Metro Family Fitness of Sterling Heights

The worst gym i ever see, they are carless, worse management and just wanna take money from you, they are closed now i think

The gym itself is pretty decent. (mt Clemens) The people are nice, most machines work, and they are expanding. They also have many new locations! All good!
now the bad:
I purchased (with a friend in tow) a LIFETIME MEMBERSHIP. It’s their Christmas special. The flyer says «Never pay for a gym again», the contract says permanent. Under the Maintenance fee portion, their is a PIF (paid in full) since I paid for a LIFETIME membership, paid up front.
Well, then they called asking for a maintenance fee twice a year. I mentioned the contract, they look at it, said it was incorrect and insisted. I didn’t back down.
After the first year, they didn’t call anymore. I thought no problem, they read their own contract. I was wrong, they cancelled me for not paying!
I didn’t go for 2 years (as happens). But when I decided to go back, they told me to sign up with a NEW contract, and start paying and I would be ok.
I got a lawyer! Let’s see how this goes down! I will let you guys know!

I got the call earlier today saying I won a free membership The girl was trying to get me to come in right away and there would only be a 9 dollar a month maintenance fee. I decided to check it out first because I know I didn’t sign up for any contests.
I’m glad I checked here and the better business bureau first. It is clearly a scam after seeing these review and those on the BBB. The BBB has them rated as an F.

I signed up with the Sterling Heights location with the promise that they would soon be ²⁴⁄₇. Since they were the only gym offering this I signed up. That was in October. I was told by January at the latest and one of the owners, Fred, offered me 2 extra months for free for the inconvenience. Well, now Fred is gone. Bailed on the business. And guess what? It’s May and they are still not ²⁴⁄₇. When I called last month Fred asked me to be patient. Why should I be patient? I paid for a service that still isn’t offered.
I can see why Fred bailed after only being part owner for less than 6 months, it’s a failing business. If you want to go to a gym avoid this place at all costs. I’ve been to the other locations and the customer service is mind-​blowing in how rude the staff is. They don’t seem to go through any training and don’t usually have answers to my questions. I’m always told by the night guy to call the manager with my concerns. I don’t go in during the day so I’m telling the only staff available and they won’t even relay my message to the manager.
I was told new equipment would be coming, I didn’t know that means «new» from a different location. Covered in dust and constantly having to be called in for service. Last night there were at least 3 machines that have had signs on them for weeks saying DO NO USE, BROKEN.
After 6 months they finally have a women’s section that for some reason has plate glass windows so it’s not private at all, in fact, at night it’s like having a spotlight on it since the windows aren’t even tinted. So much for women exercising comfortably in private.
When I complain about the facility not being all that I paid for they actually keep reminding me that «free tanning» comes with my package. I didn’t want that, or child care, but somehow I’m paying for it. I have very pale skin and I don’t tan, I also don’t have children. This place is a scam. As soon as they have your money you don’t matter.
Avoid this place, save your money and go anywhere else.
***Edit — OCT 1, 2013:
I got a call asking if I was going to pay my maintenance fee and when I asked when my membership was up they told me that *I* signed up for auto-​renewal. I specifically asked NOT to be signed up for that and was told until I pay a $ 44 fee that I cannot cancel my membership. It’s a good thing they called me a week before my auto-​renewal date because I don’t want to be with them one more day.

This review is for the Mt. Clemens location, at 30 N. Groesbeck.
They don’t have a Unilocal listing for the other location.
If anyone calls you and says you’ve been entered into a drawing to win a 2 year membership, just hang up on them and ignore their calls.
Here’s my story. I was mildly interested in joining a gym, but it was always one of those things that I put off doing, mostly because of the money.
This week I received a call on my cell from a very friendly woman. She told me that my phone number had been given to them as part of a referral program. I’d recently changed my cell number, so I asked if anyone had left a name. She said no. First red flag ignored.
She told me that I had been entered in a drawing for a free 2 year gym membership, and that all I would have to pay was $ 8 (I thought this was a one-​time fee, and maybe I misheard what she said, but I’ll get to that later). She asked me if I could ‘pick up’ these memberships that day. I told her I’d be by in 2 hours. She told me to ask for Zack. It sparked my interest, and the gym was about 6 miles away, so I figured, why not?
I took my boyfriend with me, and thank God I did. The gym was very busy, tons of people working out. Zack was friendly and gave me a brief tour of the gym. I will say that this place has a lot of workout equipment and it doesn’t seem to be a bad place.
We sat down at a table and then the hard sale began. He was pushing really hard to get me to sign up for either a 2 year membership, or a 1 year. Each plan had its limitations but I wasn’t even listening at this point. I was fooled into coming in and they made me think that I had won something, when really what they want to do is push you to sign up for their gym, saying that this is a one day only deal. Unless you have $ 190 a year to drop on a gym membership, I wouldn’t do it.
What’s funny is that even though I stopped by yesterday, I received one call last night from them after I left, plus 2 more calls and a text today. Ridiculous. I should have known better!

I also would give this a negative star if I could. My husband and I were seriously mislead when we signed up. We went to the sterling Heights location (WE WERE NOT INTERESTED IN GOING TO ANOTHER LOCATION) and stressed the fact that we needed childcare and were told that our membership would include a childcare. So my husband and I prepaid for a two year membership. What they DID NOT TELL ME was that childcare would not be available for another two months at the Sterling Heights facility, THEREFORE RENDERING OUR MEMBERSHIP USELESS!!! I called and complained and spoke with Ryan at the Clinton TWP facility who said that he would give me two additional months free and a 3 month membership free for us to use separately or give to a friend. He then told me he would call me back. It has been two weeks now and he has never called me back. I did not want to go to another location, we signed up because of the convenience of the Sterling Heights location. With my husband being laid off currently money is spent very carefully. We thought joining was a good deal and a healthy way for us to de-​stress. WE WILL NOT BE USING THIS GYM or any of their facilities. I have also made it my business to share my experience with everyone. Please save your money or take it to a gym where they won’t mislead /​lie to you. We have gone back to our old gym. The staff has always been friendly and we actually get what we pay for, CHILDCARE and honest staff.