Starbucks

Can you give negative stars?
I go here every single morning and order the same exact drink every time out of convenience only. They never get the order right and over half of the time my latte tastes like only milk with no espresso and filled half way with foam (I always purposefully ask for no foam).
After yet another horrible drink that I had to throw away this morning, I have finally decided that I will NEVER come here again and would much rather add an extra 20 minutes to my morning commute to go to a different Starbucks out of the way and stop throwing my money down the drain.

Nicky is the store manager here. She is all over the place. You have a problem I guarantee she is all over it. I love that lady!!!

I am completely fed up with this place. I’ve reached my breaking point with how lazy, smug, and unprofessional the employees are here. I’ve lost my patience with how frequently my orders are incorrect and how long I’m often waiting in line. Unfortunately this is the only drive-​thru in town and it’s a convenient option, however I will never return here. The store is often messy with sticky floors and the baristas seem lost and confused as to what their job is. My drinks are rarely made correctly and I’ve often found myself going to other stores in the area to have my drink re-​made.
On my most recent visit I placed a mobile order. It’s almost impossible to screw up a mobile order, but somehow my two grande americanos translated to 1 grande americano and a random grande cup of water. How hard is it for the barista to double check an order and make sure that the order matches what it is being handed over? It was only after I drove home and sat down to continue my work for the day that I realized I had a cup of water next to me. I know I didn’t hand over $ 7 for a cup of water. I had to drive all the way back to the drive — thru to get my drink made correctly where some of the employees found this absolutely hilarious.
The only thing I’ll miss about this place are the sweet and funny older men who play dominoes here. They always brought a smile to my face when the employees only left me annoyed and irritated.
If you can avoid this place– by all means do. It’s not worth your money, time or a headache.

This Starbucks is the joke of all others. It does NOT stand up to the other locations, and it should, given its location. The staff are rude. Drinks? God help you if you want your drink to be made the same way, every time. Or even the right way. God help you.
Good luck if you try to request they make it over. You might even swear you see one of them fiddling a little TOO much with your drink. They’re all immature, with the addition of a few miserable floaters who cling to a corner and depressingly and poorly make drinks or weakly take orders incorrectly, when they must. The inside is nice, but at times the counter (as with most Starbucks) is an ungodly mess.
If you can, stay away. The other Starbucks (like the Greenwich Ave location) blow this one away.

Every single time i come here… My drink never turns out the same. Matcha water is always over powering and the staff is rude. They make faces when i have i tell them it tastes weird. Only come here when its my only option. Starbucks on high ridge is ALOT better.

Great service and organization for handling large volumes of custom orders. The only issue is that the coffee itself is acidic and burned. But that’s all of Starbucks. If you drown it in enough milk or cream and some flavored syrup, you can’t tell, but if you want great espresso, there are better places.

This Starbucks is slower than most Starbucks stores. Even when there are few guests the wait is agonizingly long. This is especially a problem when you just want to grab a cup in rush hour.

3.5 stars, typical Starbucks. Nothing fancy or special about it. You order your drink and you get your drink :)

Pretty decent Starbucks overall. Fast internet and good service, but the music has been unbearably loud the last few days, to the point where I had to repeat or shout my order. Please turn it down… it’s a coffee shop, not a morning rave.

Extremely rude. Was standing at the register waiting to order two drinks, two baristas came up to the register and walked away without saying hello or how are you or simply telling us that they would be right with us. Once, Bebe, the barista came up to the register she didn’t say «hi» or asked me «may I take your order». She just waited silently for me to tell her what I wanted. I then paid, she didn’t say «thank you» or «have a nice day». She just turned to the next customer. Lady making the drinks was also very rude. Rolled her eyes when I asked her to put a shot of liquid sugar into my moms iced coffee. I also asked for a small cup of water for my 8 month old and she seemed irritated by that. Service is extremely poor which to me reflects how poor the management is. But the bathrooms are clean.

The morning rush hour traffic moves slower than other Starbucks I’ve been to. They have drive through as well which is convenient but might be the reason for slower than expected service. I just ordered my usual tall coffee. The same taste as in any other Starbucks. They have nice and comfy seating inside (long working table, armrest chairs and such). The building is in the middle of parking lot and it looks weird. It was cold day but they still set up table and chairs outside — not sure what’s the point?

I have always been a fan of this Starbucks location based on parking, decent amount of seating and overall cleanliness. That said, service used to be slower than average, making me often seek other alternatives when in the vicinity.
However, three visits during the last week @ «morning rush» have left me with renewed enthusiasm for this particular outlet – a friendly, very courteous morning staff seems to have stepped up the pace considerably, at least for «inside,» in person service – the drive through lines still look daunting at times.

