Public Storage

Sharon was very nice and helpful. She helped me figure out what my exact needs were and got me into the size I requested. She was even able to provide me with a picture box!

Sharon at the front desk was very helpful and are happy to leave this review .we are happy to use public storage and will tell our friends

Let me start off by saying Sharon is an amazing person. So friendly, helpful, and fun to talk to. She makes you feel like your at home. Very honest and trusting. I Would recommend this location to any of my friends. Clean facility I wouldn’t mind storing my contents and belongings in here. Great staff and such a great public storage to deal with.

Shery was very helpful with getting me in a storage unit quickly. I would recommend this place to others.

A very nice public storage. After leaving public storage in Anaheim because they have bad bad service and are rude, we came here and were very happy! We were helped by Sharon M.
She was professional and extremely helpful!
This is a great public storage.

Sharon at the front desk is so helpful and friendly! My fiancé and I just got a unit today and the process was very smooth. She made sure to explain everything very thoroughly. A real treat to have her get us started! :D
Also heads up about the door to the bathroom: it auto locks itself from the outside when you pull hard on it to close. I gotta a bit confused about that since there wasn’t a lock tab or button for it, lol.

I love this place, I seriously do. Its one of the cleanest storage units I’ve ever been to… but at this point, that is all its got going for them anymore. Well, that and the air control.
My husband and I will be moving to Washington. After pricing moving vans, pods, and what not, I decided to tackle our storage and get rid of anything that was unnecessary pretty much. Talk about a time capsule. Some of our boxes have been closed for 5 years… goodness. Anyways, we showed up, 6:30 sharp and got to work. It was humid and had sprinkled outside so I’m going to assume the reason it felt warm inside was because of that because when we first moved our stuff in, walking into the building was like walking into a freezer. Maybe they’ve dropped the temp to save money, who knows.
We get in, do what we need to do, no one bothered us so that was nice. We did notice they have termites though on the unit that sits across the hall from mine so that sends up a red flag for me as my husband and I have wood furniture in our unit, some of which is passed down from my great uncle. As we finish up around 1pm we head down to the office, 1 to go to the bathroom and to grab one of those flat carts so we could bring some stuff down to our car… the office was closed until 1:30 which means the bathrooms and carts are locked up. Seriously? I get it, you don’t want things missing or destroyed, so fine make it to where the people have to use their gate code to get that kind of stuff. So now, not only do I have to literally drag the stuff to the end of the hall, down the elevator and to my car, I have to hold my pee while doing it. I’m no weakest link and these boxes were too heavy to carry so they had to be dragged, that was really annoying. Of course by the time my mom and I finished (she was the one helping me do all this) and went to head out the gate, of course they would be in the freaking office.
Whatever, I cannot wait to no longer need a storage. I miss all our stuff

They made my difficult situation so much easier… thanks PS! You guys are awesome and very clean

I came in to look at a space the other day and the lady i spoke with i think her name was Sharon, or Sharol but she was extremely rude and unwelcoming. I will definitely take my money elsewhere.

Sarah and Tiffany are awesome! They knew exactly what I needed and made the right recommendations.

My fiancé and I have been using this facility in Stanton, CA for a little more than a year. The only flaws that I’m bothered by are that when we go into our storage to drop off or pick up anything we find cockroaches in our things, which is disgusting! We’ve never had cockroaches in our home and I’m now afraid that when we find a permanent home we will be bringing unwanted guests with us. I have used Public Storage a few times before, but in Los Alamitos, CA and I never had issues with cockroaches or any other type of pests.
My other complaint would be the increase in rent! I’m just hoping we can get out of there asap! I know the cockroaches could of came from another renter or maybe they’ve had them for a while, but oh man I’m just grossed out and I don’t know what to do about the infestation of our property now. They are in almost everything that wasn’t completely tapped up! Hopefully something can be done about these issues. :-(
Other than that I have no other complaints, the elevator is a pain sometimes, but I understand why they have those rules. We have never had any problems with the employees that work at this facility. If there were no unwanted guests (roaches) in our things I’d give it 4.5−5 stars!

Great Customer service, Tiffany was a lot of help and extremely friendly. Rent Isn’t Bad compared with Other places, and since it’s a storage facility I think it’s great, no complaints.

I have been to this public storage several tes and this is the best one I’ve been to by far. The property manager Tiffany has the best customer service and public storage should be proud to have her there to represent this company in such a great way.

These are the facts I moved in may of 2012 I put the required 2 locks which cannot be cut and I put everything I owned into the unit including personal paperwork-​precious things like we all do. May 2013– My unit was robbed and the locks were still on .I filled police report and I took pictures and I showed the Dist. Mgr How they got in. I lost my personal papers and many precious things — identity theft will be with me for years–
IT IS the policy according to the contract. that YOU are responsible if YOU put something in the unit that you don’t want stolen… They will not tell you if there have been break in on the property only if it is your unit. One camera at the front gate is not enough to stop a robbery inside the building BUT this is the way The company– Public Storage properties are operated. Advice– check with the local police First to find out how many reports of theft have occurred at the storage unit before you put your life inside. Make sure there is adequate security camera inside the units as well as outside. This is First hand information– I have the police report to prove it.

