National Alarm Company

Great Company! Awesome service. Fast installation, very honest and reasonable price.
We at Platinum Home Designs are confident that our warehouse is secure. The system its wireless and super easy to manage from the comfort of our smart phones. I am really happy with the relationship we created with National Alarm Company and would recommend their services to any business. Thank you Goran! You can always stop by for coffee!

My anger and disgust with National Alarm Company can be attributed to a disappointment in their customer service in addition to a failure in their product.
1. My house was broken into with the alarm on, and THE ALARM DID NOT GO OFF. If that doesn’t say PRODUCT FAILURE, I don’t know what does. Do not get a false sense of safety from using National Alarm Company’s products.
2. I asked Goran to come over and take a look at my alarm system two days after the break in. The first thing he does is look around and try to sell me new products. Understand that in this moment, I was not trying to be marketed to. Then I was told that it was my own fault for not updating my system and sensors over the years. (I’m sorry, I was paying you all this time for what? A continuously aging and outdated security system?) The company took no responsibility for the EPIC FAILURE ON THEIR END.
3. I called National Alarm Company with the intention to cancel because I have no desire to subscribe to services that fail me or pay people who disrespect me. I was basically told that I was being overly sensitive. This advice was neither helpful nor welcomed, especially from someone who just wanted me to keep paying. Look, if you want me as a customer, fix the problem, don’t insult me.
Having been a client for over a decade, I’d expect that the company would show some appreciation. Instead, they tried to BLAME ME for a break in at my house when I had turned on THEIR system. Explain how that is not INSENSITIVE. Now they want me to pay a large cancellation fee on top of the payment I already submitted for the current pay period. To say that I disagree is to put it lightly. Take it from someone who has been burned by National Alarm Company: STAY AWAY.

I have never installed any alarm systems before. Found National Alarm Company’s website and gave they a call. Pam provided the best customer service and guided me through everything step by step. I am tired of dealing with other alarm companies who don’t really care much about their customers. National Alarm Company really stands out regarding customer service and after sales service — because getting your home protected is not a one time deal, it’s an on-​going relationship between the customer and the service provider.

When I was but a wee lass, the world was such a wonderfully safe and peaceful place. Camelot was over on the next hill and brave, chivalrous knights on mighty chargers, all looking like young Brad Pitts, Val Kilmers and Sean Connerys guarded our streets and homes. Nothing could harm us.
And then I grew up.
For a single gal in North Long Beach (Google crime stats) a shotgun provides warm comfort and peace of mind but can be godawful messy and leave gaping holes in the drywall with every miss. So when my current security alarm company began sneaking the rates up higher and higher, I turned to National Alarm Company to help me out.
The owner/​technician (Goran) arrived and went right to work, gladly removing his wet boots (it had been raining) to avoid messing up my beautiful white Berber carpet, and after some testing, rewiring and retesting of my installed equipment, had my system up and running while reducing my monthly expenses from $ 37.99 to $ 20.95. Now I’m not sure about you but I can always use an extra $ 17 in my purse, thus affording extra double-​OO buckshot for my Winchester Defender 12g shotgun or, as I’ve recently been reminded, 17 tacos at certain taco stands.