Reptile Island

I will definitely always be the kind of person to wander into a store. If not, I mean, what would I be doing on Unilocal anyways? I saw this store while out with one of my girlfriend’s for lunch. «Where are you going she asked?» I pointed. She asked me what it was and I said I didn’t know, but I was going to find out! Of course I ate my lunch at work… so the time for adventure had come! Imagine my surprise! Turtles, spiders, snakes, and more beautiful reptilian, amphibious, and arachnid friends! Everyone went to lunch for lunch, how boring, so I went to Reptile Island to feed turles and look at tarantulas. Great place to come too. Even if not purchasing any friends that day. Everyone had smiles for me too! Thank you for making my day Reptile Island! I will be coming back for turtle food.

Customer service is poor, management is rude and no REFUNDS for their own tanks.
Never buy gifts here.

Sales reps are very knowledgeable and take the time to answer all questions. We purchased a crested gecko for my son and the gecko was acting aggressive which was surprising. The manager let us exchange him a few days later. I felt she went above and beyond for our satisfaction. I’d recommend going here to anyone looking for a reptile.

As usual great customer service. My husband just bought a two month old Gargoyle Gecko, and the whole set up for me for Christmas. The staff as always was very helpful on care tips, and what we would need to set him up properly. Bonnie helped us customize the tank perfectly, and did not pressure us into buying anything extra that we didn’t need. Happy to say our new little guy, who we ended up naming Goliath seems to be happy in his new home. Can’t say enough how this has been one of the best Reptile Specialty stores I’ve been in. Been coming for four years, and they will definitely continue to keep our business. It pays to go to a store that actually cares about the animals they’re selling, vs. just trying to make money off them.

These guys know what they talking about! F**k PETCO! Come here if you are confuse or not sure was the best for your little one. Ask questions! They are very helpful and won’t bull you to buy other things… Highly recommend this store for beginners!

Love this place the guys working there are awesome (thanks Donald) they are always willing to answer my questions about my tortoise I appreciate l the knowledge and info they provide.

Absolutely terrible business. I walked in and ordered a special made tank with a guy with a beard. He quoted me and took my info and said they’d call me in a week to see if it’s done. Week goes by, I call, they don’t know who I am. So I go through the process of making an order AGAIN, week later they call and it’s broken and they have to send it back for fixing… WTF!!!
FINALLY get a call a month into the original order and they charge me $ 100 more than they quoted me for a REPAIRED tank… Not a new one… lol go fuck yourselves. I’ll spend my money elsewhere.

I don’t own a bearded dragon but my very hip friend does. She needed some roaches and a different store was too expensive. More nutrition than crickets and for the same price, she said. K, I said.
So we go in. Turtles immediately to the right. We go in further. Humping giant tortoises in the middle. I was allowed to pet them. They were friendly. I showed my boyfriend some videos of the action. «Gross. What zoo are you at?» Around the middle of my visit, there were four tortoises getting it at which point an employee flipped over the two males. One wiggled its legs frantically while the other accepted defeat. Who knew I would see human nature illustrated in the form of sexually frustrated exotic pets?
My friend seemed very satisfied after the visit. $ 10 for 40 roaches. She also got thermometers, tongs, and vitamins for decent prices. The employees seemed kind and informative and smiley when she spoke with them. The animals seemed well-​kept and most cages were clean. The inventory seemed well-​stocked and extensive. Her «large» roaches ranged in size which was misleading, but her beardie, Lemon, was impartial.
When I was younger, my mom used to take me to a local reptile store where she would allow us to feed the lizards. Here, I saw families using tongs to feed worms to the turtles in their plastic pond. There were numerous options to feed most animals there (e.g. $ 2 lettuce for the giant tortoises). Nostalgia. I can’t wait to return. Better alternative to pet store chains and with 100% more action.

they are very judgmental on their guest and they openly talk trash about them out loud. i did not realize a reptile store was so uptight.

Le doy dos estrellas porque pareciera que nadie limpia, la mayoria de los vidrios están tan sucios que con trabajos se miran los reptiles :$

First time at the spot. Bought a red eared slider this past weekend w/​the tank, food, filter, uv lamp & heat lamp. Every employee there was incredibly helpful… I also have respect for a business that follows the rules. The only reason I won’t give 5 stars is it was messy. Dusty & cobwebs everywhere we looked & there was a tank next to the tortoises that had 3 dead fish. The area around the turtles was fine, just needs a good wipe down by the window area. The customer service gets 6 stars tho & we got a good AFFORDABLE tank. I would go back.

