Enterprise Rent-A-Car

When I arrived, they didn’t have the class of car I reserved. Typical of Enterprise in my experience. Since I needed the car for 5 days and I was doing a lot of driving this was important to me. However, they were able to remedy the problem is just a few minutes. The staff was friendly and helpful. I would be happy to rent from them in the future if needed.

Having been a loyal enterprise customer for years, this location is terrible. When renting the car we had to wait a long time and then review the car in the dark in the rain with a flashlight while getting totally soaked (and missing a whole slew of scratches). Then while with the car we ended up having to replace the windshield wipers because we couldn’t see with the ones they had on there. Finally, when returning the car we pulled in and started unloading the car. About half way through someone asked that we move he car elsewhere. We said ‘give us a few min and just let us unload’ and quickly unpacked the car. As a result we know we left a headset (of $ 175 value) in the console. When we returned 15 min later, the car had been vacuumed and the headset was gone. We are 100% certain it was left in the car… But what can you do?! If only the headset had been on. We could have made it beep remotely. Next time i will spend the extra money and rent from a place where things aren’t stolen, I don’t have to get soaked if it happens to be raining, and where customer service is actually a known concept.

EDIT–
I was eventually refunded the difference, But it took many hours on the phone, a lot of frustration, and I had to get my bank involved. With all the time I spent trying to get my money back, I was left still feeling frustrated.
They’re polite if you go in, but get everything in writing and ask a lot of questions.
But since they did eventually refund, I gave them one more star.
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Was overcharged $ 111.91
When I rented online I got this quote:
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Pick Up Date: Friday, August 21, 2015 at 5:30 pm
Drop Off Date: Saturday, August 22, 2015 at 5:30 pm
Pick Up Location Address and Phone Number :
STAMFORD
745 EAST MAIN ST
STAMFORD, CT 6 902‑3806
Tel.: (203) 327‑6500
Pick Up Location Hours for the week of: August 17, 2015
Monday 7:30 am 6:00 pm
Tuesday 7:30 am 6:00 pm
Wednesday 7:30 am 6:00 pm
Thursday 7:30 am 6:00 pm
Friday 7:30 am 6:00 pm
Saturday 9:00 am 1:00 pm
Sunday 9:00 am 1:00 pm
Car and Rate Information:
Economy
Kia Rio or similar
69.98 USD (1 Day @ 69.98)
0.00 USD (Drop Charge)
6.74 USD (SALES TAX)
2.10 USD (MOTOR VEH. SURCHRG)
1.00 USD (TOURISM TAX)
Total Charges 79.82 USD
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Filling out the paperwork, this price, $ 79.82, was again read out loud to me. But when I got my statement back, I’d been charged $ 191.73. I called to ask why and they claimed it was because I returned the car after hours and had been charged until the time when an employee could pick up the key.
I explained that since both my online and my in person quote had always made it clear I’d be returning the car after hours, that was something that could and should have been made clear at any time before the signing.
To the man’s credit (I think he said his name was Dan), he was patient with me on the phone, but he would not help me or turn me over to a manager, who he said he spoke to while I was on hold, he just kept explaining the same reasoning over and over.
I chose this location, an hour and a half away by public transportation, because it was the closest one to me with after hours drop off. I could have rented here in Brooklyn, if they had been upfront about these extra charges.
At first I was impressed with their service, but I would not willingly go back after this shady dealing and lack of resolution.

UPDATE:
I’m sorry to report that the service at this location has gone far down since my prior 5-​star review. On my recent visit, everything had changed. First when I called for a pick-​up, the person who answered the phone, Wyz, said they would not pick me up because my location was in an adjacent town with an enterprise location. I explained that I was technically closer to her location, had been picked up from the same location many times, and that the travel time was much quicker due to the proximity to the highway. She actually put me on hold, looked up the locations on Google maps, and told me the other location was closer. I learned later that this was incorrect. The fast highway distance to my preferred location is .1 mile closer than the closest distance to the other location, which is a very slow trip through town. I could tell she wasn’t going to budge and I needed to pick up the car without wasting a bunch of time, so I enlisted the help of my 80-​year old aunt to drop me off. Once I arrived, the office was not busy — 3 workers, 3 customers. Somehow it still took them 20 minutes to get me in a car. Wyz then spent a lot of time trying to sell me insurance I didn’t want. I would have preferred that she explain the warning light on the dash that I didn’t notice until she had walked inside and I was ready to drive away. I figured it couldn’t be anything, since I just picked up the car, right? Back home I found the symbol in the book (another time waster) which said the tires needed to be inflated. Calling the office, they mentioned it’s probably a false warning light, but I should bring the car back in to be checked to be sure. Seriously??? Can’t you just CONFIRM that the tires had been tested before handing off the car, and give me some peace of mind?
On the day I was due to return the car, I ended up spending the day in the ER with my mother, so wasn’t able to drop off the car until after hours. I tried calling the next day to confirm there was no issue with the drop-​off but the office was closed (despite normally being open on that day). When I received my bill the following morning, I saw that they had overcharged me for both days and gas usage, requiring a follow-​up call after the fact to explain what had happened. Adjustments were made in a perfunctory way, not in the courteous way as they had been in the past, and certainly with no murmur of concern for the health of my mother.
What’s I’m looking for in a car rental is quality of vehicle, courteous service, efficiency in the transaction, and above all a minimum of hassle throughout the process. Perhaps using a car-​sharing service would be a better way to experience these features.
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I love renting at Enterprise, especially at this location. The car selection is always excellent and the customer service is top-​notch. I always get the impression that they really want to help me here, as opposed to other places where they just want to get me out the door. Beyond just filling the reservation, they offer helpful details on the different cars available and features to suit my needs; for instance, when I requested a smaller car due to my short height, explaining about the little lever that raises the seat, now available in most cars. No one else had ever bothered to explain this to me. The one time there was a billing mix-​up, the problem was quickly resolved and I received a personal follow-​up from the site manager. I have received the same great service on multiple visits with many different individuals, and the only way that happens is with excellent management and training. Highly recommended!

