Campbell Michelle MD PC

DR Campbell has been my Pcm for a few years now and I have never been so comfortable and open with a provider. She has always listened and helped in every circumstance. I’ll never have anyone else as a PCM

Dr. Campbell seemed knowledgeable and wanted to get to the root of my daughter’s health problems.
I was WARNED that the entire staff is related so don’t complain, critique to any of the staff… noted!
My daughter was prescribed a new medication for her condition. She started having new symptoms. We weren’t sure if the symptoms were related to the medication or the medical condition so we reached out to Dr. Campbell after hours. Needless to say she was annoyed and said we needed to give the medication time to work. I am not a doctor and my daughter and I needed reassurance. Then a couple of weeks later my daughter came down with a virus of some sort, reached out to the doctor’s office again and was playing phone tag and ultimately told we could go to an urgent care or try and let it run its course. Then there was something else but I can’t remember. But that doesn’t even really matter. So one day, my daughter called the office to speak to the nurse and the nurse gave the phone to Dr. Campbell and she basically my daughter needed to learn coping skills for her illness and that she was no longer going to be her doctor! And that she and her staff didn’t have time for «frequent phone calls and follow up visits!
Yes, she was reported!

This doctor prescribed my wife medicine based on the side effect being weight loss when its primarily made for bi-​polar, seizure suffering people. Oh Great so now my wife is a quack! Great job Dr. Campbell. You’ll know more about this after I call your office and lay in to your staff!

Even with 3 negative reviews I wanted to make my own opinion… and I have.
I grew up in Stafford. Middle school & high school, 2 tours in the Army then returned to raise my family. I have been searching for a great doctor in Stafford for some time.
Dr Campbell was that GREAT doctor but her inability to manage her front office is the reason I’m not returning.
After my first visit I was convinced I had found THE Doctor for me. A great bed side manner, felt very comfortable taking with her. I trusted her after one visit!!! Her staff was very friendly in person…
I needed a medical necessity form filled out by Dr Campbell. This should be VERY simple for a front office. A level 101 request for a medical office.
I completed the form and called the office for their email address.
The person that answered the phone was VERY rude, unprofessional, unhelpful and very short on words.
I was informed that «they don’t do that». I asked, do what? No email. Ok. I asked how do I get you the form to the office. She stated I can bring it to the office or mail it. The office closes early each day and I don’t want to time off work to drop off a form since I car pool, so I was going to mail it. After hanging up I called back and asked can I fax the form? The lady stated «yes». After an awkward pause, I asked for the fax machine phone number. See, short on words…
After faxing I called back to ensure they received the fax. Same lady answered and stated «we don’t do that». I asked, do what? She stated, «Check the fax machine. It is not in this office. We will call you in 2 – 3 days if we have questions».
The same lady called the next day and told me that I needed to come into the office and fill out my form and tell Dr Campbell why I needed it.
I stated that I did fill out the form completely except for the area for the doctor and asked if I could talk to Dr Campbell? She stated «we don’t do that». I stated, I understand that she is busy and could she call me at her convenance. Again she stated, «we don’t do that»! I stated do what? She stated Dr Campbell does not call.
I could go in for another 30 mins stating how unhelpful and unfriendly the front office is and the mismanagement of the front office. It is terrible that Dr Campbell allows this person to talk to her customers in such an unprofessional and unhelpful way. The person that answers the phone desperately needs training on politeness and general curiousness.
I felt I was in the twilight zone…
I did call back ~2 weeks later hoping the same person would not pick up but received the same response that Dr Campbell does not call patients.
Needless to say I never heard from Dr Campbell which is a shame.
How could such a simple 101 level request turn into such and ugly outcome.
In person with the staff you will have a good outcome. If you try to interact with the staff and you are outside of their office it will unfortunately turn into an unprofessional, rude, unfriendly mess that will ruin your day if not week.
Unfortunately I have to warn you to avoid this office at all costs due to the person that answers the phone, the front office and that Dr Campbell does not provide the leadership to the staff.
I’ll continue my search for a new Doctor and hopefully with a front office staff that wants to help their customers.
BTW: The two dogs in the office, Marley and Oscar, are very nice and friendly!!!

