is fixing your car — go to Ashburn European Service Center. I’m a thrifty (hence the engine replacement rather than new car purchase) yet busy woman — and after this experience I won’t take my car anywhere else for maintenance.

My husband and I both own volvos and they are expensive to maintain at the dealership. We have been taking our cars to Ashburn European for many years and are happy with their service. They are fair and reasonable, most important to me is they only fix what is really wrong! Turn around time is much better than the dealer too. We have had everything from cataylitic converters to transmissions done there.

I’ve just gotten off the phone to inquire about service and the person whom answered needs to work on his manners. I asked a simple, common question. Expected a simple, common answer. Instead, I got a sarcastic remark about some steak and a restaurant. Sadly I had called from my professional workplace and didn’t want to stoop down to his level and have my fellow workers hear me, so I politely said thank you and hung up.
All I can say is that I am glad I had talked to this person before thinking about having them work on my Jaguar.