Enterprise Rent-A-Car

Great service. Nice selection of cars. Friendly, professional, quick and efficient staff. It may also help you to know I reserved a car online and the staff was prepared with a car in that class at pick-​up. Drop-​off was 1−2−3. Thank you!

I really feel inclined to write this post because at first the Unilocal reviews sort of had me questioning even going to this Enterprise. BUT I made my reservation online for 10am, completely forgot what time I set it up for, so I showed up at 9am. The man at the counter, Peter, said it was no problem and he helped me out where I could still bring the car back by 10am the next day without any extra charges. He had everything good-​to-​go within ten minutes and I was on the road. Seriously it was the easiest experience ever. And even dropping the car off, the man I gave the keys too was really friendly. So I’m not really sure why this place doesn’t have five stars because they were awesome to me!

Incompetent employees who basically lie to avoid real work or consequences, which then makes it look like everything is at the fault of the customer. Awful customer service, so don’t expect an apology or anything done to fix your experience. You either deal with it or don’t use them — they could not care less. I wish there was a more convenient car rental place on the south shore because I would certainly use them instead.

Enterprise picked me up (and gave the reverse service upon my returning the rental). Excellent customer service. The staff processed my rental quickly. Very professional. I highly recommend Enterprise.

A face to face talk does not change what transpired. Why can’t Unilocal see your explanation. I essence Unilocal gets short hanged. The best way of handling this mess is just saying «We screwed up. It was the perfect storm. Everything went wrong. We are better than this. Next time you use Enterprise we’ll show you».
Ps. One good aspect is that Enterprise uses social media and doesn’t say WTF!

Have used this location quite a few times over the years. Not too much different then most car rental spots with the exception of the help. Always courteous, friendly and knowledgeable. I would lighten up on the selling pitch for «aftermarket» services such as insurances etc. Cars are on par with anyone else and place itself is normal. Will definitely continue to use them when needed.

These kids were totally on the ball.
They were polite professional knowledgable and courteous.
Great experience.

I have been renting a car from the Hylan Blvd office on Staten Island, and I can say that the level of service and professionalism is outstanding. Great staff to work with.

Had a small problem with the rental I had. The manager was very nice and compensated me for my trouble. No haggling, he did the right thing all the way.

I called to rent a Santa Fe to drive my daughter up to college, when I got there, they gave me a Chevy traverse, even better with a super huge trunk, had a problem with the GPS charger which they took 50 dollars off of the rental price for the inconvenience and a free upgrade next time I rent from them. The manager Cleveland was just very friendly and accommodating. This is the way customer service should be. Will definitely be back to rent from them again

Wish I could give then a ZERO!!! Only out to make a buck. Care nothing about their customers, customer’s issues or concerns.
GEICO SHOULD DROP THEM !!

Horrible. I definitely would not recommend this place to anyone. I’ve been here once and it was certainly my last.
I had an incident with my car a year back and I needed to give it to a shop to get it fixed for a couple of weeks. So because I can’t really get around anywhere without a car I decided to rent one. And enterprise seemed to be the most convenient because it was in fact closer to my house. Before I even bothered going there I called up first to see if they had the car I wanted for the price that was convenient for me, and on the phone they said that they did have It and I should come in.
As soon as they said that I came over probably within the next hour or so ready to pick up my car and be on my way. But was that the case? Nope. I had to wait about an hour for someone to help me which wasn’t the worst part.
Once I came up to the worker I asked for the Honda that I had asked for over the phone, instead he said that they didn’t have it and offered me the Chevy impala, with no other options i agreed to the car and told him about the insurance policy and he assured me that everything was covered with no additional fees. A month after my car was fixed and was ready to be picked up from the shop i came back to enterprise to return the car. Expecting to just drop off the car and be on my way i had a very unpleasant surprise. The worker reached over and handed me a bill which charged me $ 800 out of pocket! I began to argue (obviously) because it was supposed to be free! Not only did he have an attitude but then he called the assistant manager over, Ryan Hennessey who began to explain to me that he had mentioned to be about the out of pocket insurance (which he did not). He then said it was posted on their website however in such small letters that no one could make out and he didn’t even mention it to me when i got the car!
I obviously paid but i definitely regret coming here to rent a car. Service is bad, and the way the worker AND the assistant manager went about the situation was completely uncalled for and unprofessional.
So not only did I pay an extra $ 800 for absolutely no reason, I was also directly lied to and accused of being a liar. I never recommend this place to anybody that asks, definitely not worth it, don’t go here you will just get scammed for your money!