Hilton Garden Inn New York/Staten Island

I travel for business quite a bit and have spent almost 2 months staying at this hotel spread out into a couple trips. It is easily 5 stars at this price in this area. I love the staff here. Whatever this location does, it’s working. From the front desk to the cleaning staff, I’ve not had a poor customer service experience. Although, like I said I’m just sleeping here and I don’t ask for much. I just need good water pressure, soft sheets on a comfortable bed, and a clean room. This, like other Garden Inn fits the bill.
I have to warn you though, every weekend this place gets packed for wedding or conferences. If you intend to sleep on Friday or Saturday nights, do not stay anywhere on the second floor. While the coin laundry is on the second, you will hear that DJs bass all night. I almost always request a top floor room any hotel I stay in.
Like other reviewers stated, there is some visible wear and tear in the room and sometimes the view is… mechanical. Keep in mind this is a reasonably priced hotel that is frequently used by party guests. It’s also in Staten Island… hardly a beachfront property. Some people get a window to the parking lot/​highway, others might see the a/​c compressors.

I’m sad to say that we were extremely disappointed with our stay at this hotel. I have attended many conferences in this hotel and always had a great experience during the professional events. Moreover, we really like Lorenzo’s restaurant and the attentive service at the venue.
I had high expectations for our stay since my previous experiences led me to believe this hotel would be the right choice for us. Unfortunately, our time here has proven the opposite.
The good: comfortable bed, great amenities
The bad: the price for a one night stay during the week was $ 150. Personally I think that’s a high price for a hotel of this level.
The room had a view of the roof with mechanical systems.
Although the room was clean it also showed the signs of wear and tear, the wall paper is coming off in every corner.
As we were leaving, we specifically asked the front desk for our room to be cleaned. Upon our arrival in the evening the room was in exact condition as we left it. We had to call and ask for extra towels and toiletries.
Lack of customer service and attention to guests have failed all our expectations.

Disgusting for $ 220 per night. Hair from previous guest was not completely cleaned out of bathroom. Carpet stinks. Chipping paint around bathroom door and loose screws in vents lends to an overall feeling of lack of upkeep. Scuffs on walls. Oh… And a beautiful view of rooftop AC units.

Stayed here twice for business. Pretty hotel but a party hotel for the Staten Island. They have major events here every weekend. I’m here for business and definitely not sleeping til after midnight considering the wedding is directly below me and all they could over me was another room above another wedding and told me I could go across the street to another hotel. Zero sorrys pretty disdain ting considering all I stay in are hiltons.

While this space is beautiful and I love Lorenzo’s, I have to give the Hotel a low rating for one very simple reason.
I chose to stay here the night before my wedding as well as the night of my wedding with several guests who all had their own rooms.
For whatever reason their Bridal Suite is UNDER the club or ballroom. The night before my wedding I finally got into bed around 10:30 PM and tried to relax. Well, there was no relaxing for me! The music was pumping and sounded like the base was pounding against the walls and ceiling of my room.
I called the front desk several times to complain starting at 1:00 am, then 2:30 am and even at 3:00 am… every time the response was the same, «we don’t know what time the music is going to stop». Are you kidding me???
The night before my Wedding I got exactly 1 hour of sleep! Not once did someone offer to move me to another room or offer any other type of solution. My hair dresser and make up artist knocked on my door at 5:30 AM and I was like a zombie. Because of this, I was hysterically crying when they got there and could barely keep my eyes open!
Also, you get ZERO special treatment for booking the bridal suite and staying there for your wedding night. No champagne or flowers or fruit basket… as a matter of fact, Not even a congratulations!!! For the $ 375 per night charge, they could have sent even the smallest gesture to say hey, we appreciate you choosing our hotel for your wedding night and for all of your guests!
Very very VERY disappointing.

I decided to have my wedding here about a year ago. It was convenient for me and my guests because many of them were coming from overseas or out of town so having the convenience of a hotel room upstairs was perfect! The first wedding planner we met with was named Shanna. She was awful because she did not seem to care about any of our needs and merely wanted us to spend, without considering our budget. I decided to request for a different wedding planner. The next one we got was Sue. She was willing and able to accommodate our various requests and work within our budget ($ 35−40K). Although she did not understand many cultural aspects of our wedding, she was willing to work with us, which was great! She was also timely and responsive to our e-​mails and meetings.
The problems began the day of my wedding:
I did not receive the bridal suite in a timely manner despite me having paid and agreed to it! I had to get ready in one of the salons for the parties. The lights were dim (no windows, it was cold, and not ideal for my bridesmaids and I to get ready in. The photographers had to bring my wedding gown up to the bridal suite when it was finally available in order to take the pictures. Furthermore, The bridal attendant was walking in and out pushing me to hurry up and pushing my makeup artist as well.
The service was overall okay, and the food, preferred vendors and staff were great. There are certain areas that need improvement however starting with the organization!

