Babies R Us

Honestly not much to say here… They have all the baby stuff I need and they usually are willing to give you a % off if you mention any coupons you might of forgot at home. And the staff is very friendly.
With all do respect unless you were told to go shove it than you shouldn’t have negative things to say about a Baby’s R Us.
Just saying.

Love shopping here. This is my go to place when I need a gift for a little one’s birthday. Very friendly and awesome service.

I called the store asking if they had any universal convertible crib bed rails in stock. The lady on the line said yes they do and told me which isle they were in. I drive to the store to find that they do not have any in stock and everyone seemed confused as to what I was looking for.
The disrespect they showed me and the fact that they blatantly lied to me just to get me in the store is reprehensible. I will never shop there again.

Friendly staff. I needed help with purchasing a gift from a baby registry. Heather helped me out. Took care of everything and made sure I got the best deal.
Store was super clean and organized. Felt comfortable. Wouldn’t hesitate to go to babiesrus again when I need a baby gift.
It has been over a decade since I’ve been to a baby store, so I am happy my experience brought back pleasant memories.

In my opinion they’re WAY overpriced. Selling the EXACT same stuff as walmart and target at twice the price. Their sales are okay and they do have some things you can’t find at other places. Still, I’ll only shop at babies r us during their major sales.

the store is a true disgrace to the BRU family. I used to love BRU before visiting this location. My first visit here was unpleasant but i thought shouldn’t judge the book by its cover. However I had the same experience on 3 diff occasions again. The store manager to all other employees in the store behave like they are doing us a big favor by being present there. extremely unhelpful. the associates are misguiding. For instance, at check out I gave my rewards r us number but the associate informed me i already did give her the number when i knew i had not. but she insisted. so i thought may be i did but then when i later checked she had obviously not. And they were not even apologetic when i brought it to their attention. in addition, there were certain items on sale which were boldly marked but she did not give me saying i did not qualify??? and there are so many more instances. If you have to shop there make sure you check the prices right and then check your receipts if you were given the right prices.
I am definitely not going to this location!!! btw it doesn’t deserve any star…

This store is very clean an organized. Everything is in place and nearly kept. I have gone into many stores that can be confusing with disarray and sloppiness. This Babies R Us is a breath of fresh air.
The staff is friendly and extremely helpful. Many deals can be found either in store or with the many coupons offered online. I would recommend this location over the other in the area.

Part of my experience with Babies R Us was good… and part was not so good. I had a baby registry which I printed at home from the Babies R Us website. I expected the shopping to be a breeze. I knew what I wanted so I could just go buy it and be back home in a jiffy. Well… you know what they say about the best laid plans. The first store I went to did not have the item, so I waited in a line at customer service where the associate checked a computer and found another store that had three of them. «They have one on the floor and two in the back,» she told me. So, I drove over to the other store. I was suprised to find that there wasn’t one on the floor, so I went to customer service and was told to finish my shopping and one would be brought from the back and waiting up the the check-​out lines for me. I finished my shopping… there wasn’t one waitning for me up front. Charlotte, the sales associate who waited on me checked and it was discovered that there were none in the back either. So much for ease of use on the registry. Charlotte, the sales associate was the one redeeming factor that made my shopping trip successful. I purchased another item and went home happy. That was thanks to Charlotte. If I had time, I could have wrapped my gifts at the wrapping station, but I didn’t want to wait in line. There was only one wrapping station and someone was wrapping several gifts. It would be nice if they added another wrapping station. That’s a nice service for customers and a good way of advertising for Babies R Us because everyone at the bably shower would know by the gift wrap where the item was purchased. Maybe next time I’ll just shop online and have the gift delivered right to my house… or maybe not. I enjoyed meeting Charlotte. She was great and made me smile even though things could have went better.

I would not be surprised if this location goes out of business. Every time I call to get info about a product no one can seem to really help. When I call or go to Buy Buy Baby every single employee seems very knowledgable about every product and I’m always asked if I need help, whereas at this location of Babies R Us I feel like I’m annoying the employees by asking questions. I registered at both locations for my shower and I must say even if I have to pay more at Buy Buy Baby which is unlikely I’d rather go there simply for their wonderful employees.

Really helpful staff and great selection — an annomoly in my opinion, since every other Babies R’ US in the metro detroit area is god awful. Good on you, Babies R’US Sterling Heights! Why don’t you teach the guys at the Madison Heights store how it’s done!

This store is miles ahead of the Troy location, both in size, available merchandise, and cleanliness of the store.
We received great customer service from a manager when we wanted to return/​exchange some registry items that were past the return-​by date… and that is something that will keep us coming back.