Family Health Dental

This office is dirty, unorganized, the girls in the office are nasty and horrible and can’t even do there job. DONT GO TO THIS OFFICE FIND ANOTHER DENTIST!

I moved away from Staten Island last year and used another dentist in NJ who was all about making making a buck and very aggressive with their treatement. I felt so uncomfortable and went back to the pediatric dentist at this office. He is extremely honest, fair, and works well with the parents. I am so glad I got a second opinion. I am going to stay with this office for now on. The receptionist was very nice when I had called and was able to arrange a visit quickly, so grateful, thank you!

Ugh what to say… Well typical of many dental offices this place is out to make a quick buck-​cavity or none. I was referred by my dentist whom told me to price around because I am without dental insurance. (Apparent discount promised because they knew my dentist, yeah in my dreams) If I would have known the simple consult of ‘yeah, you need a root canal’ price was not rolled into my actual procedure I would have gone elsewhere. The front desk girls at least it seems the young ones on this site, got a bad rap. They were actually sweet and offered to look into my supposed dental discount plan. To no surprise, did nothing. Now, the older woman in the front who thinks she’s a young girl (basically picture someone wearing juicy on her 44+ year old pancake, flabby ass) was a rude you– know-​what– (many, many nouns coming to mind right now) I walk in the morning of my root canal procedure and she tries to hand me paperwork I already filled out. Okay, simple mistake but then states ‘ok your procedure is $ 950′ (which we discussed maybe 15 hours prior together) so I say ‘okay’ go to sit and she goes ‘yeah, I’m going to need to collect that now.’ Are you fricking joking broad?! Yes, you’re a broad. I don’t care what the dentists’ policy is (bc I am sure if I would have argued that would have been her counter argument) but to save me flipping out (because she made me feel like a delinquent who was going to run out as soon as my root canal was over!) I just paid upfront. Um. Where am I going?! The office has my information on file AND y’all charged my credit card the day before for a BS consult! Ugh! I saw Dr. Tam whom I guess lucky for himself, only has to deal with this office once a week and was a complete professional. I honestly probably didn’t even need the procedure but at least he was good at what he does endodontically (I think that’s a word, yeah we’ll go with it) and very explanatory. P. S. The office is a dump. I took pictures so everyone I know could see for themselves. (Exhibit Q: A Sharps container on the floor next to 20 plus wires makes for one classy establishment I’ll say. Yuck.) Oh and the dental assistants could be a little friendlier. I’m not saying kiss my ass, but the dentist is a scary place for many and it would help if they smiled a bit and made you feel comfortable. I honestly think it isn’t about credentials or social skills but rather who has a nice young ass to stare at all day long. Shame on you, Dr. Schecter and Associates. The only reason I am even giving two stars is because I got proper care here by a dentist but everyone do yourself a favor and go elsewhere. You can find both good dentists and office/​assistants anywhere else.
****** I would like to recant some of my previous Unilocaling for this place. I received a call from their office manager a week later and when she found out how bad of an experience I had offered to make it right by giving me back my consult payment of $ 75. I think that I may have been a little harsh on this establishment and somewhat because I was in a considerable amount of pain while writing such. Although I am not taking back what I said completely, I do believe that the whole place shouldn’t have to suffer because of one rude office assistant. The dentists here are very talented from what I experienced and the office manager was very apologetic tried to make good out of a bad circumstance and I appreciate that a lot.******

The dentist at this office are very nice and attentive. The office staff is not. I had to wait 40 minutes to sit in the dentist chair and still wait some more. The staff was not sure where my file was even though I was there 2 days ago and was not even sure if I had an appointment even though they texted me a confirmation. Good dentist bad staff

The doctors are great but the staff is not professional and rude. The waiting room looks old and dirty, the office seems to be under construction so hopefully they will fix it. Not going back just because of the staff and environment.

This place seems nice but they should not be trusted. I think they cheat people and intentially misdiagnose. I heard good things about Dr. Cosman and tried to make an appointment but he had nothing immediately available. I had a horrible toothache so took the 1^st appointment I could get, which was with another dentist. I don’t remember his name but he was ok, not very thorough & quick. He said my wisdom tooth needed to come out, so then I had to make another appointment for that with the oral surgeon, who is only there once a week. I had to suffer a week with the pain for an appointment. The oral surgeon was nice at first. He talked me into having all 4 of my wisdom teeth removed. Then things got ugly because all the other wisdom teeth did not need to come out… they were impacted and so very hard to take out. It was extremely painful and he was completely unsympathetic. In fact he was mean and mad that my teeth were giving him a hard time. The man was even yelling in my mouth «come on, come on» at my teeth. Then he got pissed off at me when I started expressing doubts about continuing with removing the rest of the teeth. He snapped & yelled at me! But I let him do the rest because I felt intimidated. The dental assistant was nice. But the secretaries and the ones that handle the billing are not nice at all. They made a mistake when submitting my claim and so my insurance denied the claim. Then they tried to come after me for payment and were very rude. They didn’t understand my insurance policy and didn’t even want to try and seek payment from them. They just want me to hurry up and pay the bill. I had to straighten the matter out with my insurance company myself. All the billing person had to do was to resubmit the bill with the correct info and they didn’t want to do it. They refuse to believe they had mad a mistake and kept insisting I pay. They couldn’t believe the the insurance would not pay cause of a mistake. I had to assure them several times that they will get paid if they did resubmit the claim. I practically had to beg them to, and they did it eventually & they got paid. Talk about lazy and stupid! I went back a yr later for a tooth ache. I was desperate & they said they could take me in the same day. Since the appt. was with a completely different dentist, I figured it was worth a shot. Anyway, I thought I was seeing the dentist, but they had me see some kind of specialist. He was very nice & said I needed a root canal. At the end they had me pay for the visit in full because the specialist is not covered under my plan… I was upset because they should have told me that before I was seen not after. I felt like they were scamming me. So I paid $ 75 for a short visit & one x-​ray. But I didn’t schedule the root canal. I decided I would get a 2^nd opinion but didn’t even have to because my pain went away in a few days. I think I had an infection or something. Because years later, my tooth has never bothered me again and I never had a root canal. So glad I did not schedule a root canal that I didn’t need! I have never gone back and never will!

Dr Cosman is good. He was my dentist while I lived on Staten Island. He actually fixed a bad root canal that was done and redone by 2 other dentists in the past, and I haven’t had any problems with it since. He was always efficient and punctual. The main problem with this place though, is that to get to the good guys in the back, you have to get past the trash in the front. Jersey Shoresque looks and attitude. You have to repeat all information to them 2 or 3 times in between their snide comments. It’s more painful than a toothache dealing with these unprofessional dimwits. They really bring the place down.