Stafford Hospital Center

Was admitted last year for 1 week. Nobody likes missing work or staying in hospital but is what it is. So with that been said I found the enire staff to be caring, very knowledgeable as well as informative as to what was going on with my health. Always clean. Can’t find any complaint.
Even though my bill was well over 44k they were very cooperative with working on a payment plan. This will be my go to hospital from now on.

Waited 4hours for a doc to give their opinion on stitches. Staff the ED! Recommend Stafford Urgent Care

Terrible patient care. Angry nurses and poor communication level woth any staff members. I would never set for in that hospital again.

The building is nice as it is new, you can tell that they’ve taken pride in maintaining it.
The staff is helpful and friendly, and the front receptionist walked me to the area that I needed to go for surgery preregistration. Once there, the staff was efficient in getting me seen for what I needed.
I have surgery on November 13^th, so we will see how that goes. Fingers crossed!

I’ve been in the ER waiting room for two hours after being recommended here by my urgent care. I’ve signed in, waited for additional paperwork, such as insurance. One woman did come and take my temperate, heart rate, and sent me back to the waiting area. I had to speak to the service desk about why I had been sitting for two hours, no one has asked about insurance, to see any I.D. It’s all been very unprofessional. And I’m here because I can’t breathe properly. If at all possible, I’d go down to Mary Washington in Fredericksburg, no one needs the risks of waiting for two hours to breathe properly.

Went to ER for possible blood clot. I wasn’t in a lot of pain and wasn’t in a rush but there was a lot of waiting. My triage nurse was very friendly. But there were at least 4 other people that came in before the doctor. 3 nurses and a scribe to be exact. All asking me the same questions. So after an hr of waiting the doc comes in. And let me be clear… I had no problem waiting an hr bc there were much sicker people there than me… but he took about 1 minute to get my history. And didn’t even listen to my heart or lungs and I’m there for a possible blood clot. My ultrasound was negative thankfully. But it would have been nice for him to come in and tell me. They sat me in the waiting room and had the same nurse who triage me give me my discharge instructions. This obviously prevents patients from asking a bunch more questions.

I can’t believe I’m in the same place that I’ve been before… very disappointed… my wife is here for chest pain and a level of 9 on scale of 1 to 10 for pain, and we’ve been waiting for about 2 hours… the ONLY positive thing I can say is that the EKG tech (Julie) and the phlebotomist (Elvira) were super nice and competent. The guy (don’t know his name) who brings people back to the ER rooms has the personality of an amoeba. The place was empty when we got here, but now full, but that’s the waiting room, the rooms in the back look empty. Will drive to Fredericksburg next time.

Must see Dr Johnson if you go to the ER. He has a great bedside manner and isn’t afraid to say, I don’t know. He spent a good amount of time and talked to both of us about what was going on. Seeing someone in the middle of the night when your loved one is sick is nerve racking enough but the staff here made it «pleasant» for lack of a better word :). Place was clean and well maintained. Also the area outside was clear and this is saying a lot when Stafford was having an ice storm. Great experience especially since I hate going to the emergency room.

This was my first visit to this hospital and will definitely be my last. I went to the emergency room because I thought I was having an heart attack. They quickly gave me a wheelchair, but then I had to show my ID and sign some paperwork. Then they wheeled me over to the waiting room and said someone will be right with you, luckily they didn’t take long. They brought me to a room and the nurse says get in the bed I said I couldn’t get out of the chair because at this time I’m completely freaked out. She says I’m going to have to because she can’t lift me, I’m only 134 pounds go get someone to help you nurse. Some more nurses come in but not helping me get my jacket or shirt off, at this point I think I’m in a third world hospital because this is how you treat someone having a heart attack. Someone finally tries to take off my watch for me, really? They finally get me hooked up to everything nobody says your going to be alright or try to comfort me. At this point I’m hyperventilating my arms and legs are tingling. The doctor is asking me questions I have to ask him if I’m alright, you can’t tell the patient who’s freaked out their going to be alright that their not having a heart attack. By this time they have to give me oxygen and something to calm me down. So I start telling them how this is the worst experience in a emergency room and they just tell me to calm down I’m only making myself worst. I was there for 4 hours because I had to wait for X-​rays and lab work. I had to ask for a cup of water a couple of crackers a pillow a blanket. I heard the nurses talking shit about me while I lie in my bed. I finally got to leave if I ever have another emergency I will drive to fredericksburg even if I’m having a heart attack, my leg gets cut off, or my head. That place is a disgrace and they should be ashamed of themselves. Thank God I didn’t have a heart and die and those are the last people I saw on this earth.

About 10 mos ago, my wife delivered our 3^rd child here. The staff was amazing then. Now I have been admitted with kidney stones and the staff of this hospital has definitely blown me away again. Wow! Great place!

I was at the ER yesterday with positive flu. I was misserable and in bad shape:(but receiving excellent service with compassion helps a lot. I am very thankful and really appreciate everyone that helped me yesterday. They all deserve to be acknowledged (sorry didnt get all the names :() I will definitely recommend this hospital ER. Also a huge shout out to my nurse «Aurora»…You are awesome!!! and thank you very much for all the help.

