Verizon

I ordered an upgrade phone online, and selected «pick up at store» as the delivery option. I had no idea that this was essentially a trap set for the benefit of their commissioned in-​store salespeople. Unless you enjoy things like timeshare sales pitches, do not select this option — have the phone delivered to you. I am not kidding when I say that buying a car at a dealership is a more straightforward and trustworthy process.
Yesterday I went to this store to pick up the new phone. The salesperson assigned to get my phone for me showed me my order and the phone was not what I had set up online. I am not perfect and I suppose I could have made a mistake, but the phone is a gift and I thought carefully about the color and I really don’t think it was me. I suspect that the salesperson changed my web order himself, so he would have to start a new one and get the commission on the sale — this is no skin off my nose but it made me wonder what was going to come next. I waited 20 minutes for him to come back with my phone — it was a very busy pre-​holiday weekend, but at this point I assumed all he had to do was go back and get the thing. When he returned he didn’t just have the phone, but also a case, screen protectors and an iPad mini, all for me! He had set up various schemey sounding scenarios where I could get all of these accessories for free, which involved me buying the phone at full price on a payment plan, and Verizon essentially giving me money back for some reason. It made me even more uncomfortable when he admitted that the money-​back deal was available even if I didn’t spend it on accessories, or something like that. I don’t know, by this time my head was spinning from all of the film-​flam, and I just walked out the door after wasting half an hour with this guy. Again, I was only there to pick up the phone I had already purchased!
Today I came back and told them I just want the phone and no monkey business. The manager pointed out to me that there actually are ways I could save money, and that is probably true, but I have no trust in them, and I have no idea what unintended consequences I would encounter if I signed on to one of these deals. I told him I will take my chances. He suggested I browse in the store while I waited for a sales rep, and I chose instead to stand outside in the cold rather than be in that store and deal with those people.
It was clear to me that this was not an isolated incident. They were pulling the same snow job on everyone. You can’t make any kind of transaction in the store without going through their three-​card monte «customer service» rigamarole.
I’ve been a Verizon customer for 15 years, and I have no intention of changing. Their system simply works well consistently, wherever I am. And fortunately, there is really no reason ever to set foot in one of their stores. Buy the phone online and set it up yourself. Buy the accessories somewhere else and save. If there was a better deal available for me that I walked away from, it certainly wasn’t worth giving up the peace of mind I have, not worrying about how the upfront «savings» was all going to come back to bite me later.
It’s really too bad that Verizon does this. They have a good product, but for some reason they insist on ruining their reputation by running their store operation like they’re in the mattress business.

The only thing Verizon is interested in doing is selling you the HIGHEST monthly billing they can stick you with on the longest contract term they have to offer. The only reason I use Verizon is they have the fastest and most reliable Network in our area, so I’m stuck with them.
When I first went to get a cell phone from them 3 years ago, I specifically told the REP I only wanted a pay as you go phone, NO CONTRACT. I wanted an inexpensive phone, I don’t need or want a smart phone. I have a Ipad so there is no use for that and I am NOT going to pay for services I don’t need. The Sales Rep kept trying to convince me I should get an unlimited plan on a 2 year contract and also get a separate wireless connection for the iPad, both of which were $ 50 a month for 2 years. The man would not listen, so I left. I came back a few days later and thankfully I got a different rep, I told this guy the same thing I told the first guy and he said that it was his LAST Day, he was quitting. He also told me that Verizon management tells them to sell the customer the HIGHEST price package they can get away with, no matter what the customer wants. Anyway I got a pay as you go phone, a yearly access account with a minimal amount of time and was out the on the cheap. That phone works as well as their high priced smart phones and a minimal cost.
Fast forward to this year. I went into their store to renew my pay as you go access for another year and was told they «No long offered the plan I had». The Rep (Lisa) pitched me on their «new» plans one of which was an 80 percent increase in price and the other one even more expensive. I told her that I was NOT going to buy any of those plans, UNACCEPTABLE. She kept trying to convince me and I told her NO WAY, I wanted a REFUND for the unused minutes that I had paid for and I would take my business somewhere else. She said she couldn’t do that. So I told her I wanted WRITTEN DOCUMENTATION stating that Verizon had CANCELED my existing plan and I refused their higher priced plans, I wanted the Store Manager to sign it and I was NOT leaving until I got it. Lisa asked why I wanted written documentation? I told her that I was going to file a complaint with the FCC in writing and I was going to get a refund!
She went back and spoke to the manager then called the Pay as you go service rep at the home office and I was able to get my access renewed based on my existing contract.
These people get paid on INCREASE so don’t fall for their BS. THEY have a CONTRACT TOO. When there is another alternative in my area, I will go somewhere else.

