PNC Bank

PNC has withheld a $ 2500 refund check and lien release letter for over 10 days. Day 15 and still nothing in the mail. Customer service lines takes 1 – 2 hours to receive help, at anytime of the day. I have heard of this issue with several others. I urge any new customer to use another institution. The person that purchased my vehicle has not been able to register or drive it for over 2 weeks now. Its sits in his driveway.

Sold my 2001 Pontiac Aztek to a gentleman, and the draft was written on a PNC Check.
So I visited this branch near M-​59 & Mound Road.
I was very impressed with the ‘Greeting’ I received upon entering the bank, as the manager Heidi was out in front of the counter, welcoming each & every guest with a hearty «GOOD MORNING» all this at 9:08 am!
Plus the 3 tellers all welcomed me.
Not being a customer of PNC, was not sure how hard it was going to be to cash the personal check, but Sandy was super polite-​sweet –efficient. The check cleared & she asked for 2 pieces of ID.
She handled the transaction with joy. I asked if she had any $ 2 bills which I love to use for tips, she had $ 8 worth & then asked would you like me to check the other tills for $ 2’s I said yes please, and she returned with about $ 22 worth.
They all wished me a good day, I replied you too, perhaps I should move my money here with this kind of service, they said Yes You Should!
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2 quick Notes but will not take away a star
1) after the USA bailed out the banks, I switched to credit unions, but will now give this place some of my business.
2) the double front doors, take two men & a boy to open, I have no idea how a senior citizen can manage those doors, as I assisted one grandma with the door in & out