Ray Electric Supply

I went in looking for a hard to find bulb. First, the lady who ‘greeted’ me acted like I was interrupting her day. They didn’t have the bulb I was looking for, which is ok. But as a person in the lighting industry and customer service I think you should try and offer a secondary solution or place to buy the bulb, the guy at HD did and I would too in most instances. Just a quick ‘I don’t have that one.’ That’s all o got. Maybe since you are a lighting specialty shop you should be able to order them for me? Crazy idea. My interaction there was super short but long enough for me to know that I won’t be back, ever.

My wife and I went to their Sterling Heights location to purchase 2 new lights for our kitchen. We were working with Susan and at first she seemed a little put off like we were a bother to her. We ended up buying 3 lights for a substantial amount of money, all of which had to be ordered. the 2 kitchen lights came in and one was described in their ordering book as silver and was actually gold (not their fault). Then we were told the outdoor light was discontinued but she would sell us the floor model. I asked since it was a floor model with no box, instructions, warranty, been on everyday for who knows how long and possibly missing hardware, would she discount it? She said no! So their hours are terrible and I had to get off work early to be there before 6pm. She then tells me on the phone to hurry up because they close at 6pm and need to close promptly at that time due to the store alarm! While we were there the other salesperson told someone over the phone that she would be glad to wait past 6pm for them if they came in now. Apparently he was more important than us. So, while we were there returning the miscolored light she asked if we were interested in picking out another light and my wife told her we wont have time if we absolutley have to be out by 6pm (it was 5:50pm at that time). Susan advised us to go online and pick something out!!! She asked me if I still wanted the floor model for the outdoor light and I asked once again «are you discounting it at all»? She said to me «why would I, it has just been hanging there. Nothing is wrong with it.» I told her it’s been discontinued AND she wouldn’t even attempt to find a box, paperwork or the parts bag for it! She then tells me «I’m just going to refund you your money, ok!» I said fine, got my money back and would never do business there again! RUDE, RUDE, RUDE!