Great hton garden inn. Here for a wedding the accomada you on couldn’t be better. The room is furnished appropriately no complaints. It is the clean along with the bathroom. The check in process was easy and being a hilton honors member came along with free wifi. I recommend this hotel to anyone looking on Staten island.

That is all

My new favorite New York hotel. Front desk is amazing, especially Christina. She is super friendly, on top of her game, and the hotel is fantastic

This is a nice Hilton Garden property for the New York area. I was really surprised. They’ve done a good job at keeping the place clean nicely decorated and up-​to-​date. One of the coolest things about it is all the fantastic photography they have framed and hanging around the lobby.
The lounge restaurant area is really nice and the rooms are typically comfortable Hilton rooms.
However my room overlooked all the rooftop air-​conditioning units so while I understand somebody has to have this room it does keep you awake with the constant humming of all the air-​conditioning units outside. The only other negative thing is that housekeeping is a bit noisy and started outside my room at about 8:45 AM. By 9:10 AM she was knocking on my door. She was happy. I could hear her singing while she was cleaning the other rooms. I appreciate happy employees but not not at 9:10 in the morning.

We booked a room well in advance and only found out once we entered our room that it was below the roof top private club. We could both hear and feel the backbeat through the ceiling. Upon complaining about the volume at the front desk we were informed that the music would last until 4am. The staff seemed rather blasé about the whole situation and uninterested in working out some sort of resolution. They did check to see if other rooms of the exact same type of the one we booked were available to no avail. Quite frankly, we would have taken any room that held 3 people comfortably. We didn’t have our hearts on the form factor.
Apparently we were not the only disgruntled guests. Approximately 45 minutes later, well after midnight, the volume of the music was reduced considerably but it was still loud enough to be heard through the ceiling. At 6am the music was still audible.
And note that I’m not exactly a cranky old curmudgeon. I’m hearing impaired. Let that sink if for a bit. A man with a hearing impairment thought that the music was too loud.
Needless to say after a four hour drive from DC to NY after work on a Friday, I was in sore need of some z’s. This Garden Inn was not the place to get it. Perhaps they should put a warning on the rooms below the club that they will be noisy. I can imagine some people would pay for the experience.
When I mentioned the loud music at checkout, they offered to comp us breakfast. I suppose that was a nice gesture but we were on a strict schedule and didn’t have time. Nor would a free breakfast make up for a stressful evening and a lack of sleep.
Were it not for the music, I’d give this experience three stars. On the good side, the beds were quite comfortable and the housekeeping staff was quite helpful when we asked for more blankets and pillows. On the bad side, the water pressure was poor, the parking situation was substandard, the Wi-​Fi Internet was flaky, and the elevators were slow and rickety.

My stay at this particular Hilton Garden Inn was during my cousin’s wedding. The fact that the reception was being held at the ballroom attached to the hotel could not have been any more convenient. One can seriously get beyond wasted and still somehow stumble through the corridors in order to make it to the room. Now I’m not saying I was one of these individuals but I am curious as to how many other guests in countless other weddings have done exactly what I just said. Oh I could hear the stories now.
Anyways I digress. As a Hilton establishment this hotel has a couple things going for it. It has an amazing ballroom to hold special events such as weddings and a rooftop lounge that is literally above it. You’ll never guess what they call it… Above Rooftop! Hehehe. Please see my separate review for the place. Although I wasn’t a big fan of said rooftop lounge it’s still interesting to have nonetheless.
As for the rooms it’s smaller than some Hilton’s I’ve stayed in but does have the essentials. A little renovation wouldn’t hurt to keep the place more modern. The beds are comfortable enough and they have the Garden Sleep System bed which allows the guest to adjust the firmness according to comfort level. May I say that I slept like a baby with these beds. That’s a big plus. As for the bathroom it was rather small and dingy. I have no other words to describe it. I guess I just expected more. As for the hallways they really need some of those renovations that I was talking about because man did they need it. I can only speak for third floor hallway because that was my floor and the ripped carpet and dirty spots is not doing Hilton justice.
Aside from some minor issues that I had, my stay at this Hilton was okay. I was not blown by it but I wasn’t majorly ticked off either. Whether or not I would come back still remains in the air. Maybe after some renovation or another event being held I might make a trek to this place again. We shall see.

Helped make my wedding a nice stay! Kristen was such a help with my wedding block. I had people staying in from out of town. Kristen has such great communication and always got back to me as soon as she could. I stayed in the bridal suite and it was so beautiful. All the rooms were clean and the beds were comfortable. Thank you so much for making my wedding night stay comfortable and seamless. Truly hospitable.

