Wolf Furniture

Sick of them charging for delivery to go two blocks away rude when I asked if it could be waved because of how close and the cost of the stuff they became rude for even asking jerks not going back again

Watch them run! The second you walk in, the vultures… I mean sales people will chase you down! For a good time, enter the store at top speed and run for the upstairs… watch them chase and circle! The furniture here is not quality if you buy lower end prices. They will offer you sale prices… never pay full price! They ask for top dollar so they have haggle room. Dont let them sell you on warranties either. If they try, ask what they charge to do a return, what are the parameters of returns? Every sales person is in commission. Whatever you do, dont give them your phone number until you have to.

I was very pleased with my first Wolf’s experience in State College, PA. I was blown away by the exceptional customer service. Each employee who I came into contact with was very knowledgable, helpful, and respectful. It is advertised that their sales team is non-​commissioned. I particularly enjoyed this aspect as there was no pressure to hurry up and buy something.
All of my questions were answered in a timely manner. The selection was extensive as both levels of the building are full of beautiful displays. I ended up buying a couch, bedroom set, and a mattress.
My furniture was delivered and needless to say I am very happy with my purchases. I highly recommend Wolf Furniture and will definitely be back.

Wolf’s is a mixed bag of experiences. I can recount all of the great and terrible experiences I’ve had, but all in all they’re just nothing special when it comes to the furniture business.
Reasons why they’re great…
1.) Friendly and helpful staff, from the sales associates and the billing/​financial folk on the second floor, to the delivery drivers and movers.
2.) Good partnership with Synchrony bank (previously GE Capital) to offer 0% financing on certain amounts. Seriously, 0%, as in no APR at all. The catch is that you must make all payments on time, or you get dumped into some unknown, high interest rate. Fortunately I’ve set up automatic payments each month, so I don’t have to worry about that pitfall. I’m enjoying the line of credit that’s almost «same as cash».
3.) Decent size showroom, with two levels, and a nice escalator to traverse them. It’s also conveniently located with plenty of hassle free parking and easy access to both 322 highway and 322 business.
4.) Did I say friendly staff? I can’t emphasize that enough. My wife and I talked and talked with the staff upstairs, all the way through past their closing time. They really are very kind and fun to chat with.
Reason why they suck…
1.) Predatory sales staff. Although they’re friendly and want to help, they always attack you when you enter. I’ve tried numerous times to make it quickly to the escalator to get to the 2^nd floor, and repeatedly they caught me before getting there. Since I’m a nice guy, I can’t resist replying to say hello and thank them for their willingness to help.
2.) As much as Wolf’s claims that sales staff do not make a commission, it’s still a lie. I even got one sales associate to admit this after proverbially twisting his arm. That sales person probably told me because he was on his way out the door to go work somewhere else in a couple weeks.
3.) The sales staff tried to sell you add-​ons. Most of the time people can brush this aside, such as «fabric protection» and all of that nonsense. But one got me because of the way the sales person pitched it to me. When I refused a mattress cover, the sales person said it was required for mattress warranty and highly recommended it due to x, y, and z. I bought it since it wasn’t too expensive, but later discovered that it had nothing to do with the manufacturer’s warranty and everything to do with Wolf’s warranty. What a load of crap. Don’t fall for any add-​ons or upcharges. That brings me to my next point…
4.) Delivery charge. This one is usually negotiable, so haggle it down to $ 0 if you can. It’s silly to have a furniture business try to charge for something they’re supposed to be providing anyways. This is an expensive furniture store, not Walmart or Ikea. Threaten to walk out on the deal unless they can waive the delivery charge or reduce it. I’ve successfully waived the delivery charge in the past. One time I ate it because I wanted to expedite my delivery, on the promise that the sales associate would try to get me an earlier date. No luck on that earlier date, and still stuck with the delivery charge. So, better to haggle it down to zero every time.
5.) Scheduling a delivery is frustrating. The sales rep originally schedules for you, but then you have to deal with the delivery department later, and they’re a complete mess. The delivery staff are friendly and try to be helpful, but their automated system and miscommunication between sales associates spells disaster. Don’t count on them for a quick delivery.
6.) Furniture styles they display in their showroom are mostly traditional, to the point of being completely outdated. When confronted with this, the sales staff state it’s because we’re in the middle of PA and most people here prefer those styles. But do they really need a dozen different models of the same traditional style piece of furniture as opposed to a wider range of styles? My wife is a city girl (Manila, DC, New York, etc.), and I’ve lived in San Jose and Silicon Valley in California before, so both of us have much more modern tastes than what Wolf’s can showcase. Still, we manage to find a few items here, but visiting Wolf’s in State College is not a fun event like visiting a furniture store in almost any metropolitan city. And that’s a shame. We only go here out of necessity.
So far I’ve purchased a mattress/​frame, sofa, sleeper sofa, and recliner here, but I certainly wouldn’t buy any accessories or other decorative items due to their outdated styling. Even buying something we can tolerate is a chore here.

