Richmond Primary Care

Dr. Kirpan is a great doctor. She goes over all blood work line by line and is easy to talk to. This aside, she has NO respect for people’s time. Her wait ime is absolutely ridiculous! I have waited OVER 2 hours to see her. This is normal for her. Sometimes shes not even in the building. I wouldn’t recommend her because of this.

I’ve been seeing Dr Kirpan now for over 3 years. I used to go to her other location but now go here. She spends time with you and answers any questions you may have, I love her! I’ve also seen Dr Tirado and he’s pretty good as well. The only negative to this group practice is the wait time. I have waited two hours before and my fiancé has waited three hours. We are satisfied with our treatment, but not happy about the scheduling. On the other hand, a lot of primary care physicians in America have a long wait time and this may be an issue that comes from within our health care system.

Extremely disappointed today! I alway love going to see Keith or Dr. Tirado. Today, my husband had an appointment for 1:30. arrived at 1:15pm. At 2:23pm he asked the ladies at the desk how long would the wait be and her response was 2 hours more. WHY did he even need an appointment then. This is absolutely ridiculous!

The only reason I give this office 3 stars is that I love Dr. Tirado and the rest of his staff here. It is clean, but the nurse staff could use some work. Granted, I usually have appts later in the day, so maybe I’m seeing the result of a long day with cranky sick patients. Regardless, if you aren’t prepared to be friendly and work with people, don’t get a job doing exactly that. You will wait a while before being seen, appt times don’t seem to make a difference here.
But if you are looking for a Dr who will actually care about you at the end of the day, Tirado is your man.

They were able to schedule me an appointment within a week, so that was good. The website was very useful. When I arrived for my appointment, I couldn’t find anywhere to park. It looked like the staff used the little bit of parking available – it just looked like doctor’s cars and it looked like they had been parked there all day. I finally parked across the street in a dentist’s lot and went in. The receptionist didn’t acknowledge me, just called the name on the clipboard and helped him.
After I put it together that I needed to put my name on the clipboard to be acknowledged, I sat down. I was called up very quickly and asked to fill out new patient paperwork. I did and returned it to the desk. I overhead her taking credit cards from two patients before me to «hold on file» for their co-​pays. I don’t agree with that at all, so I geared up for my respectful declination of such request when it became my turn. The waiting room was full and the people around me were talking about having waited three hours to be called and given test results.
About 50 minutes past my scheduled I appointment time, I decided this isn’t the place for me. I went to the window and a different woman said, «What’s wrong?» I said, «Can I reschedule? I didn’t anticipate it taking this long.» She said, «What? You’re next! When was your appointment? You didn’t even wait a full hour.» I said, «Well, I need to go.» As I walked away, she yelled, «I thought you wanted to reschedule!»
Luckily I just moved here and I was just looking to get established with a primary care provider, so I didn’t *need to be seen. I’ll keep looking for a place where it won’t be so obnoxious.