Yellow Cab

⁵⁰⁄₅₀ Experience
PROS — (First ride only)
— The driver (#32, John) showed up a few minutes before my pickup time
— Reasonable rate
— Friendly driver
— Yellow cab taxi vehicle
CONS — (Second ride only)
— The driver arrived 15 minutes late (at my pickup location) which in turn made me late for work
— No apologies for being so late
— Asked the driver if I could get a break on the rate; he replied for me to call his dispatch
— Called dispatch and all they offered was a 10% discount … and no apologies!!!
— Black Lincoln Towne vehicle
SUMMARY —
My suggestion for you would be to seek another taxi service for your ride needs. I do not recommend this taxi service as they are not consistent in their services.

Terrible service. The first time I used this service, they were 5 or 10 minutes late. Bad but ok. Second time was today. The company called to say the cab was outside, but I was just stepping out and it wasn’t. It took about five minutes for them to get the cab driver to where I was, even though I had given an exact address. The driver charged me for those minutes (which I would have complained about, but unfortunately I only realized it later…), even though it was their mistake. Then he had no idea where the hospital I was going to was. Ok, I looked up the address and gave it to him. His GPS gave bizarre instructions that made the trip much longer than it should have been, and he kept telling me he had to pick up another passenger soon. What was I supposed to do? He pulled over at two different semirandom buildings twice and said they were the hospital. (They were clearly not.) I pulled out my GPS and directed him to the right place. He dropped me off at the very edge of the hospital campus, and I had to walk (in the rain!) maybe 0.3 mile or so to the main entrance. To top it off, he didn’t have any change, so I ended up paying more than I owed him. (In his defense, though, he did offer to round it down, and I regret not taking him up on that!) My ride there cost 23+tip; the ride back, with a driver who knew what he was doing, cost 11+tip.

I am writing to send high accolades to Yellow Cab. On January 24^th, my cat had to be rushed to the emergency room, and the dispatcher sent the cab, which arrived in 1 minute!
The cab driver, unfortunately I did not get his name, stayed with me at the emergency room until my parents arrived. He also ran an errand for me to pick up cigarettes and a lighter.
In times of distress, not only the cab company, but especially the driver, showed me the kindness and care that I needed in a time of distress.

I work for a well-​known hotel in Palo Alto, Ca. I call a lot of town cars and cabs for guests to and from the hotel. Working in hospitality has really opened my eyes on customer service. I used Yellow cab once and the gentleman who answered the phone had a rude tone with me, and to top it off, the cab that was supposed to be here around noon did not make it until about 1:30. Around 12:05 I had called and the dispatcher said the driver was on his way; at 12:20 I called again, and the driver was ‘stuck’. The cab driver apologized, and I explained that this was not professional, and the guest had taken another cab about an hour before.