Bounce House

This is the first Unilocal review I’ve written and it is because I don’t know what else to do to WARN families about staying away from this place. We did not even get beyond the front door. When I say the staff was confrontational — that is an understatement. Due to the way the staff was talking to myself and my girlfriend — three of our four children were crying. When I asked to speak to the manager I was told she is not here. When I asked for her name they honestly told me, «I don’t know it.». When I followed up to ask for the name of the owner I was told he was «on vacation». The manager (who they were able to call even though they could not recall her name) was called on the phone regarding the fact that the staff refused to honor our Groupon and when I spoke to her I was told, and I quote, «Get out of my store. Ba-​Bye. Ba-​Bye.» We left, with our sad children in tow and went to Jungle Java!

Shocking! They charged an additional $ 50 because the party ran 15 minutes over the time period! They don’t notify you until the end of your scheduled time. There was no other party even going on at this time and no scheduled party after ours!

I enjoyed the bouncing just as much as my son did. They have different bouncing areas and all are different. One has volleyball, basketball, soccer, boxing and climbing. It is good exercise and a great place to enjoy when the weather is bad outside. They have a fun dance game in the arcade too! The only issue I have encountered is the sweaty smell as I walk in the door. I think something needs to be done about that but otherwise a great time.

I came here for my friend’s son’s birthday party. Upon walking in the door I was immediately hit with a stool/​urine/​vomit smell. It’s not horrible, but the place doesn’t smell fresh. I tried to play some of the arcade games but most don’t work. Why even bother having them? I had to use the restroom and there is only one stall. I can’t believe a place with tons of kids and parents only has one, single restroom stall. I’m sure it’s a great place for kids to burn off some energy but I wasn’t impressed.

The other reviews I feel in my opinion don’t reflect this location in Sterling Heights. The staff was very friendly and all stayed busy and vigilant keeping an eye on their guests. As a father, I enjoyed the free video games that they have while the little one ran around with mommy. I also noticed they had very nice areas for birthday parties, which I will use in the future.
I will definitely be taking my little one back here to help kick the winter blues we have all been suffering from.

So, we get here for our niece’s birthday party. First thing that happens? Fire truck that takes out a young kid in a stretcher! Safe?
I posted a picture of how much their staff works during a busy time. 5 workers standing at the front entrance, drinking coffee and texting.
Half the arcade games weren’t working. No one cleaned up the garbage kids inevitably made on the floor, no one monitored the bounce areas (parents OR staff), so it was just a dangerous free for all.
This place is just an ADD wonderland and I didn’t feel safe with my child there. The kid in the stretcher sums it all up.

There are few places that I have been to that I have had nightmares about, but this is one! The staff was not only rude and confrontational but also may have never heard of customer service. They harassed our kids and our guest.
After our time was done in the bounce house we ate and had to argue with staff on whether the kids could go use the restroom or get a drink of water. It got to the point where one young family member left his jacket and they followed him around threatening and questioning him until he could find it.
My issue is not with their policy which was NOT clearly explained to us, but on how they talked to our children. I have never been treated this way and didn’t expect my children to have to be treated this way or to explain to them why the people acted this way smh!
Shame on the staff and owner of this venue I will NEVER return and I have nothing positive to say about our experience. It ruined a kids event, was overpriced, and a complete disaster of an experience!

THIS PLACE IS AWESOME!!! Bounce House is a fantastic way to spend 90 minutes getting your ya yas out after too much time indoors in the Michigan winter. BH has tons of slides, an inflatable bounce mountain, climbing wall, bounce room w/​kickball/​football/​soccer, amazing array of arcade games, including basketball. It’s (surprisingly) clean, the staff is young and happy, and it pretty much rocks to have this inexpensive treat as a rainy/​snowy day option. So, so fun!

Really awesome idea a little pricey but good fun for kids.