Dana Ford Lincoln

Definitely could do MUCH better! Especially for what they claim. Didn’t fix the problem on the first and second try; going for third. And left vehicle dirty (shocked about that!!). After complaining they were apologetic and said they would make it right and then offered better service.

I’ve been to Dana 5 times over the past 5 years — each time leaving without a car and with more frustration. They’re the most unprofessional group of people in the dealership business and I’m not even sure why I keep going back there. Like everyone has said, do yourself a favor and go to Jersey.

Although the showroom and parts and service department are very nice, the sales department is lacking. Today, they wasted 2 hours of my time, as I received an email informing me that they wanted to buy out my 2014 Edge, which had low mileage. We made an appointment to come in, and after 2 hours of waiting to talk «numbers», they inform me that they made a mistake and I owe more on the car than they are willing to buy out.
Completely ridiculous! 2 hours of my life and babysitting fees that I won’t get back. Research should have been done on their part BEFORE scheduling. Very unprofessional. Most definitely will not be returning to Dana when my lease is up.

Solid dealer experience for a lease
I have had better and I have had far worse
Dana’s location is very convenient for me as my office is close by.
A few things I liked, good selection, good prices, flexible with options.
Excellent service department
No nonsense finance staff (no upsell)
Offered complete tutorial on all the electronics, blue tooth, stereo, seats etc.
Things I didnt like
Dealer refused to take the Dana sticker off of the truck
Extremely annoying, everytime I wash it I have to look at the Dana logo, it will be coming off when the weather gets warmer.
Truck had an imperfection in the paint, scheduled the appointment to include a loaner, no loaner they had to get me a car from enterprise. Lost at least 2 hours between pickup and drop off.
In this day and age I still needed to haggle
I do it for a living, I hate doing it when I am off.
I will likely go back the next time I am looking for a car.
Mike Angelone was the salesman and did a good job and follows up with me every so often.

The worst service experience ever. They didn’t reattach the plastic guard under my truck, it’s hanging and scrapping the road as I drive. Left a rag stuck in the engine as well. Spilt motor oil all over everything, The Works at Dana Ford is only work for you. I have to jack up the truck to get underneath to pull out the red mechanics rag they left and reattach the undercar splash guard.

Gennaro Esposito is the best !! Such a smooth easy car leasing process and Nothing but great things to say about Dana ford Lincoln. Loving my Lincoln MKZ!

Could there possibly be a worse place to purchase or service a car? I can assure you that this is absolutely the worst! I have had many automobiles from a variety of makers and have experienced on more that one occasion substandard service. That’s being said; Dana Ford is the worst place I’ve ever experienced. I actually had my service advisor yell at me when I called for the status of my vehicle. To make matters worse he said he would call me to let me know and after 3 days and no call I decided to call and got a nasty response. I picked up my car and had it repaired somewhere else. It was done within 24 hours after spending 3 whole days at their spot not even being looked at!!!

In Dec. 14, 2014 we leased a MKC. First Lincoln for us. The night we picked it up, we had an issue with the sunroof and was told we needed to bring it in and they would look at it. Got a loaner and within a couple of hours we get a call it was fixed. Great and quite happy with service.
Well, within the next year the car was back to Dana for approx. 38 days with defect after defect. Battery, fobs, air conditiong, brakes, xm radio kept fading in and out, etc. We were told that SI had very bad reception, however the car was only in S I when we had it repaired. Found out from the headquarters there was a recall on it. Needless to say, frustrating.
Along the way, we had some great service people… However, in Dec. 2015 we had a list of items that needed to be repaired all over again. From brakes, wheel alignment, noises From the cargo area, sunroof again, and the list goes on. Here the merry go round starts. They have the car less than a day, get a call absolutely nothing can be verified so they are done. So we call headquarters again and they are told to keep the car longer and try to find issues. From the service manager to the sales manager we were told they never even touched our car during the year, otherwise they would have records.
We asked for copies of all repairs. First told by someone answering phones they do not give records, even though it’s our right to have it. The rudeness and unprofessionalism was degrading.
Guess what, I found all receipts of every supposed repair done to car from the sunroof to the brakes. My question is, did they ever fix these items and is this why we always had a lemon?
Car was taken to another dealer and within 5 minutes with their manager, I was told of issues that I knew we had and which was not discussed prior to test drive. Can you imagine how we felt. Another two weeks with a loaner and all repairs done.
It’s very sad that our first experience with Dana is now our last. Shame on you!

