Ntb-National Tire & Battery

I took my 2009 Ford Focus SEL in for a basic battery replacement. It was preventative as the battery was about to go out of date. I bought an Interstate premium battery with a six year warranty and had them install it. An hour later we picked it up. They were not busy. When I got the car back after $ 200 for battery, $ 50 of that installation. They had left the cable for the Mass Airflow sensor detached. It caused my check engine light to come on which has never happened. During installation, the technician forgot to reconnect it when replacing the battery. I call the manager to determine the source of the problem. He caught it and the technician caught some heat. I had the wife and kids with me so I played it cool, but we were very angry. They caused a problem for us that required us to turn around and go back into the store after we were told it was good to go. We will not go back to this location. The manager promised a free oil change, for the trouble. Not worth it. Do to use this shop.

The worst service I’ve experienced in my life, no exaggeration. I took it in for the first time because of a leak and they replaced my tire valve free of charge, sounds great right? They provided no receipt, so when my tire was wickedly out of balance due to their work, I took it back to them the next morning. They tried to claim all they did was change the valve, which I knew was a lie since I watched the worker put it on a balancing machine. They said they were going to charge me for balancing, which I had no problem with the balance until I took it in to them. The store manager Sebastian has no clue how to deal with customer complaints. Not only did he mock me, he would not let me speak to a district manager when I asked. He even threatened to call the police when I asked for a manager since he has no idea how to empathize or resolve customer complaints. I was not even cursing or yelling, just speaking sensibly. Thank god the other manager knew how to speak to people and listen. He did take care of both tires free of charge since they did make a mistake. Although no one actually apologized. I’m not sure how Sebastian landed a management position when I’ve received better customer service from newbies at fast food restaurants. This place is an absolute joke, save your hard earned money and go to a discount tire or your dealership. It’s definitely not worth the time and stress here.

This place fucking sucks ass !
Slow ass people and unprofessional
Employees.
I been waiting three hours for one tire change.
If I hadn’t have to purchase a tire from this location and had the tire my self it be done within 10 min .
This is ridiculous don’t we all have things to do !
Yet every time I look over to my vehicle their smokeing or outside the warehouse texting ! What the fuck?

Horrible Service to say the least! I went in to have my oil changed and a balance. I waited 3 hours!!! When they were done and I had already paid them, I noticed they didn’t even change the sticker on window and my dashboard didn’t show 100% oil life! I doubt they even performed the job accurately! I took my car back and they said they would have to drain it in order to see if the Oil had been changed. However, they were unwilling to do that and said it would take along time and just assumed it had been done and sent me on my way! Unacceptable and unprofessional! I will never return to this store ever again! They are short staffed and the service sucks! Warning: Don’t go here for service! They can’t even perform a simple oil change accurately!!!

They installed four new tires with an alignment and I took it home only to find that the wheels vibrate at 80mph. I went back the next day for a spin balance and they said it was fixed. They had made a test drive, without my permission. That night, I got it up on the highway again and the vibration was still there at 80mph. I took it to another tire dealer and had them spin balance all four wheels for $ 60 and problem went away. The dealer said three of the tires were out of balance and one was fine. To fix the problem I had to get it out of NTB because they either don’t have equipment or proper personnel to operate it. I also noticed how the salesman pushed me to a certain tire, not giving me many options. My guess is that the company pushed them to sell certain brands. I did get a decent tire but since I was in a hurry I didn’t get to really shop. NTB gave me free flat repair a year ago so I swore I would go back. But now I went back and had this problem that cost me three trips to the garage. There are different people there now, and some of them seem to be just walking around like zombies. So it has come to this: what used to be, for me, the best tire store, has become a gamble and not a sure thing.

Only went to this location because it was next to work & I’ll never go again. You literally can’t even understand half the guys that work here. I waited forever to get helped to start off with. Then the guy says 1 ½ hrs it’ll be done. Over 4 dang hours later these idiots are askin me about air pressure in my tire & what I want it at. What the hell, just leave them alone… they can’t speak & they can’t brain.

Great service from knowledgeable professionals! Have been coming here for years and will continue. Jalen, the associate, is well versed on service and has provided a great experience with NTB. Will repeat business!