We picked out a gorgeous couch and chair set. Sales associate negotiated the price for a set that had some damage. We agreed on the price, put it in writing, and said yes to a Synchrony credit card same as cash offer. The clerk ran our credit and signed us up for the credit card at their kiosk on the second floor, then changed the price of the furniture after running our credit and signing us up for a new card! Bait & switch. We spoke to a manager who was completely useless. We left with a new credit card and credit check that we didn’t need, and no furniture! Colossal waste of time, and super disappointed!!! Luckily, we found the same set, brand new, for $ 200 less, free shipping and no tax at
. It arrived flawless, super easy, couldn’t be happier with them. They tried to use the same Wolf’s credit card that we got suckered into, but that wasn’t successful. Wolf’s scammed us and wasted our time. It’s such a shame, since it looks like a nice store. I like to buy local, but this store will eventually go under unless college parents simply get suckered into high price deals and that keeps it’s doors open. Too bad all around.

Decent selection and helpful sales people. Be prepared to fork over an extra $ 25 for the privilege of picking up your furniture in State College. Otherwise you can drive to Altoona and pick it up at the warehouse on weekdays during the 8:00 to 5:00 timeframe.

I have been furnishing my entire home with Wolf’s Furniture over the past several months, and I am pleased to say it has been a delightful experience! Natalie Kellner is not only knowledgable about furniture, she is a subject matter expert in all areas to do with decorating a home. I could not have done so much with so little without Natalie’s help and guidance. Looking forward to my next order!

Before you purchase from a Wolf’s Furniture, google the reviews. The results speak volumes…
You’d think a family owned, smallish chain, would be all about doing the right thing and maintaining a high level of customer service. Not so much.
We purchased an expensive leather sectional from the State College branch. After TWELVE weeks, the sofa arrived (we’d been told when we placed the order it would arrive w/​in 6 – 8 weeks). We get home w/​the sofa (because our salesperson told us we lived outside the deliver zone, despite seeing numerous Wolf’s trucks drive passed our road in the 12 week wait time) and discover IT’S DEFECTIVE.
Ugh. I complete the online customer survey and am shocked at the response. The GM called and left a VM that evening and we also heard from the owner, via snail mail. Huh. Impressive. We return the GM’s phone call and he asks what he can do to «make this right». We’d discussed this and thought it a fair solution to receive store credit for the mark up for the sofa. Then, we’re only paying for the sofa, not the service, and we’ll shop there again. The GM, Michael Casun, immediately says «Done» AND offers to add an additional $ 250 store credit AND to replace the sofa. Wow. That’s customer service. Awesome, right? Well, don’t get too excited; empty promises come cheaply…
So, long story short, we shop again, select more furniture, check out and the only discount offered is the $ 250. Hmmm. And now, despite there being the SAME Broyhill sofa with the SAME defect in the clearance section (obviously, it’s s known issue), he’s not willing to replace the sofa. The store was busy and we’re not one to make a scene, so we head home w/​our purchases. We arrive home to discover the side tables we’d purchased were the DAMAGED floor models (and there was no signage to indicate we were purchasing floor models; we would not have done so as we have no interest in damaged furniture).
Livid, we sent an email to the GM and promptly responded to an emailed customer survey which goes to the OWNER. NEITHER responded. We’ve contacted the furniture manufacturers and are attempting that route to get the UNDAMAGED furniture for which we’ve already paid our UNDAMAGED dollars.
Obviously, there’s no way, in good faith, we can recommend shopping here. Save your $ and sanity…

This store is nice and the staff seems friendly. However, the furniture seems to appeal more towards the older crowd as the have less of a selection of «modern» furniture that some other stores have. Nothing extremely negative about the store, just doesn’t meet my personal tastes.

I purchased a queen bed, chest of drawers, and cocktail table from Wolf a few weeks ago and had a mixed experience. Being on a strict time line, moving from one residence into another and coordinating with movers, I was pleased to see that Wolf could accommodate a relatively short delivery window, as I was right near the store. However, once the furniture arrived, problems started.
The delivery guys, both of whom were nice and professional, indicated that the cocktail table had been damaged in the store before they received it. They did their best to cover up the scuffs on the side and to fill in the two 1′ x 1′ divots on the face of the table, but they were still noticeable. The piece was perfect in the store. When I called Wolf, however, they indicated that a furniture technician would need to see the piece before anything else could be done. As I am set to move in a few days, that option is not available to me. If Wolf is able to successfully fix the situation, I will amend this review.
Until then, please know that while Wolf has good furniture at decent prices, the handling of the furniture may not always be perfect, nor will the experience be easy if you have a problem.

Hard to believe there isn’t a single review of Wolf on Unilocal.If you’re in State College and don’t like to by crappy furniture at Walmart or Target, Wolf’s pretty much your only option. The furniture is good. But is it worth it?
On –EVERY– piece, Wolf has two prices. MSRP, and «sale» price. There isn’t a single item in this store that isn’t on sale (about 40% off), even if there is no sale going on. Let me repeat this: 40% off is their regular price!
Now, the salesreps don’t negotiate prices so you have to wait for one of their sales (typically announced on TV). The best sales will reach 55% of MSRP, so compared to their «real» regular prices that’s 25% off. Other good sales include 25% of your purchase price (at 40% off) in store credit.
In sum: wait for one of their big sales that are going to get you under 50−55% off MSRP.
A couple other things:
— their mattresses get the absolute worst reviews online. Check those out.
— I got the run around on a delivery date because I was out of route. They promised me a short window, and got my stuff several weeks later.
— the salespeople are nice and not too pushy.