Very poor service. Gave me everything I didn’t want and didn’t pick up my car or drop when they knew I was in a pinch. They just try and take advantage to the fullest extent. Left me stranded and had to take the bus home after they said they’d drive me home. I will never use them again or recommend them. If you don’t like your job just quit. I recommend using Hertz instead.

Excellent customer service! Helped me out with selecting a great replacement vehicle, were accommodating and very friendly.

Had an incredible experience renting with Enterprise at this Stamford location. We were picked up from the train station and assisted by an extremely kind a professional woman, Wyz. The rate was very reasonable as well. Overall a great experience — highly recommend.

Fantastic return experience here on a one-​way rental. I was in and out of their office in under 3 minutes, and one of the agents drove me to a local destination with a smile.
Net, net: very positive, «can do» attitude at this location. Enterprise will no doubt remain my go-​to rental car franchise in the Stamford area.

I am constantly renting from Enterprise and find that they are incredibly helpful and a definite pleasure to work with. Whether it is Chis, Phil, Esteban or any of the other
people who make the place run, I can only say YOU ARE THE GREATEST!

I have read the previous reviews. I can only relate my own experience. In mid-​September in Stamford I wanted to rent a panel van. Neither Budget nor Avis would rent me a panel van unless I was a commercial customer. They both tried to rent me a ten or twelve foot moving truck but that is not what I needed nor wanted. I didn’t bother to call Hertz. I called the agent at the downtown Stamford Enterprise and told him I wanted a panel van and it was ‘no problem’. We got there at eight the next morning and got a very new Nissan panel van. This was exactly what we needed. The agent who did the ‘walk-​around’ and whom we signed the contract with went over everything carefully; we declined part of the insurance after she explained it to us and when we said we didn’t want it she moved on and didn’t try to force us to take it. We returned it the next morning. We dropped it off across the street and waited inside while a different agent went out to check it. The three agents we dealt with over the two days were all pleasant, helpful and quick — they didn’t waste any time.
I also have had an excellent experience in August at the Enterprise in Brattleboro, Vermont. We needed a car just for a day, I called the night before and we were all set. We got there shortly after eight and the car was ready, had about 5000 miles on it so it was really clean. We returned it later in the day without problem. The rental agent could not have been more helpful and the entire transaction went without a hitch.
So based on these two experiences I am going to go to Enterprise first in the future.

Rented a mini-​van for a week back in June. The staff is super nice and friendly but their corporate line is not so much. After having a mechanical issue (sliding door malfunction) we called the office as it was still open and thought since it was such a seemingly small thing that maybe they could fix it on the spot. (The loose door made the car un-​driveable.) The woman who answered advised us instead to call their ‘roadside assistance’ who made it very clear that everything would be taken care of and I need not worry. …and they seemed to follow through with that as we got a call saying it was picked up and the next day got a replacement car.
Fast forward a month and I get photos in the mail of body damage to the vehicle clearly caused by the tow truck driver not fastening down the loose door when towing it, along with a call telling me that the damage that was caused is MY responsibility!
If you do decide to rent from them DO NOT use their roadside assistance!!!

This place is the best. And Estaban is the best. Super helpful and they will give you a ride back to the train/​hotel

I got wise. instead of renting a car in Manhattan for like $ 350 I rented from here. They picked me up from the metro north station with no problem. We came to the office and I was on my way for $ 107 w/​tax as opposed to $ 298 for the same car NYC.
I know what you’re thinking, but how much did it cost you to go to Stamford and pick it up? From Grand Central-​$ 10.25! Still a serious savings. When I returned the car they brought me back to the Stamford Metro North station as well.
I must say the service here was excellent! Get wise and rent here if you need a car for NYC!

Arrived at Stamford train station and a representative from Enterprise picked us up from the train station and roe us to the rental car place. She was very nice and friendly. She also helped check us out. There was no wait, very day time getting in and out. The only thing was that the car on had ¹⁄₈ tank but she did offer to put gas in it for us if we wanted. Very affordable, I would definitely use the place again if we find ourselves in the area.