The sales person Mary Graffeo was fantastic! It took her a day to put me in a brand new 2016 hybrid Ford Fusion! They gave me top dollar for my trade in and had the car prepared and cleaned in no time! I love the FUsion Hybrid, haven’t spent a penny on gas yet! I highly recommend Mary Graffeo at Dana Ford! I am now spoiled by Mary and will go back when my lease is up! Thank you again Mary!

How these clowns are in business is beyond me — spoke to them asked if a car was available they said yes i come down the next day and I am told” Oh we just sold five of them yesterday!” do these people really think that people are stupid? When you see this many bad reviews about a company you should read the warnings and run for your life!

These guys try to scam you every which way, got the car I wanted at a set price and received the title in the mail. Checked up on them as registration never came in the mail even on the contract saying to mail it to my residency, but turns out it went to them and I have to supposedly pay for it. We agreed on a out the door price with everything included, didn’t receive no NOTICE or anything it was just chilling at the dealership all the while they said I was notified. Also, if you got a problem with a sales rep they’re going to make you wait around for a FLIPPING HOUR, then a manager comes through to help you with the issue you have with THEM. On top of this, and the lies about certain features about my Ford Focus, getting wrong tires while they said it was the tires I want, and extra features that do something else. They are all a bunch of BS here. I’d rate negative stars if I could to bring these a**holes down, but I can’t here on Unilocal.Overall, you’re a SALE, don’t believe their «the best dealership» cause its all bull, had a friend that got the workaround in the past apparently saying they sold his car all the while it was still chilling in the lot. EFF these doods… seriously…

After reading so many bad reviews about Dana, I admit I was a little apprehensive about bringing my «new» used Ford over to them for maintenance.
However I was very surprised at how clean the service area was and efficient the whole process from start to finish. The service rep guy was very professional and responsive and the prices seemed reasonable.
Only draw back and I didn’t think this warranted subtracting stars — they left all the service stuff in the car — the seat cover, the floor protector, tags. I had to roll it all up and discard. Plus the seat and floor mat protector were scrunched and pushed to the side, so obviously they weren’t used but fortunately the tech didn’t get any oil or grease on anything.

The following is a list of issues that we have encountered since taking possession of a 2015 MKC from Dana last December (listed in chronological order):
1) Headliner makes loud and annoying crackling noises every time you hit a bump (similar to what small bubble wrap sounds like when crushed) — required a 2 day stay at the dealership for repair/​replacement.
2) Sirius XM satellite radio reception is intermittent at best, rendering the device unusable — required a 4 day stay at the dealership to install a shielded” antenna. It took Dana 6 months to get the antenna delivered, resulting in the loss of half of the free one year trial subscription that came with the vehicle.
3) One of the key fobs died and had to be replaced, which necessitated another trip back to Dana to have the fob replaced.
4) The vehicle’s Welcome Lighting would not work with the new fob and had to be brought back to the dealership for reprogramming. They should have caught this issue the first time!
5) The vehicle’s battery died this past Sunday! It appears that when the key fob is left too close to the car (our kitchen where we store the fobs, is right next to our driveway) the fob initiates the Outside Welcome Lighting which continued to drain the battery until there was nothing left. To be fair, Lincoln mentions this in the vehicle’s manual, but you would think that a clear warning would be issued before you drive the vehicle off their lot, just in case you missed this when you read the manual. There has been a recall announcement about this issue that will get you a reprogramming of the vehicle’s software.
6) The last issue required us to contact Pop-​a-​Lock to get the battery a boost. When I started the car and left the vehicle to close the hood, I unfortunately left both key fobs in the car. When I closed the door behind me, the unthinkable happened: all the doors automatically locked… WITH THE FOBS IN THE CAR! Bravo Lincoln engineers — thank god we called Pop-​a-​lock.
7) Since the battery died, I was forced to drive the vehicle back to Dana for the 5^th time to have the battery replaced.
8) The Lincoln app that we downloaded for our phones, keeps telling us that our battery is low, even after we replaced it. Lincoln advised that it may take several days to update their server with the fact that they changed our battery. You can’t make this stuff up!
9) Next up; with the A/​C on, my wife noticed that two of the front vents were blowing cold air and two were blowing hot air. Yup, you guessed it… another recall has been issued to fix this ridiculous problem.
They say you should never buy during the first year of a new or redesigned model and this vehicle is proof that that’s true. That being said, we never had a single problem with our new Honda Accords, CRV, Civic or BMW that we’ve owned or leased over the last 12 years.
The folks at Dana are nice and friendly and seemingly helpful, but every single one of them, from salesmen to service personnel, told me to expect a survey and that if I gave them anything less than the top grade, it would reflect badly on them and they would lose their jobs. That’s just wrong on so many levels that management needs to train that away immediately. How can Lincoln ever hope to understand what’s really going on with their cars if their dealerships are «cooking the stats» regarding customer feedback and satisfaction.