After the first two visits, I was for sure that I found a doctor for me and my family. But soon I found out that my wife couldn’t be a patient because of a rule they have of dismissing non-​returning patients after a certain number years.
Four years ago, my wife (was then my girlfriend) switched jobs and her new insurance wasn’t in Dr. Cambell’s list of covered doctors. To her dismay, she couldn’t afford her but really, REALLY loved her.
Fast forward to today. I was in the market for a family practitioner for me, my wife and two babies. Dr. Campbell came highly recommended from my wife. Checked out her Unilocal reviews and completely disregarded the comments about the staff. I walked in, was greeted by a friendly staff and nurse. After the first visit, I walked out believing that I just experienced the best of the best in the field of medicine along with a friendly experience; something that is rarely found.
Came in for a follow-​up and like the first, had an exceptional experience. I asked Dr. Campbell if she could be the doctor for my family and she responded with a welcoming «Yes!» with no question.
My wife called to schedule an appointment a couple days later. She found out the non-​returning patient, despite being under a different name and being single at the time she first saw her, unfortunately applies to her. Ontop of that, she had a horrible on-​the-​phone experience with one of the «gentle-​spoken» staff. I get a phone call at work from my wife who is practically in tears. I called back immediately and it was night and day; almost as if I was speaking to a different person. The person on the other end of the phone had no regard; «rules are rules» she said. She didn’t allow me to speak to Dr. Campbell herself. Also, she asked to end the phone call without resolve.
Its unfortunate this has happened. It is very hard to find a doctor as nice and at the same time exudes the level of professionalism as Dr. Campbell. Its also disappointing that the lady I had spoken to had no problem letting me go despite the fact I was bringing my family in; completely opposite of the role of «Family Practitioner». Also contrary to what Dr. Campbell told me in person. But, according to the lady, «Dr. Campbell wasn’t aware of the status of my wife.»
Before this encounter, I imagined going to her with my family. I imagined her asking how my kids are, how my wife is and I saw my children growing up with her as their doctor. That’s the kind of doctor she is. But unfortunately, business is business.
The takeaway from this is that they are, in fact, a business. Dr. Campbell is the CEO of that business and she can make the rules however she sees fit. Her rule may make a good business model, but it does no good for somebody, like me, who’s trying to find a doctor for their new family. Doctors are supposed to help people, not turn them away.
Proceed with caution.

Having worked many years serving the public in various positions, I’ve learned a thing or two about the general public: a lot of them are astonishingly dimwitted. The people who have posted negative reviews for Dr. Campbell and her practice, in my opinion, clearly fall under that category. Furthermore, sadly, people with good experiences are less likely to post about it on a public review site.
It is true that you cannot please everyone, and you would exhaust yourself quickly if you tried. All you can do is be your best self, and anyone who doesn’t appreciate that, simply is not worth your time.
So here are my five stars for a knowledgeable, caring, fantastic doctor that I wouldn’t dream of leaving. She cares for my entire family and has changed our lives since we started seeing her. For most of her life, my mom suffered from various ailments that she never imagined would be diagnosed – much less treated. Her eyes have been opened to the sources of her health issues and is now actively following the recommendations of Dr. Campbell and is much more comfortably simply living her everyday life.
If you can’t keep track of your own schedule and the appointments you make for yourself or your family, the most ignorant thing you can do is take it out on the staff whose JOB it is to keep these things straight (Who do you think knows better??). And we are all human and we all DO make mistakes, and that’s just life. In the grand scheme of things, I think people get overly upset over rather insignificant issues. To the person who posted about having a 3:30 PM appointment on a Friday: What are you smoking?

Made an appointment for new patient for Friday at 3:30… Went there Friday and showed up early… brought my 6 week old who hates car seats and screamed the whole way there… Once I finally got there a note on the door said they were CLOSED!!! And the hours of operation clearly say Friday’s they are open till 2:00… I don’t know how Someone could have scheduled me for 3:30… I know that’s the time and day because I received a call 2 days before confirming it… beyond annoyed… Why didn’t anyone call me…

I am probably one of the most difficult and demanding people I know and I will NOT put up with any nonsense or inefficiencies from staff or doctors. I had heard about Dr. Campbell’s compassionate care and decided to give her a try. The office staff was direct, professional and thorough. Most of the questions that need to be answered on forms at other doctor’s offices were asked and answered on the phone, so the tsunami of forms were not waiting for me when I arrived at the office, just some simple straight forward stuff and then it was in to see the doctor.
Yes, the «staff» is largely family, but to me that is a HUGE plus. They are not just there processing forms and can’t wait for the day to end, rather they all care about the success of the care and of the practice. How refreshing! They even employ Marley, a very cute family dog to keep the office stress free. He is the official greeter, so remember to bring a treat!
My appointments with the doctor ALWAYS start on time (unless I am a bit late) and the nurse could not be more thorough, competent, caring and easy with a laugh. Once she is done, it is into the exam room with no delay. It is never long before Dr. Campbell arrives, ready to evaluate, assist and treat what ails you. She is smart, well trained, clearly well read on the newest innovations in medicine, and thorough, and I mean thorough. She is as good a healthcare provider and doctor as I have ever experienced.
I will say one thing about the entire practice. If you are kind to them, they will return your kindness tenfold. If you want some sterile office with hourly workers just going through the motions, this office is probably not for you. If you want the FAMILY put back into FAMILY medicine, call and make an appointment, but hurry, they are getting to be so popular, it won’t be long before they will not be taking new patients.
Could not be happier with all of them!

