Napoli Pizza

I’ve had regular slices and Sicilian slices here. Both very good. The regular slices are thin the way I like and the sauce is delicious. The Sicilian slices are thick with the same delicious sauce and plenty of cheese. I have one small complaint: I asked for salt — they keep the seasonings on a tray near the counter — and was told «it’s on one of the tables.» 1– I’m supposed to interrupt families eating their meals to borrow the salt? 2– You only have one salt shaker? 3– When a customer asks for something reasonable like salt you should make sure there’s enough shakers. Poor customer service and terrible manners. I have no issues with the food. Always delicious.

I daily specials are great but dont, I repeat don’t order the pizza. Any of them. No sauce, no cheese, undercooked dough, tasteless.
But I recently ordered two dishes from the Tuesday specials, eggplant rollatin with penne and chicken bianca. Both were excellent, they arrived at my door in under 45 minutes, and they were generous portions. Well worth even the regular price, I notice that the employees behind the counter who are handling money, adjusting their hair, touching their faces, using their phones are also handling the food including the pizza and none are wearing gloves? Yuck.

I don’t know why all the negative reviews…
We order from Napoli a lot. Their grandma pie and specialty pizzas are awesome. Their portions are extremely generous and their Grilled Chicken Caesar salad pizza is the best anywhere hands down… If you are in the mood for lemon… Try the Chicken francaïse Pizza …
The chicken Bianca is delicious …
They have specials every day of the week… you cannot go wrong…
The Chicken Marsala heroes are the bomb!
I think all of you who gave negative reviews, should try them again…
Perhaps your experience was just on a «bad» day…
We all have ‘em !!

I don’t think hair should go in and under your pizza never ordering from here again. Very disappointed

An utter disappointment. Just came in to have a couple of slices because I loveeeee pizza. Both my vodka and plain slice was a womp womp! *sad face*. I won’t be back.

This place has been going down the tubes for years now. The guy that makes the pizza has a face on like he can’t be bothered and trust me it shows up in the taste of the pizza. The employees are childish at best. They do rush you whether your ordering in or on the phone. I agree with the reviews that everyone wrote. They hit it right on the head. I ordered a large pie tonight with sausage and onion. I got 4 pieces of sausage with onion loaded on top to camouflage that there was no sausage. Called to talk to the owner about it no one picked up the phone, it was 9:30 on a Saturday night. REALLY! I wonder if the owner knows they close early. Very unprofessional the whole staff. I will never go back and will make sure no one I know will order from them.

The foods pretty good especially the heroes and ziti slice. The staff is so polite every time I come in I’m greeted appropriately. The manager was so polite and patient when she helped me. Great staff all around. Although the Restaurant needs a little update and improvement, I love coming in there.

This place has great food and fast delivery … I ordered a grandma pie and fresh mozzarella pie both were outstanding. fresh food and nice people will always make me come back.

Napoli Pizza has been around for a very long time. Their ownership has changed probably twice growing up. Their large pizza’s use to be $ 8.99, their delivery service use to be crazy fast, and their slices, I remember to be pretty perfect. Perfect as in fluffy crust, light sauce, mozzarella cheese that would literally fall off when you picked up the pizza but you knew that cheese could probably stretch for miles. These days, not so much.
Every time I go home, it isn’t what it seemed to be. Overpriced to say the least. I guess that is expected due to the crazy inflation of prices these days. To get it delivered about 5 blocks takes well over an hour. And their pizza is just, ehh. I taste no love made in this pizza. They might as well have rolled some dough out onto their pan, splatter some sauce onto it, grade some cheese over it, throw it in the oven and call it a day.
I’m disappointed to say the least. Will the real owners of Napoli, please stand back up.

Worst delivery service ever!!! Ordered online. restaurant called to confirm the order and after 90 minutes of waiting, I then called to see where order is. they were very confused. First they said that I called the wrong restaurant. Then they said I did not water 90 minutes prior. When I told them I have the email and the phone time on my cell or the confirmation then they said oh yeah. The first girl on the phone said its getting ready to leave, the second girl said she has to call the drivers to find the order. After 5 minutes waiting for them to call back I call them back. Then said that I wanted to cancel the order. At that time the girls got nasty and told me the manager wanted to speak with me. They kept me on hold for another 2 minutes I’ve been told them that there’s really nothing to discuss that I wanted to cancel the order. Very nasty she said hold on to the manager. The manager then ask me what the issue was. I politely said I wanted to cancel the order that it’s been over 90 minutes and neither did not leave the store or it’s somewhere to drive his car so I wanted to cancel. He then said fine with an attitude like it was my fault and hung up. Why waited for the manager is beyond me. It’s not like you offered to discount the order or give a credit for future. I strongly advise not ordering from there unless you were going to pick it up yourself. So be warned. Oh and by the way this was a Tuesday night at 7 p.m. so there should be no hour and a half wait.

IThe pizza was mushy undercooked. Not worth 15: the staff was nice but the. Pizza is not great. Won’t go there. Again

I just received my order — not only was it delivered over an hour later, but the Large Pie isnt even a real large Pie! … And the Pizza isnt even good! The crust is very firm, old and not blended well.
I also ordered a Caesar Salad, which was delivered warm. Plus, they charged me for a Chicken Caesar, which isnt what I ordered, nor was it what I received.
I immediately called Napoli Pizza and my issues were not resolved.
I wont be ordering from these guys again.

delivery is crazy fast, love it. Food is always hot and the vodka chicken roll is to die for!!!