Bad and Dangerous — in fact it could have gone BOOM!
Super storm Sandy wrecked my wife’s car — the insurance company has a direct bill with Enterprise so I used the East Main Street location in Stamford to get the car. It all started very well — the agency sent someone to pick me up — it was a brand new car — with less than 50 miles on it. And the rental process was smooth. BUT…
When I first got in the car all of the windows were open and there was a faint smell of gasoline. I assumed that the kid who picked me up had spilled gas on himself while putting ³⁄₈ of a tank of gas in the car.
After I signed the rental agreement, I left and kept the windows open to air the car out and figured that it would only take a few hours.
About two hours later, I ran an errand and the smell was worse than when I left the Enterprise lot. When I opened the trunk I found a 1 gallon plastic gas can (about ¼ full) lying on its side and leaking gasoline all over the trunk. It is at times like this that I am glad that I do not smoke! Besides the fumes being dangerous to my health — they are highly flammable — it is gasoline after all!
Enterprise, unlike the other national companies, cannot help you after hours unless you are near an airport. It was 5 pm on Saturday night and the location on E Main Street closed right after I got my car and was to open again on Monday morning. I called the toll free number and was shuttled around for about 10 minutes then transferred to roadside assistance and promptly disconnected.
I figured that moving the trunk mat out of the car and leaving it outside to air it out overnight would take care of the smell. WRONG.
On Sunday afternoon I finally got a manager at Enterprise’s call center who told me that I could drive to Bradley Airport (about 70 miles away) to exchange the car.
Customer No Service 1 — Customer 0.
That being unacceptable to me, they said that they left a note on my file and the local agent should call me but… they may not and I should call them just to be sure. Customer No Service 2 — Customer 0.
Monday morning came and I had to call the local agent — the conversation quickly went to «the car was brand new and I was the first renter. How did that gas can get in there?» I told him that someone at his office left it there. Then he said that I should bring the car in and he will exchange it — I do not believe that their gross negligence should inconvenience me and told him that I expected them to deliver a new car to the house and they can pick the car and the gas can up. He finally agreed to send someone but could not do so until lunchtime or later —
Customer no service 3 — customer 0.
He also mentioned again that he did not know how the gas can had gotten in the trunk.
Customer No Service 4 — Customer 0.
In all of my conversations about this car and the gas can, not once did I hear, «we are sorry» Not for the inconvenience and not even for the fact that they put my life at risk.
The final point and insult was the $ 350 credit card hold they put on my account — hey, I understand that it is needed but they TOLD ME IT WOULD BE $ 250.00.
Final Score
Customer No Service 5 — Customer 0!!!

The staff is unprofessional and seriously lacks customer service. Very pushy with the car insurance (which we already have) and had a very «used car salesman» way about them, especially the manager. It took them longer than usual to get my car because they had to pick it up from the repair shop. They rented me a car that no gas and then broke down on the interstate while driving — the engine completely shut off, steering wheel locked, gas pedal lost resistance — very terrifying. Clearly the repair shop didn’t fix what was wrong. Called roadside assistance, was put on hold for 17 min so hung up and called 911 who came to my rescue. The police called a tow truck who towed the car to the closest Enterprise which was still open at this point, 35 min. away. When I arrived at the airport Enterprise the staff recorded my situation in an email (three emails to be exact) that were sent to the manager of the Stamford Enterprise, as well as that manager’s boss, and another employee at the Stamford Enterprise asking that someone call me ASAP the next morning (as it was now midnight). No one called or even responded to the email. On the fourth day of no response, I called the Stamford Enterprise and asked to speak to the manager who was there but couldn’t talk and needed to give me a call back. When I finally talked to the manager he was aggressive and had the most annoying «I’m sorry that you feel that way» tone, as opposed to a real, I am sorry this happened, sorry for our poor customer service, and sorry the car we rented you could have killed you. Not to mention the Stamford Enterprise is a complete pig sty, trash everywhere, and the bathroom is worse than a rundown Exxon.

I would not use them again. 35 Minutes from train arriving to getting in the car. Very unprofessional staff. I called and gave them my arrival time and was told a car would be there for me. After waiting in the rain for 15 minutes I called again. The driver apologized and said they sent someone to an autobody shop instead. How do you confuse the train with autobody. Then, it took them another 15 minutes after a 5 minute drive to the agency to clean a car and give it to me with ½ tank of gas.
Best to use Hertz directly across the street from the train station.

I’ve only had good experiences at this Enterprise location. The kids on the counter are courteous and engaged. I’ve rented cars from here three times and have been happy each time.
The service here is infinitely better than the horrible treatment I’ve received at the train station Avis. That place is run by people who truly hate customers.

Douche bag…, that’s how I would describe the folks running this place. First off, none of them have been out of college for more than a few seconds, and second, they push really, really hard on the insurance. We had made calls ahead to confirm the terms of our own coverage so found this particularly annoying, but felt worse for those who hadn’t and fell for the hard sell. We were upgraded to a car with a defect on the driver’s seat and before we left (on the Wed before Thanksgiving), the guy moaned about the afternoon ahead, for which they had 30 more reservations and no more cars! Way to go .!