Very polite workers. Got my oil changed. Advise, call ahead of time to see how long it would take.

I want to start this review out by saying, that if there was any possible way, that I could score this particular NTB a negative score, I would.
I came in at 1:30pm for 2 new rear tires and an alignment, they told me it was an hour wait, I didn’t have an issue with that. I left the car, came back at 5:30pm, because they close at 6pm to pick up my car, and not only was the car not ready, the front desk clerk told me, that I had to come back the next day for the alignment, never mind that I communicated to them, that I had a 700 mile trip, which is why I needed new tires. Inconsiderate, unprofessional, knowledge lacking (the mechanic that was supposed to perform my alignment, couldn’t understand what left rear tire meant, he had to ask «which one, the driver’s side one?).
Go to any other NTB, stay away from this location, you’ve been warned.
It is 6:43pm, and I’m still waiting for my car, at this point, I’m not even comfortable driving my vehicle, because I’m nervous about what they might have done or not done.

Very helpful. However, i was given a rebate form for 50 bucks… i sent it in for processing. It was returned to me saying i didnt qualify. Dont know what that was about. Very frustrating. The manager at my stafford location was friendly, courteous and i appreciate his hard work and honesty. Free coffee while you wait.

This was a nightmare, making an appointment online total waste of time. They had no idea who I was and had no appointment. Waited 2hrs for them to start a battery change. Asked why no one had even touched my car to listen to then complain about how hard changing the battery on my car was. Why make me wait two hours if its going to take all day to do it or if they don’t have time to do it. Left and came back on hr later still no one had started the job. Didn’t start the job until all most closing time. It took them 45 min to do it. They broke a trim peace and the fender well isn’t on straight. You would think a simple battery change would not take 4.5hrs. Had three guys tell me they were about to start the work and didn’t. I should have bought the battery at auto-​zone and installed it myself at least the fender well and body trim would be on right. They quoted my a reasonable price for the battery and a small fee for installation and set an appointment time to start the work so why wouldn’t I have them do it. I will never go back. Wasted an entire day in their too hot waiting room with a broken drink machine listening to them lie to me about when they plan on starting my batter change.

After 3 hours with an appointment battery still not changed. Excuse after excuse. Stated they are having a hard time getting to it. Are these people even mechanics? It’s a battery for Christ’s sake!!! I will NEVER come back here and warn all my friends to stay away as well!!!

I’m here at ntb now waiting for 2.5 hr and going for an oil freakin’ change with an appointment. You’d think having an appointment will save time. But no it does not do jack. Have alot of time to kill to write this review. I don’t know if this place know what they are doing. If want a a two hour+ nap, go here. Chairs are comfy, water fountain, vending machines, TV and free kcup coffee. THEY DONT DESERVE A STAR. But it requires me to give one. So there.

I’m always terrified and extremely anxious when it comes to having anything done to a vehicle. More than once I know I’ve over paid or been swindled out of my hard earned money.
Would this be one of those situations where I have to be an asshole just so I’m not taken advantage of?
In this instance, that didn’t happen. Thankfully. I got to work one morning and my tire pressure light was on. When I went to lunch the tire was low, but had enough air to get me down the street. I put some air in the tire, and could hear a hiss where it was coming out. There was a huge chunk of glass in my tire.
Luckily, NTB was *right* there. I waited for a few minutes while the one sales guy was helping someone else. (Probably more than a few, but I’m a patient man.)
He looked at the tire first, and thought he wouldn’t be able to patch it. Sure enough, no patch. I had to buy a new tire. Sigh.
Pricing always confuses me. At some tire places, they give you a price, and that’s what you pay. At NTB, they give you the price of the tire. Then they layer on fees for this, that, and the other. I’m sure you can waive some of fees, but if you do — who knows what’ll happen when you need a repair or patch.
The staff was helpful, and didn’t try to oversell me on tires — he actually started me out on their cheapest tire and then let me decide if I wanted to pay more. Usually that doesn’t happen.
Luckily, I didn’t have to wait at the shop — I was able to hitch a ride back to work, otherwise I would have been sitting for several hours while they worked.