This restaurant pissed me off so bad that I am still here with my family, and I just made a Unilocal account so I could leave this review. I’ve been here for about 45 minutes. We ordered an extra large half pepperoni and half white pizza.
Originally we had to wait about 5 minutes before the girl would take our order because she was too busy texting someone on her personal cell phone. Then when she took our order she was rude and acted like we were bothering her. After we ordered the pizza we watched as she continued to text on her blue cell phone, make a few phone calls, then reach for the pizza dough to cut them into strips. She then put her hand in the container or bag of cheese and spread it over some other type of food. Not once did I ever see her wash or sanitize her hands. Absolutely disgusting!
Once out pizza arrived at our table our pizza was missing the pepperoni. The young guy was nice and took it back and I heard the same girl complaining about the pizza being wrong. Either putting blame on us or the guy who actually made our pizza. I have no idea. All I know is if she wasn’t so distracted by her phone maybe our order would of been correct. I’m not putting any blame on the guy who actually made our pizza as he looked very focused on actually making the pizza and working. That girl should be fired. I just looked up and she’s on her phone again. I took a few pictures and will post those on here as well.
The pizza was good, but my husband and I both agree that we would never eat here again because of that girl.

I’ve ordered from Napoli’s twice in the past 3 months and both times they messed up the order. On one occasion they sent the delivery guy back to deliver my drinks, but he left them outside and took off before I could open my door… (maybe he was embarrassed? 0_​o) But that is very rude.
What bothers me most about Napoli’s is a visit I had about 3 – 4 weeks ago with my grandmother. I put our order in and went to sit down to wait for the food. The staff didn’t bring the food out to us, now I know a lot of places don’t do this, so no big deal. But they didn’t even let us know when our food was ready.
They placed our food in a box on top of the oven while we sat in front of them waiting. I had finally inquired about our food and the man working said «oh, yeah.» and grab the box from above the oven to hand it to me. We wanted to eat in, this is why we sat down at the table. I asked for plates. The woman who retrieved the plates went to hand them to another woman who had just walked in and was placing her order. Despite the fact I was trying to get her attention, I had my arm reaching out toward her and then waved at her as I started to feel like she was ignoring me.
To many disappointments, «you are the company you keep» and the people this place chooses to employs says a lot about the establishment. You never know who your customers are; SSgt. US Air Force. Hi. You would think they’d show respect for any customer regardless.
It’s sad, I remember growing up in New Dorp (10 Roma Ave) as a kid and my grandmother would take me to this place on occasion. I thought it would be nice to revisit so many years later for nostalgia but I was very disappointed.
After dealing with all of that, the pizza isn’t all that great either. I’d recommend hooping on the 79 and going to a spot in Brooklyn, the shop right when you get off the bus at 86^th St is good. NY Family Pizza on Hyland and Slater is a good spot on the island.

This place was pretty decent when I first ordered from here about 2 years ago & a few times shortly after… since moving to the area last year & ordering from here — the Sicilians are now the only pies worth getting. The regular pie is always BURNEDDDDD to a crisp black mess on the bottom, the last 4!!! times. We have since started ordering elsewhere. Funny to read all these reviews saying it was half cooked… maybe that’s why they started burning it? Idk, it used to be just fine.
I wanted to give them less than 3 stars for the pizza quality for the past year… & would have for sure IF we hadn’t had their amazing Sicilian pies. Try their specialty pies for sure too… just get it on Sicilian — those you cannot go wrong with. Example — the carbonara pie… holy crap that is amazing. Heavy & rich, but sooo addictive & awesome. We made the mistake of ordering it on regular crust last time… BURNED black mess on the bottom of the pie… that was the last time we ordered from there but I’m sure at some point the desire for the Sicilian perfectly crusted carbonara pie will bring us back. Seriously — even if you just want a cheese pie, try their Sicilian crust.

I love love this place. I know it was a hole in the wall back in the 80’s but it has changed so much over the years. Maybe new owners im not sure. but its really nice to know that there is still one place on staten island that is safe. I know i can call and get good old simple food and the people are soooo nice. Like family the girls answer the phone are so helpful. The food is like comfort food. Yum Yum. Thanks Napoli for many happy years. JULIA

Always loved this place. Used to come here in high school and years later when I’m visiting Staten Island I still get their food.
Chicken roll and pepperoni roll are two of my usual go-to’s. I’ve been getting vodka sauce on the side with my chicken roll for years and apparently now it’s on the menu! One of the best vodka sauces I’ve ever had is Napoli. Their vodka pie is amazing, but unless it’s a Friday during lent you have to order by the pie. I’m pretty sure during lent on Fridays they have vodka pie by the slice since catholics abstain from meat on Fridays. Honestly though, it’s worth ordering a whole pie and having some left over, even if you’re alone. The sauce is perfectly sweet and creamy, with just the right amount of fresh mozzarella on the pie.

Stay away! This place has terrible pizza, a staff that clearly doesn’t care about customers or customer service for that matter.
The pizza is half cooked, always and the staff are rude rabbles of Staten Island.
Go to the other pizzeria next to New Dorp High School. The pizza there is consistent and the owner is a real Italian from Italy, not fugazi’s like these guys.
But hey, if you like uncooked pizza and a rude staff, then I highly recommend it!

Napoli’s is a really solid spot. The pizza tastes very good, especially the sauce and cheese combo. has a nice seasoning to it, which i feel many places just get wrong. However, I will note the crust is a little softer and more doughy than I prefer, but I judge that to be a personal preference.
I have had a couple versions of their salads and they do a good job with grilled chicken.
They aren’t stingy with the portion sizes, and prices are reasonable.
Lastly, I found their online ordering service to be convenient and intuitive.
Give it a try