Suburban Mazda of Sterling Heights

The best dealer I have done business with in 34 years from all aspects, especially the greating of incoming clients by a director VS. a pushy salesman. the deal was great all around from test stage through finance.

The dealership experience was all it should be, but what is all this Unilocal action? At a time of increasing electronic ease of participation, this approach bristles with definitions, warnings, and long-​winded explanations. This came from a group of lawyers and not from the friendly man-​next-​door or the woman-​in-​the Kroger-​checkout.
You might also suggest to the Home Office that, as well as the brochures that are included with the Owners Manual, they include another one. This should be the Cliff Notes for heat and cold, fans, lights, etc. Maybe ten check-​off points to go over with the new owner. He or she gets a sense of accomplishment and the salesman stops a whole lot of call backs.
You already have the radio covered in one of the brochures. That is probably why there is no RADIO listed in the Owners Manual. You must be aware of the criticism that Ford is getting, as well as other manufacturers, on the increasing busy-​ness of what the driver has to control and might want to control. It isn’t always about preventing a pizza from falling on the floor of the vehicle, although that, too, can be dangerous.

I urge you to NOT buy a car from this dealership. I bought a brand new CX-​5 early June, 2012 and was ‘forced’ to buy the interior and exterior extended warranties (sales manager would not let me buy the car without them). I figured it was OK, I get a little more piece of mind for not too much extra. I was informed the warranty packets will arrive in the mail within 6 weeks… well — it’s been 6 MONTHS now and I still don’t have anything. My salesperson Laura Fejer has been extremely unhelpful in trying to get this resolved, but at least she occasionally responds to emails. The manager Bob O’Hara does not even give me the satisfaction of a response. STAY AWAY

I really like Suburban Mazda. Their sales people are very nice and knowledgeable. I went to check out their Mazdaspeed3 and Mazda3 on two separate occasions and the sales ladies were exceptionally friendly and helpful. In each instance they offered to just let me test drive the car alone and bring it back when I was done. The pricing was fair even without the Ford X-​Plan, and there was absolutely no pressure. The showroom is very modern and clean, and often they have a performance car racked up high so you can check out the underbody and components. They also have a small display area for Mazda apparel and performance gear, although I think it needs to be updated.

I came here with my hubby to see what kind of deal we could get trading in our ’05 Mini Cooper for a Mazda Speed 3. Customer service-​wise, they were great. They offered us refreshments and talked to both of us, rather than ignoring me (hey, someplaces still ignore the wife!) We took the car for a test drive and we asked what kind of offer they could give us. Now, we did the research on the Mazda and knew how much invoice price was, how much is a «respectable» markup for dealer profit, and how much a used car like that would cost. We also had a minimum amount that we would accept for the Mini. Without any haggling, the salesperson offered us a price that was barely above invoice. Then there were 2 incentives on it, which dropped the price further. They gave us a nice chunk of change for the Mini, and then we got down to the details. I did ask if we could get some free oil changes and the salesperson asked his manager’s permission before giving them to us. As a note, please make sure you have them write what type of oil you get initial it– when I went back for our synthetic oil change, the service person tried to tell me that I had to pay a difference, but when we bought the car, I insisted that our salesperson write down synthetic on the voucher, so it was honored.
The manager that tried to sell us the after-​care stuff was friendly & explained the ‘importance’ of getting our windshield coated to fill in the micro cracks, but he wasn’t pushy and when we said we weren’t interested he didn’t try to convince us otherwise.
We had a problem getting the license plate off the old car and onto the new car. So the sales manager offered to just replace the plate for a small fee. As a matter of convenience, we accepted rather than have to return the next weekend for the service department’s help.
In all, our experience was very good, and I would recommend Ian, our salesperson, to anyone.