America’s Best Contacts & Eyeglasses

Really enjoyed this place very quick and clean and that is important. They do a great job T keep the pace going and I like that because I am a busy guy and I don’t want to be at an appointment for hours. I only wish that they were more personable but then again if I wanted that kind of experience I could go to a mom and pop place. But the cleanliness and speed of everything is more important to me then having a conversation about my life. I joined the eye care club for $ 99 that is an amazing deal because I wear contacts and that price gets me three years worth of eye exams!

Staff was amazing here. The young gentleman waited on the phone for 30 minutes with my insurance company to help me get the benefits I needed. The eye dr was so nice and helpful to get me the best deal on contacts. I am extremely pleased with this location.

My experience with the customer service here was excellent. The other commercial eye place I usually go to is, craftily, not open on Sundays and I was getting ready to leave for a week long trip to Europe when my last left eye contact (it was only a week old), ripped.
I came here and was told that the other place had written out a prescription for glasses but hadn’t filled out the contact lens section, (super crafty of them), so they would not be able to sell me any contacts. I was really bummed, but then they hooked me up with a free trial pair and saved me from a week of not being able to wear sunglasses! Awesome. I may just quit the other place and start coming here.

If you do not have eye insurance, this is the place to go. The customer service can be hit and miss, but for the most part it is usually pretty good.
I joined the contact club for $ 99 and it was a great deal since I was uninsured it worked out to be nice on the wallet!

More like, America’s WORST Contacts and Eyeglasses. I agree with Kay, there is no such thing as «customer satisfaction» at this place. They never call you when your glasses/​contacts come in, and when you finally realize yourself it’s been like 2+weeks and you call… you find out that they returned your contacts back to the manufacturer… WHY? I’ve been back and forth with them for the past 3 months trying to get my darn contacts!
I hope they read these reviews and develop a better attitude and work ethic.

This is a solid place to come in and get a discount pair of eyeglasses with a free eye exam and/​or cheap contacts. As my eyes have a mild prescription, I opted for glasses only (I’m not a fan of the extra maintenance and risks associated with contact lenses).
Though they advertise that you can get «two pairs» of glasses with a free eye exam for $ 69 — this is somewhat misleading because the glasses offered in the shelves to fit within these deal are the most basic glasses and to me none of them looked stylish enough or even fit nicely for that matter. So all in all, if you choose a better pair of designer glasses, you will probably pay around $ 100/​pair, but at least the eye exam actually is free with purchase of both pairs of glasses, as advertised. The high volume of glasses they sell, and purchasing from overstock is probably how they can pull off the free eye exams.
Anyways, they get you in and out pretty fast here. You can fill out the quick paperwork and look at all the glasses and have them picked out while you wait for your appointment, and then the eye exam itself takes just about 20 minutes, and the checkout process to pay for them just takes another 5 – 10 minutes. So if you make an appointment here, you can expect to spend no more than 45 minutes here, which is nice.
The selection of eye glasses is decent, but somewhat understandably lacking. There are sometimes only a few pairs of certain brands, and it’s easy to tell that they invest in certain pairs probably to maximize the deals they get from their suppliers. My major gripe is that having a somewhat bigger head, I was really only able to pick about 2 pairs out that looked stylish, fit very nicely, and were not too small on my head. Fortunately the pairs I picked out look and feel great and I paid about $ 100/​pair plus some additional money to get the anti-​glare lenses. But honestly of those exact two weren’t there, I don’t know what I would have done, because there weren’t any others that really fit me great and looked good as well.
I only needed basic plastic lenses since I have a weaker prescription, otherwise more premium lenses would have cost more money as well. I went in for the eye exams on a Saturday and was able to pick them up by the following Thursday — very fast manufacturing and shipping!
So overall, I got 2 great looking and feeling pairs of designer glasses, with free eye exam — for about $ 250ish, and got fast no frills service. I highly recommend this place, especially for people who may not have eye insurance and want to take care of their vision needs without breaking the bank. They have an eye care club that you can join for $ 30 that saves you more money and gives you free eye exams upon return visits as well. Another nice feature about their warranties is that if anything happens to your glasses, with each pair you have a ONE-​TIME only free replacement. So even if I sit on them and break them, or run them over with my car, whatever, as long as I still have them in my possession, they can be replaced free and without another eye exam (if it happens within a year). That’s a pretty reassuring policy.
Since this is a national chain, I presume the general service and the way they work is reflective of all locations.