CR&R Waste Services

They cause so much traffic every day. In the morning and after work. They drive super slow on a fast intersection. They are lazy and always miss my house when picking up trash.

I’ve had more problems I had to call about just this year than I had with Waste Management in 20. Took them 9days to pick up this week. That’s including one failed reschedule (didn’t know those 3 full containers were mine). I’m afraid to bitch too much, because if they decide to go strictly by the weight limit (75 lb), I would be so screwed.
I recently looked at a Waste Management bin and their limit has actually gone up, from 246 to 334lbs. CR&Rs drivers act like they themselves, have to physically pick up the cans (for awhile they did just that on my street with a 2man crew)(?). Stupid management, stupid drivers=piss poor service, probably not worth the ink it took to write this. Yes, exactly

I live right next door to the one on knot and they are extremely loud and inconsiderate. At 530 In the morning! These people are pieces of shit they are the laziest and leave trash strewn everywhere. Fuck Cr&r

My waste removal service is so inconsistent in Stanton. I often see the truck skip my house for no reason. The trash bin isn’t overflowing, and it’s always the same driver that does this. However, since he knows my neighbor in Anaheim, he picks her trash up even though her collection day is Monday. Therefore, she gets her trash picked up twice a week. My payments are on time without any outstanding balances. I’m tired of paying for a service that is not being delivered appropriately.

*** Spring Cleaning (Stanton) ***
This is an indoor landfill /​waste management facility in the city of Stanton. There’s a constant flow of vehicles hauling in trash to dispose of.
Here’s what happens…
* Upon entering the facility you need to weigh your vehicle. The weight before and after will dictate how much you pay.
* Pay your fee and pick up your slip.
* Drive about 100 ft. and hand-​off slip to guy before entering dumping area.
* A worker will provide directions as to where to drive for dumping. There is a lower level and higher level.
* After disposal is completed return back down to weighing shack.
* Obtain «after» weight.
* Pay additional amount or get refund back.
Be prepared:
* Wear heavy boots. Brother-​in-​law got a nail through the sole of his shoe.
* This indoor facility is very dusty. Bring a mask if you have one.
* Wearing eye protection would be a good idea. The smallest fragment in your eye is NEVER good.
* Wearing long pants would be a good idea.
Here’s what liked…
* Convenient local facility for trash disposal.
Here’s what I didn’t like…
* It’s a CASH ONLY facility. Being a large business I am very surprised credit cards are not accepted. I’m not opposed to using «cash only» because I’m for banks making money off of every transaction. I get annoyed because it’s more convenient not having to carry wads of cash all of the time. I also don’t like the idea that it’s an «out» for SOME very profitable establishments to avoid paying their taxes. Seriously, people take for granted services built into our society like police, fire, street repair, infrastructure, schools, social services, etc… but nobody wants to put into the system! Cash only is just an annoying indicator to me of that kind of thinking. Otherwise, it would be like the fueling stations. Have two prices, one for cash and the other for credit. Most places pass the cost down to the consumer, so it’s not like businesses have to eat the cost. Again I’m not dinging small mom and pop places that are barely surviving. I’m talking about this huge facility and other places… Just food for thought :-)

This review is for their facility on Knott Ave. I don’t live in an area that is serviced by CR&R, but their dump is the closest from my home in Long Beach.
Basically for $ 30 they will take a truck load of stuff. I’ve dumped concrete, yard waste and other non hazardous items here without any problems. You pull in, pay, dump your stuff and leave. Very easy process.
Cash only.

This company is horrible. I’ve had my house skipped twice now and no one on customer service has been willing to help me. I wish I could rate 0 starts.

Horrible!!! Ridiculous!!! Crooks!!! Their book keeping is not up to date, you talk to one employee and everything is paid then you get a call from the companies’ hit man and she states you owe $ 600.00 and that your bank did not pay the costs of the dumpsters. You go to you bank and there is no sign that they ever even tried to process the checks. Paying for one supposedly returned check after going to the bank and finding that the money was sitting there the whole time, I became very skeptical of the honesty of this company. Of course they want a returned check fee. What are they doing down there? Then they bring dumpsters if that is what you call them with broken wheels that fall off the minute you begin to move the dumpster over flat concrete. They toss things out of the dumpster and leave it in your driveway. I can’t say how unfortunate it is that the City of Orange decided to work with this company. Horrible! And there is no way out for the citizens it is either use them or drive your self to the dump every week. Can anyone say Monopoly??? Boo and Hiss!