If you want to buy a Ford/​Lincoln vehicle on Staten Island then you have no choice. I strongly recommend that you go to NJ to either All American Ford in Old Bridge or Tom’s Ford in Keyport. Don’t waste your time here.
I had an alignment issue with the front bumper on my 2015 Mustang. It wasn’t properly aligned to my driver side fender from the factory. This has been a common issue with all 2015 Mustangs (alignments in general). After looking at it for a few months and being annoyed everytime, I decided to bring it to Dana.
The service advisor I dealt with was Matt Azriel. After taking my car in to look at it, he comes back and asks me who tinted my lights because they removed the bumper and cut it. First of all, NOBODY would take the time out to remove a bumper to cut it in order to put tint film on a light. It simply makes no sense. They refused to fix it and told me to bring it back to the shop who tinted my lights and have them do it. Dishonesty at its finest.
I ended up bringing it to Staten Island Custom Performance whose done work on my cars previously and they were down the block. The shop owner Mike was in the middle of working on another car; he stopped what he was doing and fixed it in 15 minutes, and refused any compensation in return. I didn’t even ask him to fix it. Dana’s clueless service department was simply too lazy to fix it and I think they were pissed off that I’d have the audacity to put tints on my car.
Bottom line, do not go here for service. If you want to buy a car here then fine; but as far as service goes, these guys don’t even know the definition of the word.

So I picked up my car. And was driving to Laguadia Airport to pick up my other car. On the highway I realized my breaks aren’t working. I called them to let them know. They said no one touched my breaks. I pulled over scared to death and almost rear-​ending others. When I didn’t this pressure hose not put in place. Forget Even get a free car wash. They had my car for a week. And I’m on the middle of the highway fixing my car. And mostly I’ll get my own wash tomorrow. Forget coming here again! These guys don’t care!

This dealer is overpriced and the staff are your typical pushy arrogant car salesman. If you’re looking for a good deal and excellent service go elsewhere.

There were some good things about this place and alot of bad.
Cons:
Whenever I called they did not know who my service rep was and transferred me back and forth to several departments.
When I called to get an estimate they once again transferred me back and forth and could not give me an answer.
The service rep asked for my name and phone number at least 5 or more times.
The people who answer the phone are rude and it seems like you are a bother to them. They seem like they are not really interested in helping you.
Pros:
They pick you up and drop you off at your house.
They gave me a free rental car but did not give me the car that was guaranteed. I also had to pay for insurance on the car. I was originally told that would all be taken care of.

The employees are nice and pleasant each time I come here. My only complaint is that the service update letter I received states that the service hours on Saturday are from 7:30am-6:00pm, which in fact the service department closes at 3:00pm on Saturdays. Other than its all good. Peace& Blessings…

This place can use a actual room instead of being some kind of old garage. Not to mention very small. All the workers here looks like they have attitudes lol!

Service department is excellent… Great deal for oil change and inspection $ 39. However… The sales department is lacking.
Still satisfied with deal… But 2 hours later still waiting??? Smh…