CVS

Worst pharmacy ever. Always understaffed! Daytime and night. Terrible. Go somewhere else if you can!

Horrible! Ive had problems with the pharmacy staff on numerous occasions, but my experience here tonight really takes the cake… let me first say that on the pretty rare instances when I make it during the day/​early evening, I’ve had no issues aside from a lil wait, hence the extra star I’m giving this review. The pharmacists that are assigned to the night shift are downright RUDE. Tonight I called in to refill a prescription and ask if a specific medication was in stock. I was happy to hear it was and requested to pick the rx up within an hour from the time I called. After doing a few things around the house I made my way over, and at which point was over an hour and a half from the time I called. So husband and I went through the driveway to pick up… woman working acted like I had JUST called and said it was still being worked on (looked at us as if she was thinking, ‘how dare you expect it to be ready this quick.” There were few cars in the parking lot and at this point it’s a quarter to 1am. I knew she hadn’t even begun to fill it. Luckily it only took a couple minutes, despite the «promised» time being close to 30 minutes prior to the time I arrived. I then handed over the rx for the medication that I had asked about on the phone. Here is where I became really frustrated… last month I was given instructions from this CVS on what my doctor was required to write in order for me to get BRAND NAME medication. Less than a month later this woman is telling me she can’t fill it because she needs to «double check» that she can fill it this way. She’s the only pharmacist that seems to be on duty at this hour and is unsure about whether she can fill something or not?! Come on! This is a medication that I’m prescribed to take in the morning, before leaving the house… now because of her lack of understanding, I have to skip a day of my medication? The script was clearly marked with DAW, dispense as written. I have to say that I’ve had issues with this same pharmacist… not too long ago my husband and I were traveling and we needed to refill a few things a day or two early and on our end, and with our insurance, this has never been an issue. She absolutely insisted that this would not be possible. Thinking that maybe something had changed I even stated that I’d pay out of pocket if needed, but still, she insisted that she couldn’t fill my medication. After a solid ten minutes of going back and forth with her, my husband took the phone and demanded to speak with a manager. Within a minute of being transferred, he was off the phone and the refills were in the works. When my husband asked why I had been told that a medication couldn’t be filled, the manager said that the pharmacist had «gotten confused» and that she would be spoken to. Perhaps this is when she ended up on the grave yard shift?! I’ve been a loyal CVS customer for years and years… from Boston, to Florida, and now back here in Stamford. Over the past year I’ve noticed the pharmacy going downhill fast… and I’m not the only one! With every bad experience I’ve sworn to myself that I’d no longer go back, yet I have been for the sake of convenience. Yes, it’s 24 hours, but what’s the point when I show up later on at night and don’t leave with what I’ve come to get?! I think this really may be the last time I deal with the rude staff, and I think that along with me, I’ll be taking my family elsewhere.

Absolutely terrible and unprofessional! I went with my boyfriend this evening after being discharged from the walk in clinic for a chronic cough. We went to drop off his 3 prescriptions around 6pm and the girl told him his medications were already being processed at the cvs hope street location so we needed to go there to pick them up. My boyfriend insisted to them that the hope st location was closed but they said they would be open until 10pm. We drove to the hope st location and sure enough they were closed, now already annoyed we went back to the high ridge location and said hope st was closed like we said. Never once did the 2 girls speaking with us apologize for the inconvenience. They then became very rude telling my boyfriend he should have told hope st to cancel the order while we were there because now they cannot process it. How would he of known to do that? The pharmacist Christina then raised her voice and said we either pay full price out of pocket or the meds ($ 125) or return tomorrow. My boyfriend told them it was imperative he begin the meds tonight and Christina and Sandra basically had no sympathy for the situation and continued to be very rude. My boyfriend then agreed to pay for the meds and while we were waiting the pharmacist Christina was very rude to the next two customers who also had issues with their prescriptions. I’m aware CVS is notorious for employing incompetent people but this was just ridiculous.

This is the absolute worst pharmacy I have ever dealt with. I switched my prescription here when I moved because they are closer — either they have major technology issues or are just completely incompetent, but they completely screwed up my refill and have been speaking to me as if they couldn’t care less. Not the proper attitude to take when you are messing with someone’s health and well being. I would rather inconvenience myself and drive out of the way than remain a customer here — terrible service.

The best part about this CVS is that its 24 hours, including the pharmacy. Its the biggest store in Stamford and it still manages to have that new store smell when you walk in.
Customer service isn’t that great but I guess you can’t expect much at 6 in the morning.