So disappointed with CR&R the drivers are lazy won’t get out of the truck to pick up anything customer service sucks I wish we had waste management back. I only give it 1 star because there is no minus option

I guess they forgot they recycle cause my entire blocks recycling bin was not picked up yesterday 4÷10÷2015 in the city of Orange. I miss Waste Management. Cr&R sucks! And al but two of there drivers are straight up jerks. Terrible refuse company!

Terrible company with incompetents for employees. I would like to post pictures, but doesn’t seem to be an option.

I must agree with Kadys review! I had Waste management services when I lived in Irvine and never had any issues. We moved to Baker Ranch in Lake Forest and CR&R has won the bid for the entire city of Lake Forest. I experience some sort of issue every other month at least! Newest one — Friday 3÷6÷15 Trash driver skips our house COMPLETELY I watched him drive by contact CR&R Customer Service and Nicole assured me she would reach out to dispatch and have the driver pick our trash up while he is working on the remaining community. WATCHED HIM Drive by house again and still NO PICKUP. Saturday no one comes Sunday no one comes Monday call in spoke with another rep and she ASSURES me that trash would be picked up on Tuesday between 7 AM and 6 PM… Did this occur? Nope, I called into their customer service left an after hours message threatening to contact BBB and writing a letter to the city urging them to cancel there contract due to non receipt of services. I receive a call this morning at 8:42AM by LEO assuring me that a driver will be by today. I will update as to where this occurs or not.

Useless. We had a scheduled pick up set between 6am-​6pm to have a water heater and a 2 mattress removed.
At 3:00 p.m. a man came and picked up our water heater and said another man would come back to pick up the mattresses and here we are at 5:51 p.m. with our mattresses still here and the website said they closed at 5 p.m. Wonderful.

Unfortunately i have CR&C now that they bought Roberts Waste. I have had nothing but problems with them. They are a horrible company with LAZY drivers!
Drivers didn’t relay back to managers they didn’t receive our key from Roberts so they just stopped coming. i would call in and there customer service reps would lie to me and tell me a different story every week until they finally admitted they didn’t have a key. I pay for once a week pick up, i deserve once a week pick up no matter how much trash is in the dumpster, 1 piece or 50 pieces. Thats not how there drivers feel — to bad its not there contract or money going toward this service.
Since they didn’t pick up for 4 solid weeks you think they wouldn’t charge me WRONG! They offered half off for absolutely nothing! We got a newer NONE LOCKING dumpster in replace of our older LOCKING dumpster.
I was starting to feel like we were the only ones getting treated this way but i guess not…

When calling customer service is terrible. the driver took out my trash today and left a huge mess and all the trash is all over the street. They need new drivers and they are terrible. wish i had more options because this would not be the one i wouldpick.

used them for about 20 years. nothing but grief. they have one job– pick up garbage. then pick up the damn garbage. they have more rules than the traffic law of not picking up the garbage. I wished I had other options but I don’t

For $ 25 bucks (cash only) you can bring in your average size truck and dump almost whatever you want. Of course, no hazardous materials! Drive in, wait at your stop sign, pull up to the «scale», pay your $ 25 fee (or more if you have a big truck/​have a lot of heavy trash-​ive been here 20 times and have never paid over $ 25), drive to the 2^nd stop, give the guy one of your receipts, and wait for instructions. Drive into the 2^nd opening, reverse into the big pile of trash, get out, dump your stuff by yourself. There are lots of workers here, but they aren’t allowed to help you.
Please drive safely (5 – 15 mph) when you’re on their property; lots of guys walking around. I would turn on my headlights too. They ask for your zip code. Gotta be from the «area» not sure what that means. I’m 2 – 3 cities away. Don’t think its too important. Maybe theyre just polling where people are from.
I would bring a facemask/​clear goggles. Its VERY dusty in the dump site. I wouldn’t take my kids. Can’t be healthy ;)