Our family has used the Emergency Room at Stafford Hospital Center on two occasions. We received excellent care, compassion, and diagnosis from nurses and doctors. We wouldn’t hesitate to return for future treatment.

The BEST hospital service I have ever had!!! The ER staff was fantastic, on point, fast but through. Each time I have been there (6 to 7 times), the wait has NEVER been long. I live in Woodbridge, VA and if I ever need to go to an ER, I head to Stafford hosiptal because I know I will get fantastic service and the wait is never long. I have heard some «rumors» about possibly closing the hospital. I hope that never happens. It would definitely be a disservice to the community and the area as a whole. I wish we had more hospitals like this one!

The ER is fantastic when it comes to patient care, expediency and comfort. I have been there at least five times, both for myself and for my children and husband. We have never had to wait more than thirty minutes in the waiting room and feel that patient care is a top priority at this location. However, I had the unfortunate luck of coming to the ER on advice of my doctor for chest pain and shortness of breath, and have to deal with a doctor who spent more time arguing than she did providing care. This review is about Dr. Rickenbaugh for the morning of March 7, 2012.
Dr. Rickenbaugh attempted to shut me down the minute I mentioned researching my complaint on the internet. She cut me off and told the technician who was transcribing my responses «Just put „patient did google research.“ Then she had the GALL to tell me I should not be doing medical research and let my doctor handle my medical problems. I looked her dead in the eye and said „That is the most ignorant thing I’ve ever heard.“ She began yelling at me and even said, „Medicine is a lot more than typing words into google“ while making a typing gesture and a face like an idiot. She said to me, „You need to get an actual diagnosis from a doctor and not try to diagnose yourself.“ I could NOT believe her. I had never said I was diagnosing myself, and had the woman bothered to listen to what I was saying, she would have understood that. She came in and heard two words, „internet research“ and immediately assumed she knew me and what I was about. I was mortified by how she was yelling at me and speaking to me like I was stupid. I sat up out of bed and began removing my monitors, and she said, „What you’re leaving now?“ I looked at her and said, „I don’t appreciate you yelling at me and furthermore, I DO have a diagnosis, and I was researching MY diagnosis, which led me to realize I should call my doctor if I have the symptoms I am here for.“ However, she cut me off and said, (still yelling) „I’m not yelling at you, you have anxiety and I’m trying to tell you that you are wrong.“ My husband jumped in at that point and said, „My wife is not anxious about anything, that’s not her personality.“ I said to the woman, „You need to stop yelling,“ and she said, „I’m not yelling, am I yelling?“ (to the tech transcribing). The tech looked HORRIFIED, she didn’t answer, so the doctor asked her again and she looked down and mumbled softly,“no.» And then the doctor said, «She’s honest.» I just shook my head and said «Honey, let’s go. We will find a doctor who listens.» So this crazy $$## runs outside in the hallway yelling, «CAN I HAVE A WITNESS?» and immediately a wonderful, kind nurse comes in the room and tells the doctor she needs to leave, because there was a code on the floor. The doctor looked confused then walked away, and the nurse asked us what was wrong. She listened patiently, nodded, and whispered, «She is very smart, but she can be very… hyper.» From then we were cared for by the nurse and a Physician’s Assistant. I had no issues with anyone else, the staff was wonderful. However, I hope Dr. Rickenbaugh will read this and realize something: Patients have every right to take charge of their health and to research their medical conditions as much as possible. There is no such thing as a doctor with omniscient capabilities, and they make mistakes. Having an educated patient is a good thing, not a bad thing. Further — when a doctor addresses a patient in the manner she did, it makes them not want to pursure medical care for fear they may be treated that way again. Her bedside manner was atrocious, and however smart she may be, her ignorance in the way of patient care was apparent to everyone in the room. Shame on her for being reactive and argumentative in a situation where her expertise could illuminate and help the problem.

I still remember their service being great BUT… today (six months after I visited for routine lab work) I got a mysterious bill. They forgot to bill my insurance and decided that I needed to pay $ 663 for a 10-​minute blood test. They said they just got a new operating system an are experiencing some glitches, but $ 663 is a bit of a glitch!
That being said, I’d still probably go back because they are superior to the other labs in the area. Hopefully this billing problem was a one-​time oversight.

I recently went to this hospital for the first time to go to the ER. Even though I was in a lot of pain I really was impressed with how quickly they got to me. I only sat in the waiting room for about 8 minutes. I only sat in my room maybe 5 min before the doctor came in after the nurse checked me in, which was good for an emergency room when its not life threatening. They got me right into xray and determined what the problem was, fixed it to the best of there abilities, gave me my discharge papers and i was out of there within 2 hours. The doctors and nurses were all very nice. The hospital was very clean and comfortable (for a hospital). I will defiantly go back if I need to go to the ER again.