Patient First

Extremely sick and on an extended east coast visit. Quick professional check in, timely examination by doctor (personable and professional) and your choice to pickup meds or call to your local pharmacy. Quick billing to my insurance with small co pay. This worked faster then my personal doctor.
EXTREMELY pleased !!!

Much easier and convenient than getting an appointment on Quantico or using the ER. I don’t believe in utilizing the ER for NON trauma related incidents. So, getting the OKAY from the gods of Tricare to come here for something like a UTI, ear ache or virus of sorts is always a blessing. In and out WITH prescriptions in less than an hour, every time!
I usually wait at least 45 mins just to get RX on base or at Dumfries Health Center.

I have been coming to Patients First for several years. I always get in fairly quickly and they have benn freindly and efficient. I would recommend them for regular primary care or just for sick visits, Both have worked for me and my family.

I’ve been here several times and usually had a positive experience however… For the second time in 2 days I’ve come to the clinic only to be left in the exam room for 40 minutes plus. This time was due to a reaction to medication — do they forget about you once they can’t see you??? 40 minutes and still waiting…

This place is very covenant and clean. Customer service is amazing. The techs, nurses and office assistant was very polite. When you sign in you’ll be called within 10 minutes or less. And they had the television set on my favorite channel HGTV… ha! *awesome* I didn’t give it a 5 star only because I’ve waited for about an hour for the doctor to tend to me. But overall service was satisfactory.

I love coming here! It is extremely convenient and just like going to the actual emergency room. The staff and doctors have been amazing every time I have gone in.
If you need to be seen right away but don’t want to wait at the ER or can’t get in with your regular Doctor then come here. They get you in and out very quickly. Blood/​lab work right there along with a pharmacy if prescriptions are needed.

It was almost as if I walked into the ER!
Very clean facility and like I mentioned, it’s almost as if you walked right into the ER of a hospital. When you first walk in, there are two monitors that you sign in, after a few minutes a nurse comes over and takes you into an office to register and collect your insurance information. Then another nurse takes you to the back, gets your stats and then you wait in one of their rooms for a doctor to stop by.
When I walked in, they could hear how congested my chest was so automatically they informed me that they would be taking an x-​ray of my chest. Their x-​ray room was also very clean and the nurse was super sweet with a great personality. After a few minutes, the Doctor came into the room and diagnosed me with a Sinus Infection, she wrote up my prescriptions and filled them on the spot and also provided a copy of my x-​ray on a cd for my primary care physician to view.
The only reason I’m giving them 4 stars instead of 5 is because the Doctor was a bit mean, she didn’t smile once, came in so mellow and really acted like she did NOT want to be there eat all, and sometimes when you walk into a doctors office all you want is some warmth from their smile and the assurance of «you’re going to be okay» I mean, I was feeling crappy already and her poor attitude made me feel even worse.
If I’m ever sick again and my doctor is NOT available, I will stop by here. I would just recommend everyone to go to their primary physician for a follow up. My doctor had to change up my medication because what they prescribed to me was very weak and would never help me get better.

I’ve always had a favorable experience here, and convinced my wife to get checked out as she has been experiencing extreme fatigue and malaise for over a week (I get mono like other people get colds and thought I had passed it on to her.) All was great as usual until we saw Dr. Phillips at 6:53 pm. Her BP, which is usually high, was down to 98 over 64 (red flag). She complained of fatigue, headache, diarrhea, cough, fever — he said it could be flu, cold, sinuses, but that unless it lasted 3 weeks, there was nothing they could do anyway. I asked about mono, but he said she wasn’t in the right age group (after having to ask her age). WTF? He said even if she had it, there was nothing to be done anyway, so…
Worst physician experience I’ve had anywhere, so shocked it happened here.

Last week I had an extremely severe allergic reaction to raw carrots (preservative free!) I had taken Benedryl at home but my throat was still closing up! I was getting scared because this had Never happened to me before!
Anyway, I drove to our nearby Patient First and banged on the receptionists glass window– since I could no longer speak! In fact I felt like I was slowly suffocating from the inside out! She immediately took me back and before I knew it, the PA-​C, Thu Ha Pham and her staff had used an epipen, liquid steroids and a nebulizer breathing treatment– all while monitoring my oxygen (low) and blood pressure (high)! They were AWESOME!
In all honesty, I was told that I should go in an ambulance to the hospital, but chose not to. So, they injected another epipen, observed me for a few hours, and when my husband came, let me go home (with prescriptions for more epipens, steroids, etc.) Because they acted quickly, I’m alive today! Thank you!, Thank you!, Thank you!, Thu Ha Pham & Patient First!

