Sterling Heights Post Office

Two days in a row with no mail delivered. Drove all through the sub looking for her… no sign of her anywhere. Yesterday I had a package that online said it was «out for delivery» but it never came. Last night, the status was updated to «undeliverable as addressed». Yeah, it can’t be delivered if the mail handler never even comes down your street. My father lives right around the block from me, and he never got any mail either. I guess she is on vacation, so hope no one needed their mail this week. Calls to the Sterling Heights post office are pointless. The main line operator NEVER answered after countless calls, and when I select my zip code area, it tells you the mailbox is full and hangs up on you. NICE! Keep up the good work guys! We used to get our mil before noon, now we are lucky if we see it before 5pm. Maybe if she didn’t stop at so many houses to chit chat, she could get her job done quicker. Does she understand that some people might be waiting for a check, and hope to get it in time to get to the bank before they close? Probably not. The LEAST they could do is answer the phone so I can tell them I will pick my package up myself, before they send it back to China where it came from.

Just called at 4 PM, the recording says the office is closed and they don’t close until 5:30 pm. Why pay for a phone line at all?

I was irritated I had to come here to begin with, but the two pleasant gentlemen that were working were very friendly and accommodating so that made the trip in, a good one.
In all of my years living in this general area, I have NEVER gone off the service drive of Metro Parkway, and nearly missed the exit to find it…
Maybe it was because they just opened, or that it was a Saturday morning, but the service was quick and efficient!
Nothing bad to say here!

Really crappy location that isn’t exactly easy to get to. Additionally, there is usually a long line and not too many stalls open. Typical government workers that are slow and take forever. I try to avoid this location at all costs.

The subs that this office uses when the regular carrier (who is great) are extremely lazy. One today left mail in my mailbox, which was a book that was being returned so there is no doubt that he saw it when he delivered. No note, no knock on the door to tell me why he didn’t take it. I had to track him down to give it to him and explain to him that it had a postage pre-​paid label on it to return it. He didn’t acknowledge his mistake or apologize, just went back to playing with his phone!!! Im waiting for a call back from a supervisor, which I’d bet will never come!

Well after my abysmal visit to the USPS, 3÷28÷13 I did write a letter, and this is there reply.
Dear Ron,
I regret learning of the inconvenience you have experienced. No one enjoys waiting excessively in a line for service, and reported long lines at our facilities need to be addressed promptly. We have referred your concerns to the Sterling Heights Post Office and asked that the operations of the location be reviewed more closely.
The Postal Service shares the problem of occasional long lines with banks, supermarkets, and other retail outlets. Lines occur most often on Mondays, the day after holidays, during lunch hours, and near closing times. We make a concerted effort to match our staffing schedules with the known peaks of customer traffic. To minimize wait time, we rely upon our Postmasters to take steps to remedy the situation and ensure that customers do not have to wait in line an unreasonable or excessive amount of time.
We are aware that our customers lead busy lives and have taken steps to make buying Postal Service products easier. Stamps by Mail envelopes are available at your local Post Office. You can also purchase stamps by phone (800−782−6724) or through the Internet at
.
Our goal is to provide our customers with the best possible Postal Service. We continue to concentrate our efforts in speeding up our transactions and improving the level of service you receive.
Please accept our sincere apology for any inconvenience this matter may have caused you.
Sincerely,
Consumer Affairs Office
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Hidden along the side of 16 mile is the Sterling Heights Post Office. You have to take a side road past Chrysler, and find it nestled in where you wouldn’t have thought it was hiding at. This location is great, rather prompt service… however if you dare go between 11−1pm, you’re going to get stuck in a very long lunch line… so be prepared to wait. And for crying out loud… if you’re smart enough to use a U-​Scan at a grocery store, go try the automatic postal systems that can get your packaged shipped faster than you can say «Whatcanbrowndoforyou?»
:)

USPS rocks. It’s cheap, reliable, fast and they workers provide great customer service. This is my go to post office for all my USPS needs. The staff are extremely friendly and always helpful. They have pretty much everything you need to send letter/​ship out packages and at really cheap prices.
ps: you can also get your passport needs take care of at this location so thats another plus !!