Storage facility is eh. The elevator in one of the storage buildings has an expired elevator permit (since 9/2/2012).im still alive so it doesn’t bother me too much
It’s definitely not the cleanest place. It can definitely use a good cleaning, it’s borderline filthy.
Security is Ehhh. There’s one camera pointed at the gate to see who enters but none inside the buildings. I know there has been half a dozen break ins with some of the storages
Staff is friendly. There basically the reasons why this place is getting two stars at all.
But yea. This place needs MAJOR improvements
Ralph in the front desk is awesome!

I’m giving this Public Storage 5 stars for quite a few reasons. My main one is that I called and visited Extra Space, Storage etc, and a bunch of other places in the area and Public storage had a young man that was the most helpful out of everyone I contacted. Everywhere else was either rude, talked to me like i was an idiot or the prices were not what fitted my needs. I came here I was able to get a great $ 1 special and a unit that fit perfectly for all my possessions. The gentleman worked with what I wanted and needed and didn’t push me into something out of my price range. I was in and out and moving in! So far I’ve been happy and very comfortable with renting with them and I would definitely recommend them over any other rental storage establishments in the area.

I’ve had my stuff in this PS for about a year. I’m only writing this review, because I was looking into getting a new storage unit at a PS closer to my home… BUT after comparing my good experience here with the other Unilocal reviews for PS locations closer to my home, I’m scared to try another location!!! At my current PS location, I have never had a break-​in, or a water leak; and the lady (onsite property manager/​front desk) is always responsive. True, it’s not as cheap as I’d like & you do have to press a few extra buttons to use the elevator, but the neighborhood appears safe, there are security cameras, and I’ve never seen any sketchy people lurking… sigh…I guess I’ll continue my schlep to this PS!!!

Some things I don’t like about this place are the following:
Elevator usage.
First, you press the button to go up, then you have to hurry your ass up and put in the long ass number they give you. If you don’t hurry up and you lag it the elevator door closes and you have to restart again until your ass gets it right T_​T I found this very annoying when we were trying to move in a bunch of stuff.
Lighting:
the halls are perfectly lighted but then when you open your unit it’s dark specially at night. I’m not gonna lie I was kinda scared to step inside my unit. So, make sure that if you go back to your unit at night you take a flash light with you so that you don’t waste your time.
Like Pete said you can only use certain kinds of locks which make no sense so they kinda leave you with no choice but to buy a lock from them. The lady told us we needed two so when we go to our storage unit we saw that we only needed 1. I could have acted like a bitch but whatever things happen. We wasted $ 34 on 2 locks =_​=
Again, like the previous guy said you HAVE TO get insurance the cheapest is $ 8.00 (the one I got since my stuff wasn’t that important) The paperwork for us was $ 22 lol so I don’t know about Pete. Lastly they only had units available up stairs so that was a drag and its also a little bit pricey for just a small unit to put boxes and a small table inside. Overall its a secure place and it’s taken care of nicely so when you leave you can be assured your stuff will be secure :) Also first month is FREE… i think

I have mixed reviews about this place. But before I starts, for some reason, the previous Unilocal reviews for this place are not here anymore. Strange.
I have been looking for a house for a long time. Needless to say, it has been a long continuous journey. And as we progress in age, it seems that we collect more and more unwanted, sentimental goods. That and the fact our landlord kinda wanted our stuff out of the house and the garage at the same time.
So Public Storage comes into the picture. Location wise, it was the closest place to our house. Price wise, it was the cheapest public storage around the greater Cypress/​HB/​Los Al area. If you decide to choose to select your unit online, via phone, or come into the office, the process are all done by the computer. So to make life easier, you should just reserve it online.
If you do reserve, you will receive a confirmation phone call from the managers at the location. Since the holds are for 30 days, they will have you on file and reconfirm with you if you still want to move in. After a few re-​confirmation phone calls, it got to be a little annoying but I can understand that people probably reserve and not follow through with it.
I was told that there was a $ 22 paperwork fee from a CSR when moving in. When I checked in, I was told that it was $ 32. Huh? To add to the matter, I was also told that insurance is Mandatory here. Double HUH? To store stuff I really don’t need? «Get me the cheapest one», $ 2,000 coverage for $ 8 a month.
They also ask for SS number and driver license number so that in the case you can’t make payments, you will be referred to a collection agency. Nice.
I was also told there has to be certain locks used here, which they have to put stickers on. My unit that was supposed to be rented right away, they had to work on because the latch which the lock hooks on had to be repaired. So basically, I paid in advance and I couldn’t move my stuff in the same day. This I wasn’t too happy about. My personal space also did not have a light inside, that wasn’t too great either.
However, the storage that is parallel to the office seems to be the cooler building. I wasn’t sweating up a storm when moving the items. Oh yeah, if you are moving via the elevator, you need to press your personal code outside the elevator after you press the elevator button on the inside and then you have to try to make it back before the elevator door slams on you. What kind of twisted sicko designed this security system?
As luck would have it, we might be renting or owning soon. So as soon as I had moved in, we are moving out. I have to say though, the Farazi lady which I know I misspelled is very helpful here. She helped me preview the unit I rented and also got me outta there right away. If it wasn’t for her, I think I would’ve not rented here.