if I could give it no stars, I would.
1. they are in consistent
I just moved back here and for the first time took my littlest (5yrs old now) to get her wellness exam so I can put her in preschool. They did all of it half-​assed when it came to the vision. My little one being a bit shy and young didn’t know all those objects that are in the eye chart. Instead of going over their names first, she puts down that she needs to go see an optometrist because my littlest didn’t know what to say. The objects she knew, she stated what they were clearly with no issues.
My husband and my other daughter who is 6 yrs old came about a month and a half late due to school not being over where we were and work. When my husband took my older daughter, they told him they cannot do a wellness exam for any child under 7years… WHAT!!!
So he ended up looking for a pediatrician (he had more time than I do to look).
2. They don’t really try when it is closing time.
This is a bit funny because I got a splinter from the small crunch shrimp that is about the size of a nickel. My mom put it in my food and I wasn’t aware so I was a bit confused and accidentally got my tongue splintered by the pointy/​hard shrimp’s mouth thing that protrudes out like a needle.
When I got there, it was almost 10pm. Checked in then went in for a doctor to wait and look. They all were giggling which I tried laugh along except that when moved my tongue it hurt really bad. The doctor came barely tried and says in 2 seconds of looking that he can’t see anything and gave me a referral to see a regular doctor elsewhere.
I was a bit irritated that he didn’t look but being closing time they didn’t really care.
Then I was rushed out and they locked the door behind me. This all took maybe 5 minutes of waiting and another 2 minutes of waiting in the exam room and by the time we left it was just after 10.
They couldn’t wait to get us out.
Funny thing is though, my mom with really bad vision was able to find it but had trouble getting the tweezers to grip it.
Oh and they have NO customer service what so ever.
I called them and was told I cannot speak to their superior and was given their own email address, not even the supervisors and they didn’t respond to BOTH emails I sent regarding both situations. All they care is about the money… go figure.
Patients FIRST my @$$.

I had to take my daughter to the hospital a few hours after going here. I could care less about how it looks as long as it is clean and we get treated, however, I felt we were not taken seriously about our illness. I went for the 2^nd time for myself and after saying I had this illness before they tested me and it came out negative. But I know my body so I went to another dr and guess what it came out positive. .bleh.not happy, but I’m giving it 3 stars due to the awesome staff and the convenience of their hours. Oh! I also disliked how they don’t have actual rooms but curtains, I like privacy and I don’t want to hear the person next door get treated.

So, my initial experience was great! I brought my daughter here again for an allergic reaction, and felt as though the doctors blew it off as nothing serious. The next day, we were in the ER to solve the problem. The staff/​nurses are great — but a few of the doctors are not! The only one I liked was Dr. Ly (Lee), and it’s not guaranteed that you’ll see him. I will not be going back here.

I came here on Stafford’s «iciest day of the season,» as it was the only facility available on a snowy Sunday.
Needless to say there was no one waiting, so I was seen immediately by the medical receptionist. I had forgotten my insurance card and she was extremely helpful in making sure we were able to get the information I needed to be seen.
Despite her willingness to help me, I was a bit thrown off by the «feel» of the place. It didn’t seem like a medical care center, but rather a sized-​down hospital which put me on edge. The sign-​in procedure was definitely not welcoming and I felt like a «patient» rather than a person. Perhaps that’s what they meant by «Patient First.»
This feeling was amplified when I was directed into the treatment area, which shares a stark resemblance to an emergency room. Like the receptionist, the nurse was lovely, but I couldn’t shake the feeling that I was in a hospital. She directed me into a room which, of course, was exactly like an er room; there were no magazines, no kind-​hearted images with the word «Imagine» written across, and no personality whatsoever.
The doctor I saw was kind, but did not provide the confidence you’d expect from a doctor. The minor procedure he performed was for his first time, and his only assurance was «We’ll see how this goes!» Umm… Really?
Luckily all went well, and I can pleasantly say that the day later I felt worlds better than I had the last week.
If weather permits, I’ll definitely try out another urgent care facility in the area, but I wouldn’t hesitate to return to Patient First on a signature Stafford Snow Day.

The facility is built as a stand alone medical care center, similar to urgent care facility. The difference is they aren’t associated with the local hospitals and the doctors and PA’s rotate through several of the office locations. Patient First (PF) can also become your primary care doctors if you are not tied to a local physician or if your like me is takes weeks to get an appointment.
I have since moved to PF as my primary care provider, it great, they are open 365 days per year, early to late hours and no appointment required, just stop by. I swing by after work and have not had a wait over 10 minutes.
The staff is friendly, the doctors and PA very nice and caring.

No matter how horrible I feel, I always leave Patient First, in Stafford, feeling a bit better. From check in to discharge, everyone is friendly, supportive and attentive. I even changed my primary care physician to Patient First… their availability and accessibility is way easier than my last doctor’s office. The cleanliness of the office and patient rooms is remarkable.