Dropped car off at 9 am to get a nail removed from my tire. They said it would take 2 hours with the cars ahead of them I said that’s fine call my cell when finished. Called back around two they said they where just getting done with my car. Come back after work and the wheel is off my car in the garage and they said my tire needs to be replaced. I said no, throw the tire back on and give me back my car I’m not buying a tire here after you had my car for nearly 12 hours and no one contacted me. It took them some time to find my tire and put it back on. When they found the tire an employee removed the nail even though they weren’t going to repair it so it would go flat within a matter of minutes. I felt I was forced to buy a tire at this place. Horrible place will not be going back to any NTB ever again!

This place is unorganized and they do not know what they are doing. Beware… I sat in the waiting room with many return unhappy customers. One waited over 4 hours and was told she had to leave the car over night. Waste of time…

Called ahead and was told oil change and inspection would be done in 1 hour. After bringing my car in and sitting in the waiting room for 1 hour I was summoned out for the routine «lets show you what else is wrong with your car». Most repair shop chains do this to upsell parts and services — which is fine by be — the mechanics were accurate in their diagnosis and did not try and pressure unnecessary repairs on me.
I assumed since my car had been on the lift for a while that
the oil change and inspection were done. I waited for almost 45 more minutes before going out and asking what the status was. I was told my oil change had been done but I was still «in line» for an inspection — which would be another 45 minutes. I had already been there almost two hours.
Completely unacceptable — I have no problem with the upsell routine IF what I brought the car in for was actually completed. What it seemed like is that the mechanics prioritized poking around for upsell opportunities rather than completing the work that I brought it in for.
I walked out with just the oil change — having waited two hours not wanting to rely on their time estimates — which you can basically take to mean «an indefinite amount of time» for a simple state inspection.

Great service! I was stranded nearby with a dead battery. They sent Bryan to jump me & then got me set up with a new battery right away!

So my Car battery died after I had to drive all the way to Stafford (hour away from my house). So I UnilocalED what was around me. NTB came up. So i walked there in my heels about ½ mile from where my car was. As soon as I walked in I was asked how could they help me I explained my situation. Anthony my CSR drove me back to my car and replaced it for me. I tried to tip him but he said mam I didnt do it for the tip. Awe he made my Day. So Go see Anthony, he went above and beyond !! Thank-​you so much.

So after a horrible experience at the NTB on Highway 6 I wasn’t about to return to that one but I wasn’t quite ready to give up on NTB… I’m still wondering why I wasn’t ready, but after this experience I am.
I went there looking for a new battery for my wife’s car within a week of getting a new battery for my own (there must have been something in the air around that time). So I got there and they weren’t busy, in fact, I thought they might be closed. There was only a single vehicle in the parking area out front and when I went inside there was nobody there to greet me. I was ready to turn around and leave but waited almost five minutes before someone came out from the back. «I’ll be right with you» he directed at me as he walked past me and out of the door. «Right with me» started to turn in to a wait and that wait started to be counted in minutes without the customer service guy’s return. I walked to the door to see where he was and what was keeping him… there’s no sign of him and the truck that was parked out front when I arrived isn’t there anymore.
«Ok, I’m done with this, if the car with the dead battery will start I’m leaving».
As I’m stepping through the door to leave and see if the car will start an older guy in coveralls, who I assume is a mechanic, steps out from the back and nods a greeting to me.
«Are you being helped?» he asks.
«Not so much…» I say «A guy came through here and told me he’d be right with me but he’s gone. Can you help me?»
«No. Sorry. I don’t do customer service» he says
Apparently nobody here does.
As I turn back to the door, suddenly (in the manner of Emilio Lopez in Mr. Deeds) the customer service guy is back. He’s sorry to have kept me waiting but offers no explanation. The whole process from then works as expected: he takes the information they need and the keys from me and tells me how long it will take… 45 minutes. Really? There’s nobody else here. Well, ok, I guess.
I go to look at the waiting area, which is big but worn and not especially clean with a pot of cold coffee available sitting on a coffee machine that isn’t turned on. I stepped back to see if the customer service guy can rectify the cofffee situation but I fear I have underestimated his sneakiness and he was nowhere to be found so I instead chose to walk to the nearby Fountains shopping area to wait.
On my return everything seems to have been taken care of adequately but it just seems like NTB has a customer service issue throughout their stores and I don’t think I’ll be back to any location.