The Pointe

This place is horrible. The staff does not care about you, the place is filthy and they will NOT clean well before you move in, and the internet is TERRIBLE.
In the office, the younger people tend not to care about their jobs, and are hence more lenient. However, they are also miserable and unpleasant. The older staff members are rigid and the farthest thing from helpful, which can be incredibly frustrating.
The maintenance people are hit or miss; mostly they try to help the best they can, but it is completely uncertain how quickly they will respond to the issues you have.
The bus stop is absolutely crazy — there are often times you find yourself waiting for the next bus because of how full the one that came was. Sometimes they send extra buses, but it takes extra time that you often do not have. Also, waiting for the VE bus from the library is INSANITY at almost every moment of the day.
The place is expensive. If you think about the cost of the apartment as a whole when totaling the rent between roommates, it hardly is worth the independent lease.
When I moved in, one person had already lived in the apartment. Because of this, the staff would not clean the center area of the apartment. The oven is so filthy, I would consider it a fire hazard; there were stains on the walls; the furniture is incredibly worn and dingy looking; the molding has clearly never been cleaned since the dawn of time. Absolutely filthy. So, if you get in with someone that already lives there, be prepared.
My bedroom upon move in day had a broken screen, filthy molding, a dirty bathroom, and dents all over the walls. The track of the closet is encased in dirt and is irreversibly filthy. Again, the furniture is not in good shape at all. The living space is a decent size, but they definitely mislead you with their sample space.
Also, if you wish to pay your rent with a card of any sort, the charge is ridiculous.
If you are moving here, only let it be due to a last resort option or absolutely necessity for an individual lease!

Absolutely disgusting! Management is unprofessional and will avoid calls. Avoid at all costs!

I wish I can give them zero but one is the minimum, so… I have lived here for two years, this community’s management system is like sh*t. Not only there were no one came to fix our maintenance problems, but also no one clean our hallway. And that kept asked us to pay for additional services. Just avoid it by all means

Horrible management at every level, clueless front office staff, dirty. If you’re looking for someplace «nicer» than downtown this is not the place. Note what rent they promise when you sign a lease, because by the time you move in they’ll raise it on you with no notice.

AVOID AT ALL COSTS. I was forewarned about The Pointe by a few of my friends, but decided to give it a try because I wanted privacy and the rent seemed reasonable. During my move-​in day, my parents’ new car was keyed beyond belief. When we went to the office, we were greeted by a nightmarish manager who told us the apartment would not pay a penny for damages. We never asked for any monetary retributions. However, the heartlessness of the manager was unreal. She told us we should have purchased separate insurance for my parents’ car in case that this happens when they visit… who is supposed to predict that? No parent wants their child to live in a dangerous environment. One of the co-​managers told us that I could move out and find somewhere else to stay. When I had found alternative housing and contacted the office, they blatantly ignored my calls and e-​mails. Therefore I physically went to the office with a letter saying that I was moving out — again, ignored. The Pointe is a poor excuse of student apartments and the privacy and rent are not worth the miserable experience I had. My car was keyed 2 more times while I was there. While you may think it is an isolated incident, it has happened to other students as well. Another student had written about her bad experience living at the Pointe in the Daily Collegian. The buses to get to campus are incredibly hard to get on… expect to miss classes because of a lack of transportation. Moreover, as mentioned by others, the walls are very thin. You can hear everything from a roommate talking on their phone next door, any music that’s playing, people walking on the floor above you. There were often fights that happened at 3AM outside my apartment every weekend throughout the year, which management did nothing about. There was a gunman that robbed a student outside my building as well that the management brushed off as not being their responsibility when my parents voiced their concerns. There was also an incident of a man popping out of the bushes during the semester in the middle of the night and following a person to their apartment. Any complaints or reports are not documented by the office. When I voiced my complaint at the end of the year to them, they said they had no records of my parents car getting keyed, mine getting keyed, my complaints of the fights… etc. The management does not respond unless you call the corporate office several times. Lastly, the manager at the Pointe has the most crude and unprofessional attitude. Even after corporate had contacted her to respond to me, she told me that she «had to time for me» and to talk to her lawyers. I would not recommend The Pointe to ANYONE. You could find a much more enjoyable experience anywhere else.

Ok. Well this may prove to be a long one. If you enjoy increasing rental rates, waiting for long periods of time for the V bus. Having your car towed. Having to complain to the office about something at least monthly, high utilities, shoddy amenities, and other things them this is the place for you. I do of course have to mention the. Good things. One, you get your own bathroom, two, a fail me not galley kitchen, and a reasonable living space both communal and personal. There’s also a pool, tiny gym, game room, computer lab, and tanning booth. But is it worth having to get a matainance person every dew weeks? Or the snail passed Internet? No. I wouldn’t recommend this place unless you aren’t too pickey. I have enjoyed living here for two years but with my complaints. When I first moved in Rey was 425. Now it’s going to be 465 without utilities (gas and electric). Which if this wasn’t my last few months I’d move out.
I give the living arrangement 4 stars
The staff 1. (the main manager is actually really cool, my car was towed when it had a sticker on it and she made them ring it back)
I also give the location 2 stars. The bus is. «reliable» but you have to compensate at least 45 min both ways especially from campus to the pointe.
So I’ll say an over all 2 stars.