Advance Limousine Service

I wouldn’t advise using Advance Limosuine Services, they are very unprofessional and will not admit to their mistakes. I had previously used them for transportation to and from JFK on long term trips and had no problems with them. However, on the last two trips I’ve had horrible experiences. For a return flight from LAX on 11÷29÷15, the driver wasn’t on time and was at the wrong terminal. I had to wait 45 mins at the airport because they did not actively monitor the arrival time of my flight and made it appear as my fault for the delay in my pick up. Secondly on 1÷3÷16 Vinny Comunale the owner of the company booked the wrong pick up day and wanted to still charge me for his mistake even though the return flight information I provided him was correct. Instead of scheduling pick up for ¼/​16 he scheduled it for 1÷3÷16. After trying to discuss the issue reasonably with Vinny he became very irate, disrespectful and started cussing at me when I told him I disagreed with the charges. He told me he already had my credit card and was going to charge me anyway and there was nothing I could do and that the mistake was my fault. He also threatened to cancel the rescheduled reservation I had booked for ¼ to try and make good, cussed me out and hung up the phone before I could respond. I’ve had to dispute with my American Express and have the merchant blocked from being able to charge my account. I canceled the ¼ reservation and sent Vinny an email that I was reporting him to the BBB and would NEVER do business with him again. Save yourself the headache and DO NOT ISE THEM! there are better car service companies in Fairfield county. Try Rudy’s or Flye Time.

New customer called to get a price on a car to and from the airport. Advance was less than $ 5 over the other company I called. I just thought I’d ask if they could match the lower price. The response «That is our price, why don’t you call the other company». Too bad I was willing to book to it anyway with Advanced until that comment. Oh well I only had 5 other trips planned for 2016. Terrible way to do business. A mere sorry we don’t match would have sufficed and I would have booked. Guess I’ll be calling the «other» company from now on.

My family recently used Advance Limo to go from our home in Milford to JFK for vacation. I have to say, that after years of driving myself to the airport, parking for a week, and driving home, I will NEVER take a trip without using a car service again. There are a lot of car services that are in CT, but I was incredibly impressed with this one. The driver was courteous and professional, and very helpful. We had a lot of luggage and he packed everything; took it from our kitchen to the car and we only had to put ourselves in the car. The car was really nice… my 5 year old LOVED the ‘fancy’ car (that’s what he called it!). My husband can attest that I never feel comfortable in a car; I’m a nervous passenger. But somewhere in White Plains, I actually fell asleep! I’m still shocked that I felt that comfortable; not even on trains have I felt that at ease. When I considered the cost of gas, plus parking, plus the hassle, I will always use a car service from now on when going to the airport. The difference was only about $ 40 when all was said and done. It’s SO worth it!