This place is terrible when it comes to customer service I have two dart frogs and have been buying crickets for a Lil while I asked about the 1000 cricket deal I was all for it but it would be good information to tell someone that they are just going to give me a open box of crickets I called and complained and the dude laughed at me and said that’s how they come and hung up smh needless to say I’ll never go back

I got my bearded dragon from here as well. He did have pinworms and light coccidia, but I imagine with many reptiles around it’s a difficult thing to contain. The staff is very helpful, and it was a pretty easy process acquiring him. He was my first reptile, so I had done my research before hand. They always have interesting new reptiles to view, and I’ve been very very tempted at the leopard geckos.
I buy crickets here as well, they have a pretty good deal going on with their punch cards.
If you have any concerns or questions, the staff is more than happy to answer them for you. I had a guy clean the dead shed and mites from my beardie’s eyelid, something I definitely could not have done on my own. They will also clip nails, and generally give you a peace of mind that yes, you are still caring for your lizard correctly. :P

I LOVE this place. My roommate and I are here weekly to get mice or crickets. I got a flat rock scorpion a while back and the girl that was helping me was so cool. No problem picking it up and playing with it. And just yesterday I got a dune scorpion that didn’t have a price on it. They were super busy and I asked how much it was and I got a price in no time. Even packed with people the customer service is still awesome. I definitely recommend going here.

This place is insane… Like walking into a time machine and seeing all types of cool reptiles that PETCO would never have. Got see LUCY the Rinco Iguana. She is awesome. Like a lil baby dino the size of a cat.

I have never been to a place so knowledgable about reptiles in my life. These people were helpful, kind, knowledgable, and most of all very quick to know what to do with my turtle. I will be back to this place for all my reptile needs you can bet your ass about that! Thank you all of the people at this store working especially the two gentlemen, and lady working there today.

Veronica called us to come in and get the bulb so I sent my husband in to get it and when he was waiting in line Megan was speaking to another customer about me. He over heard her say that I put a Unilocal review up about her because she gave me what I wanted. Again, this girl is completely clueless as to what the root of the problem was (which was the tone and words she used to speak to me) AND like my first review, has a complete lack of customer service skills. Speaking to customers about other customers is pretty unprofessional. It’s such a shame that the love I had for this store has completely diminished because of this girl’s lack of respect for her customers. Get a clue Megan and a better attitude!

I purchased my bearded dragon here exactly a year ago and it was a wonderful experience.
It was my first time having a pet reptile so I entered the store with a lot of questions and not once was a turned away or disregarded. The staff was very helpful and very knowledgable about reptile care.
They an enormous selection of reptiles and supplies. I wanted to take all the baby beardies!
Overall I was very pleased with the visit and I highly recommend this place!

Where do I start?
I had just visited a different reptile store around Reptile Island and all i can say about that place was i left depressed and almost did not want to visit Reptile Island. Once i entered Reptile Island i was blown away by the number of supplies they offer and the selection of reptiles they have!!!
By far the best reptile store I have ever been too. Staff here is great they have awesome customer experience.
Pro’s
— great Animal selections
— great customer service
— they don’t push you to buy and let you walk around and take everything In .
— EVERYTHING IS KEPT CLEAN
— if they don’t know something they ask someone who knows !
–great animal flow everything is kept together you don’t have to guess where product or animals are located.
Con
–Far from where i live. I have no complaints about this place.
If someone complaints about the prices please remember you pay for what you get. These guys keep their animals in top conditions and i would not hesitate to buy my future pet from them knowing that their pets are keep clean and healthy.
Iwill be stopping by every time i am in the area. I was here for an hour or so and i was not pressured to buy anything and staffed was very helpful. Even when i simply bough Dubia roaches they where more than willing to help even tough i did not spend a large amount of money!

So my son has been BEGGING for a reptile for quite a while. Knowing nothing about them personally I was useless in my wife’s searching for what we needed. Would you trust a minimum wage HS dropout at Petco?
Neither would I
Tracking down this gem took me to a part of town I didn’t know, but it was well worth the drive.
The staff could not have been more patient and helpful to my family. They narrowed down what would be what they called a «starter» and what I called «the only» reptile.
Great experience!

I liked this place. The people there are friendly and can answer you almost any question you may have regarding the reptiles there (in my case, the turtles).
My favorite part was watching the turtles at the natural looking setup they have. I noticed that the African Sideneck Turtles were the friendliest. They would constantly come over and just look at me. All the other ones were a bit shy. Anyways. Great reptile shop, really good customer service, all the staff were friendly.
5 stars.