Midas

I went in for an oil changed and of course they found several things wrong with the car that needed immediate fixing. Fine, I had them do the additional work because I’d rather be safe than sorry. The service was efficient and friendly, but as I was going through the paperwork, Eddie asked if I wanted to sign up for their membership rewards program. Turns out, he was signing me up for a credit card that I DID NOT WANT. At no point during our conversation did he say anything about a credit card, he just talked about getting points every time I came in, etc. Now maybe I should have pushed a little harder, but if a salesperson is trying to sign me up for a credit card, they typically use the words «credit card» in the conversation. This never happened. I just hope that the work they did on my car is more reliable than the sales people here.

When my wife’s check oil light came on the other day she called me in a panic. Luckily she found this midas that was close to her office. Even though they were about to close, they waited for her and got her all sorted out. This is above and beyond customer service. Thank you.

I have never written a Unilocal review before, but the service with this company is awful enough to prompt one; it is shoddy at best and dangerous at worst. Do not be fooled by relatively low prices and the guarantee of free brake pads for life. You are much better off – and safer – visiting one of the many stellar local mechanics in the Stamford area.
I began working with Midas at this location when I had major brake repair done on my car three years ago. In those three years (with only 30,000 miles put on my car driving between my home and the train station in that time) I have had to replace the brake pads and rotors no less than three times, with a fourth on the rear because the installation continued to cause noise and vibration for months after the original installation. Even when the rear pads and rotors were replaced due to poor installation, I was still charged for labor. More recently, one of the two calipers they installed seized and caused my brakes to fail on I-​95, nearly causing a dangerous accident. I had the damage reviewed by two separate mechanics who both confirmed the same caliper failure, and commented on the low quality of the part used. After calling Midas, and going through two management levels, they finally offered to repair caliper that failed with an identical one from the same manufacturer, but could not guarantee any discount over $ 200 on a $ 1,000+ repair (if they could provide any discount at all – which they only «might be able to do» by «putting pressure on» the SAME manufacturer that provided the caliper that failed, as they could not even promise to provide a different part or a range of different qualities). One of the gentlemen I spoke with actually suggested that it could not have been a caliper problem at all, despite multiple diagnoses and personal confirmation, as both calipers would have necessarily have had to fail at precisely the same time for anything they installed to be at fault (this is absurd). I was incredibly disappointed that the company failed to stand by their work for a regular customer or even offer to provide three miles of towing services to their location, despite the fact that what they installed failed dangerously in a far shorter period of time than normal. If you have brake work done here, expect to be back to visit frequently, to pay more than you expect each time, and to be kept waiting for long periods during each repair session. Your safety is more valuable than free brake pads; go elsewhere.