Corter’s Flooring America

We purchased a carpet from Corters in our old home. It was the busiest room in the house so we told Dave in the State College store, we wanted the best carpet with the best warranty. We got a Shaw carpet that failed within 2 years with a 20 year warranty on it. We contacted Shaw who sent out a rep to take samples and have them analyzed and of course, the tests came back as there was nothing wrong with the carpet. It was so matted in high traffic areas, we couldn’t get a professional carpet cleaner to get the pile back up. Dave came out and looked at it and agreed the carpet had failed… kind of hard to miss. Dave offered us a free carpet and install when we were ready, to replace what should have been replaced by Shaw.
Skip ahead through my deployment to the Middle East, coming back having surgery from an injury sustained there, and looking for our next home. Before we sold the house we asked Dave if we could take the credit for the new carpet with us. We weren’t sure if the next owners would want to keep carpet in the room and we didn’t want to «waste» the credit. Dave told us we could take the credit with us as it was the carpet that failed and nothing to do with the location… awesome!
We sell the old home, move in to the new home and it doesn’t need carpet replaced so I decided I wanted to refinish the basement. When I’m finally finished in the long grueling task of finishing the basement, I go to visit my State College Corters to order the carpet, lo and behold… they’ve closed the store. I contact the Williamsport office to find out Dave has retired, remembers everything about our situation right down to the two dogs we have but just can’t seem to remember telling us he would cover the carpet… go figure. Of course Dave never put an entry about the credit in our file… also quite convenient. The best Jim would do was give it to us at his cost… sure. Because cost is SO close to free let me jump on that offer!
Jim and Dave… you have no honor and you should be ashamed of yourselves. I, and no member of my family will ever shop a Corters store again!

Extremely disappointed with the customer service we received. My husband and I visited this location in late November 2012 in order to get a quote regarding the installation of flooring in our home. After taking measurements of our home, they called us back with a quotation. When we returned their call two days later we found that the tile we wanted to have installed in the kitchen was sold out and was going to be discontinued so we could no longer purchase this style. We decided to hold off on the installation. The holidays arrived, so we did not have time to choose another tile style to complete the flooring. We returned to this location in January 2013 in order to choose new tile to complete our flooring plan. However, whenever we talked to the individual working the counter he informed us that our flooring plan measurements had been thrown away and said that he «didn’t really feel like dealing with us.» I assume this statement came from the two month lag between our services. Extremely upset, we went to another location and purchased the tile and installation services. They offer an amazing selection at Corter’s Flooring America, however their filing system as well as their customer service needs a lot of improving. I would not recommend their services to anyone.