NY Decking

We just finished a very large deck in our building with Deck Master — Louis. Our experience with them was absolutely amazing. Our project started on time and was finished within the timeline Louis had promised. We went with the trex system and the quality of the material and installation are excellent. All the workers working on the project were very respectful and in the end we couldn’t be happier.

WARNING: This is not a reliable contractor. They completed work on our deck but the deck only lasted 8 months before it needed repair. They promised to repair it but never actually came. They will be the lowest bidder for your job but you get what you pay for. They used the lowest quality materials, cheapest labor and do not stand behind their work. Avoid.
Despite what Jennifer wrote, I have contacted Deck Masters repeatedly to come and complete their work. Our building has been waiting a year for Deck Masters to come and do the repairs they promised to do. Is this really a realistic amount of time to wait?

Job began late, and workers and foreman notified of job beginning in home less than 24 hours in advance. Workers constantly showed up late or not at all. I had family take days off to meet the workers, and they never showed — No calls, and I could not get anyone at the company on the phone. During the job, at one point, workers demanded money for «walk-​on» employee, going so far as to say «He going to kill us if we don’t pay him». At that point, because I refused to pay for something I was not contractually obligated to (as I never saw nor agreed to this person working on my property) they walked off the job for the day (in the middle of the afternoon).
Regarding quality of the work, the deck itself is constructed and looks nice. Also, the workers dropped a plank of pressure treated wood through my window well guard, and did not replace nor repair for 2 weeks. The solution for the time was me putting Duct Tape on the hole. In addition, near completion of the project, workers attempted to hide the fact they broke 2+ pieces of siding off my home during construction. The solution of the company was to offer to place trex decking directly onto the house, rather than repair the siding. Needless to say, the siding has not been touched.
On the whole, the job is done, but clearly not what I would have expected.