This hotel is amazing. So gorgeous from the first floor to the roof top. Amazing staff. Amazing décor. Amazing room.
I got the king bed studio suite. Amazing.
I will definitely be staying here again.
Don’t even have that much to say because everything about this place is wonderful im here now.
I don’t want to wait until I leave to post it because it’s too wonderful.
5 stars.

stayed just for 1 night here and i had a great experience — rooms are big and clean, front desk is very helpful, and there is a hug lounge/​lobby area to sit and relax. This place does get very busy during the weekends since they are a pretty prime location for weddings, conferences, and other events. still, if you are in the staten island area and just need a place to crash, i would recommend this hotel. unfortunately, i’m not very familiar with the area so can’t really tell you if it is central to any tourist attractions (besides the mall) and you definitely do need a car to get around.

Great hotel and even better front desk staff. This hotel is classy and professional and I highly recommend checking it out. The restaruant also had amazing food and service superb! Tons of parkig available and wifi is a huge plus!

I asked the front desk if they had any water, after I had arrived to check in from a really hot afternoon. The front desk agent said «No. Only for purchase… unless you’re waiting to meet with a sales agent.»
Are you kidding me? It’s water. Like, give me a cup and a pitcher of tap water, I don’t care. Disappointing for the «Crown Jewel» they advertise the hotel to be.

I came here looking for THE spot to have my wedding venue, solely because of the Chinese Tea Room at Nicotra’s Ballroom. This place WILL deliver… that is, if you have the budget allowable.
My fiancé and I came here on a Saturday afternoon to take a walk around and see what they would have to offer for a wedding reception of about 100 guests. Our consultant made us wait 15 minutes past our appointment, but we were okay with it. We headed right into the wedding planning room and talked initial numbers, and found that it would be about $ 165 per plate with or without the Venetian hour. I was crushed, since this was my first choice, but wanted to see the Tea House.
Walking out of the hotel and to the left, we headed to the ballroom. The room was adorned with Chinese terra-​cotta warrior replicas guarding the front doors, while lantern inspired lights hang from the ceiling. A red pagoda dome decorated the mini garden, and the pond had living koi. Waterfalls and Ming vases, and the bar… what a dream! Everything was just perfect — really worth a visit.
I say go a visit to see the Tuscan Garden Room or the Magnolia Room — one room was more beautiful than the next. If the pricing was a bit better for us, we would’ve instantly booked; no wonder this room is already booked for April 2015!

I’ve been back a few times ever since my last review. The rooms are still clean and people are still as friendly as last time. This time I had a little flood in the bathroom due to a leaky toilet. No biggie, it can happen to anyone.
I ended up getting a room for $ 169 bucks, which somehow included «bed N breakfast» nobody ever explained to me how that was gonna work, so I never got the breakfast just the bed.
However, the front desk gave me two free bottles of juice/​soda/​water for being a silver member of the hilton rewards program, which was really nice. I will stay here whenever I need to stay for work or don’t feel like driving home after a long day of work. Happy Hour at the bar always helps me feel better.
They are remodeling one of the areas in the hotel. So, be prepared to dip and dodge machinery.
That is all from Staten Island!

I had a wonderful experience with this hotel. I stayed here the night before I was to depart on a cruise with my family out of Bayonne, NJ. The hotel provided us with a shuttle to the port and were very gracious when we ended up having waaaay too much luggage for the van. I really appreciate the van drivers efforts.
I arrived here on a Friday evening after driving down from Central CT. Obviously the time and place will tell you that I was particularly exhausted and a bit anxious from driving in an unfamiliar, very busy area. The place was hoppin-​there must have been several weddings going on. I regret not checking it out further but I was very stressed out and just wanted to get to my room and go to bed. The gentleman at check in could sense this and made an effort to speed up the check in process as much as he could. This was type of guy who really understands customer service.
The next morning I woke up and was feeling much better-​so I took a few minutes to check the place out. I have to say-there’s nothing like this place near where I live. I assume its to compete with fancy places in NYC, but I was still blown away. There were several ballrooms, including a Chinese-​style room, complete with gazebo, red laquer furntiure, and ming-​style vases, as well as a European (Italian) tent style ballroom. Since it was a Saturday morning they were empty so we got to take a peek. There were also several meeting rooms for planning out their affairs – including the one with the wedding cake that I took a picture of.
After my Mom and I were done gawking, we went to breakfast. Now I highly recommend getting a rate with breakfast included to streamline the process. At check in I was given a survey to complete and as a thank you-​they gave me two breakfast tickets-​which was great because I hadn’t reserved with a breakfast included rate (I will next time). Breakfast was fabulous-​there was a omelete to order station as well as some continental items. The omlete chef was comitted to creating tasty omeletes – when he thought one of his creations wasn’t up to par-​he started over. I appreciate that. Our waitress was also very nice and personable – don’t forget to tip them-​thats not included if you have breakfast included.