Customer experience specialist sent me a text after my purchase asking if I needed any assistance, but has never replied to my questions.
No I don’t want an edge plan, how many times do I have to say it! I’m going to the store in the mall from now on. Is boost mobile still a thing?
Edit: customer service sent me a message through Unilocal… And get this they never responded

I worked with Jeremy tonight and while we weren’t planning on switching to verizon for a few months, he still took the time to give me a great experience. I honestly think that was some of the best customer service I’ve ever received. He was knowledgeable, patient, and just a pleasure to work with. We did decide to switch to verizon and will be back to work with him. I cannot recommend him more highly. He was fabulous!

This was a great location to get help with my iphone. Kayleigh was especially helpful and got me a new SIM card and fixed the problem within ten minutes. Previous reviews of this location don’t reflect the great service I received and so much better than the Nittany mall location who are rude and unhelpful.

Came here just 30mins after it opens, 8 customers were in the shop and two came after me. There were at least 5 workers and only 2 were actually helping someone, the rest two just stood and looked around ! I waited 25mins without any helped! Unfortunately this is the only store I could find in my area, I have to come here for service. If I have other options I would never come here! The worst Verizon store and service ever! I guess I will switch to AT&T soon!

I was very disappointed to find out the lack of ethics that the sales reps use as a tool to make their commissions in this store. I am even more so stunned by the management’s lack of care that a paying longtime customer was mis-​treated, that the manager decided not to speak with me in person and this has still not been resolved.
About a month ago I went into this store with a broken phone looking to replace it. The fast talking salesman walked me around the store and told me that the iphone 6plus was the only way to go and that he had a great deal. He circled around answering my questions and was very «salesman-​y». Finally when I got him to answer my questions to where I had a good handle on their edge program, I told him that I would go with the phone.
He went back to get the phone and came out with a whole bundle of stuff that I did not ask for. At this time he explained that it comes with the package for customers who pay their bills on time, inferring that it was all included in my «edge» plan. When he brought up a ten dollar fee and line add for a tablet I explained that I did not need one, in which his response was that to receive the edge plan I was required to get a tablet and add a line (which I later found out is actually just a lie). Ok so ten bucks a month, why not for all of the free stuff.
A month later comes and my bill has an extra $ 300 worth of charges on it! I went into the store and explained what had happened and let them know that I need to return the items that I was scammed into «buying» and expressed my concern over the lack of ethics. I was told that there was a $ 70 re-​stocking fee for the tablet! At this point the gentleman taking care of me walked into the office (like at a car dealership) to speak with his manager. He came back out and told me that the manager said I could be issued a $ 50 credit if I kept the tablet! She didn’t even have the decency to speak to me in person. As I was running late for a prior meeting I left with no resolution.
When I came back a third time to ask to speak to the manager, I was told she was not there. When I explained my situation the gentleman said «oh wow, that’s strange let’s get this fixed». (Still no apology). He read his notes and said it looks like the store manager offered you to keep it for 50 dollars credit. I have asked to speak with the manager when she is back to resolve. It has been three days now and no call.
Verizon, as a manager of a heavily customer service oriented business I am one hundred percent in awe of the lack of care for an employee so blatantly mistreating a customer and then on top of it, showing such a massive amount of disrespect and lack of care to not even speak with them. I hope that the right person sees this and fixes the culture issues at this store ASAP!

I came in to buy a phone case for my new phone, for something as simple as buying a phone case I had to check in with the front desk and wait to speak to a sales person, I knew what case I wanted and what phone I had. They keep the phone cases in the back and have a sales person bring them out to you, this normally would be fine if I was waited on right away. However after 15 minutes of waiting I decided to leave. Something as simple as picking up a phone case should not take more than 5 minutes, I went home and ordered it on Amazon and received it two days later.

Waited 20 minutes for sales person only to then be treated rudely. Won’t be back to this store.

This location was just renovated. Based on what the company had said this store was upgraded due to how busy it is on a regular basis. I’ve had to wait for a minimum of 10 minutes each time I’ve shopped here. Other than that, it’s what you’d expect.

Melissa who helped me was great. Paul, on the other hand, when asked for help by Melissa, ignored me completely and was extremely rude to her.
He seemed fine helping the male associate and customer next to us, however. After Melissa followed him to re-​ask the question, he gave the standard IT Crowd answer – to turn the phone off and on. He then walked away. I found him to be extremely arrogant. If you go here, ask for someone else.

They can never figure out my international data usage!