This was one of the most BIZARRE experiences I have ever had. First let me preface it by saying I saw Dr. Campbell at a NextCare where she simply rotates in and out every couple of weeks and liked her VERY much. She seems very, educated, poised, friendly, and zeroes in on problems right away. I was very impressed.
So recently, I decided I would like to see her at her private office. First, I read all the reviews on her, both on this site AND others. Believe me, they were NOT good. Oddly enough, except for one very ODD one about her, most of the complaints are about her staff, who apparently are her family. However, I liked her SO much, I was hoping that I might be that ONE individual who could slip past them.
I called to make an appointment at her office. A woman answered the phone, and the FIRST thing she demanded was «Do you have insurance?!» No «hello, how are you, nice day», etc. I said «yes». «Which one?», she asked. I said «CIGNA», a PPO (preferred provider organization). She said, «we don’t take that one!» I said, «But on your website, it says you do.» She kept insisting that she didn’t. Then she asked me if I worked. I said that I was on disability, but was retired from the federal government. So she wanted to know how I could (possibly) have insurance if I didn’t work! I said, I have federal government insurance for the rest of my life. She said, «is it Medicaid, or something like that?» Clearly, this woman doesn’t know anything about insurance. So then I told her I had «APWU» (American Postal Workers’ Union) insurance, a full coverage insurance, like Blue Cross/​Blue Shield. So then she asked, accusingly, «How can you have two insurances?!» I said «they’re both under the same umbrella. One is a PPO, and one is a full coverage insurance. With the PPO certain doctors choose to belong. With the other one all doctors can accept it.» Then she said, well we don’t take that one either!” By then, I was getting more than a little upset. This woman was rude, bellicose, and obstructive.” I kept insisting that she probably did take my insurance, but she insisted that none of my insurance was accepted by her office. A little yelling ensued (although I never said anything inappropriate), and she abruptly HUNG UP ON ME.
I rang them back and let the phone ring and ring (clearly they knew it was me, and wouldn’t answer). Finally, a different woman picked up in a calm voice, acting as if she had NO idea what was going on. So, I started over. I told her what happened and what the other woman said, and that she hung up on me. She accused me of calling their office NOT to make an appointment, but rather to cause trouble (like I have nothing better to do). It’s very hard describing the conversation because the 2^nd woman had the nasty habit of repeating herself over and over and again, even if you gave her a satisfactory answer the first time. Finally, I said, «are you aware of the doctor’s reviews online? The ones for her are good, but the ones for the office staff are terrible». She said, «yes, we know– — - AND THE DOCTOR KNOWS TOO!» So after that, I started to say, «you people (meaning office staff) — — - — «, and she started screaming «you people, you people, you people — - YOU ARE A RACIST!!» I was like «What!!!» (I truly did not know what she was talking about). After she said it about 8 times, I finally said, «I am probably the LEAST racist person you will ever meet!». Then she said, «Well, this IS Virginia!» So, she kept saying over and over, «then why did you say ‘you people’, you people’? I said, «I was referring to YOU, the office help!, and besides, how could you know I am a racist if I am on the phone?» She said, «well, you’ve seen the doctor, and SHE’S black.», to which I responded, «then why would I come to a black doctor if I am a racist?» She didn’t answer, but only continued to get louder, and more repetitive. Finally, I realized this was a futile attempt, and screamed «Bitch» and hung up. (It was wrong, but it takes a LOT to get me that mad).
You can guess what my recommendation is. Don’t go to this doctor. Don’t even call this doctor, unless you plan on being verbally abused. I should have paid attention to the reviews, but I was hoping to see this doctor. Clearly something is wrong with her if she allows her office staff to treat people this poorly. Does she not realize that these peop– — -«oops, I mean her office staff» are driving people away? I don’t care if she makes money, but I don’t think she should stay in business with her office insulting Virginia, people, calling them «racist», and saying other vicious, inciteful things. If you are reading this review, run for the hills and don’t look back. Maybe her eventual lack of patients will convince her that this is not the way to run a medical practice.
p. s. I sent her a certified letter, but she returned it with no response.