Anecdote of what happened here on 2÷17÷15:
I pull up to the agonizingly long drive-​thru line. When I finally get up to the ordering box, the following conversation took place:
Starbucks Guy: «Welcome to Starbucks, what can I get started for you today?»
Me: «Could I have a venti iced Americano with cream, please?»
Starbucks Guy: «A venti iced Americano with cream cheese?»
Me: «No, not cream cheese. I asked for cream, please.»
Starbucks Guy: «OK, so you want a vent iced Americano with cream and a side of cream cheese?»
Me: «You’re an ASS-​HAT! I don’t want anything now. Goodbye!»
I then pulled out of the line and drove off. This marks my LAST visit to this location, where you must be an ASS-​HAT to be hired.
—-
OK, so this place has gotten really, really bad! I think being dumb as a bucket of rocks and not being able to understand English must be prerequisites for working here.
I pulled up to the drive thru and ordered: «Iced Venti Americano with Half & Half.»
Cashier: «A venti Americano with half & half and what else?»
Me: «It’s an ICED venti Americano with half & half.»
Cashier: «Oh, you want it with ice, and what else?»
Me: «Not WITH ICE, ICED, and NOTHING else!»
Cashier: OK.
I then make it up to the window, and the girl there starts to hand me a hot drink cup. I said, «that’s supposed to be iced.» She gives me the mal occhio, stares me down, tosses the cup in the trash and slams the window shut.
She comes back a few minutes later and hands me a BLACK Iced Venti Americano.
I say to her, «Can you please pour some of that out and add some half & half? I ordered an Iced Venti Americano with Half & Half.»
She doesn’t even answer me, she just slammed the window shut and disappeared again.
Finally she comes back to the window with what appears to be the correct beverage and says, «HERE!» and slams the window.
At this point, I have no idea what they’ve done to my drink in there, so I pull forward to the trash bin and toss it in there.
Yes, I threw $ 3.14 into the trash bin!
What a waste…
Everyone on duty this shift should be fired – time to clean house!

The only reason I go to this Starbucks on a DAILY basis is because of convenience. The drive through makes it worth it. The attitude and 30 minute waits, do not.

The location is useful so I go all the time. The service really depends on who’s working. Some of the workers are good but the other day was just horrendous .
I went in at about 8:15 on a Thursday. Busy time because everyone is going to work. You’d think they’d be prepared. The barista taking the orders is one of the slowest I’ve ever seen so there was a line almost out the door. There were three other people working. One making drinks, one doing the drive thru and one just running around doing a lot of nothing.
When I was waiting for my drink I was already annoyed when I got my drink it was overfilled with ice so of course it bursted and spilled. The barista told me she wouldn’t make me another one and I should «go back in line» the same line going out the door. To top it off no one came to clean up the spill on the floor though I tried to get their attention. They were «too busy» to clean a spill. Come on guys. Get it together

What a horrible place.
I love how the barista gave me an attitude when I asked her to make my drink correctly after I was made something I didn’t ask for. They are way too busy for the workers to handle anything. The young brunette barista needs to get a reality check, go back to school and get another job if you hate yours so much.

I only like this one because it has a drive through. It comes in handy when I’m running errands in the area and need to get in and out quickly.
Employees are usually pleasant. There are a couple of bad apples here and there but honestly, I’ve encountered that at many Starbucks.
Not a bad option in the area.

This is by far the least favorite of starbucks. Too bad too its in such a great location. The staff with not even being busy always leaves you waiting at the counter when i got in there. They are not friendly and seem bothered to be there. My husband and I stopped in last night at 6 pm for a Blonde Roast Coffee. Mind you it was hand written on there sign as one of the brews of the day. We ordered two, to be told. Oh we dont have any Blonde after 5 pm. I was like really on a saturday night? Why is that. Starbucks… we thought you were in business to sell Coffee, not desserts. Perhaps this location needs to be re-​Trained in curtosy by Martin the Manager in the Ridgeway shopping center store in stamford. Everyone in that store is so polite and willing to please. This Location, will never get our business again. We walked out the woman was nasty and did not care less about great customer service ! Ps came back months later that location was still bad. Ill stick to my stamford starbucks

Ok, the service isn’t the best (I brought my own to go cup, they STILL put my drink in a plastic cup and then poured it into my mug — WHAT A WASTE!)
But the location has multiple tables of various sizes, a few power outlets, and is relatively clean.
The weirdest part of my visit was the employee that was clearly being hazed/​punished — the cashier was making her get on her hands and knees to clean the base of each table, as well as the outside window sill… Come on, it’s Stamford, in the winter… the window SILL!!! I’m glad I don’t work for her…

This Starbucks has been getting mixed reviews, so clearly it depends on the day of the week. I happened to be in the area today so I figured I would give it a try with a friend. Well, Thursday isn’t a good day for these guys apparently!
Starbucks corporate, if your reading this, I can promise you, this place is not the corporate model you guys are going for.
There was nobody else in the store when I walked in and 2 cars in line for the drive up. One employee working the window, one barista on the bar and two employees assisting customers. The girl who helped me was quick, but difficult to understand due to constant smacking of her gum while talking to me. She wouldn’t let me finish a sentence and grew very frustrated when I had to correct her because she kept getting my order wrong when reading it back to me. I will admit, it’s hard to understand what I want if you talk over me.
In her defense, I did interrupt her ongoing conversation with the second employee behind the counter. This must have been a very important conversation because the entire time she helped me, I got eyes rolled at me and huffs and puffs. I can almost guarantee I was the joke of the hour when I walked out and they all had a good laugh at the «stuck up customer».
Oh, well. I can take my five bucks to any of the other Starbucks in Stamford or surrounding areas in the future. I rather like the one in Riverside right up the road at exit five. They know me by name and know my drink before I even make it to the counter. Always appreciative of my business.