AMC Fountains 18

Ok, so I am down and very impressed about all the upgrades they did here. To the seats and the bar. But when they did all these upgrades with the theater, they should have upgraded their employees. They really walk around like the walking dead and have no get up when your getting your snacks. Customer Service should always be number one and this is where they have failed. The staff should take some classes on how to say, hi… how may I help you. thank you. I’m just saying…

I give the service a two for two reasons ! They literly didnt clean the room until 9 minutes until starting the movie.&second the bartender ignored my husband !

Location is very convenient. Restaurants and shopping stores are around. Easy to buy tickets and select seats. Also the chairs are awesome! Only complain is the lobby sometimes it is dirty on floor.

Manager: the floors and chairs in your facility are filthy. Please coach your staff to clean chairs thoroughly before and free movies start/​end. Also, please invest in industrial vacuum cleaners. This is unacceptable and embarrassing. You should represent our community better.

I know this theater has been renovated. However, it still seems a bit archaic to me. The seating is the only appealing attraction for me. The seats recline and you can select your seats. Therefore, when we decide to see a movie at the very last minute this is theater of choice.

Where do I start? Can I give 0 stars, it’s gross and no one cares! Where is the management? It started with me buying tickets online where we could choose our seating. Ha-​ha the joke is on us, we bought ticket for a seat that did not exist! This happened to several of us– luckily a 17 year old came in and tried to help :(. While leaving the theater the trash cans overflowing. And when I went to the restroom most of us couldn’t find any toilet paper. Please see pics!

After the recent renovation, I prefer this theater over many. They have kiosk for ticket printing, so no communication with customer service if you don’t want to. Most of them are kind and friendly. Assigned seating when paying for your ticket was one of the best things they could’ve EVER done. The theaters aren’t very big but the seats are excellent. I’m 6’4″ and when I recline in one of the larger theaters I’m comfortable and it almost feels like I’m watching a movie at home. They also have a decent bar. The bathroom could be much cleaner and smell fresher but other than that keep it up!

Haven’t been to this theater in a long time and was impressed with the remodel. There’s plenty of parking, it was easy to purchase tickets, you get to select seats in the theater, and they have big comfortable recliners.
I was disappointed that the theater was dirty in the lobby and in the theater I was in, and take attend worse the whole complex smelled like feet! I don’t expect to go back.

Love this amc
Is not like the usual amc theaters
The reclining paired seats make it extra special and its really cozy
Its a great theater
The audio system is good and it’s a great choice for a night outnor even a date

I am impressed! This theatre as you walk in use to smell like ASS, and the seats smelled like popcorn and urine! They’ve changed a lot. I’ve been going here since I was a child. Seats are comfy! I came here to see DeadPool, I purchased my tickets online and they let me reserve my seats. As I arrived I went in and the lady showed me I can scan my phone to print out the tickets, this is great bc I can skip the lines and talking to people.
Anyway, I walk into the theatre room and the seats are amazing! Electrical recliners and the arm rest goes up. It’s sooooooo comfy! The only thing I didn’t like was purchasing food, and getting drinks was so messy and gross in that area… You would think the manager would want to make some worker make sure that’s addressed and cleaned but nope, FILTHY.

I haven’t been here in a long time but man have they gotten a make over. I love the electric reclining chairs, it’s leather btw so the scent of old butter popcorn isn’t on they chair. (Iknow it’s just a thing I have with movie theater smell). It looks a lot nicer and cleaner I will definitely enjoy coming here more than the other amc. They also have assign seat when you purchase tickets which I feel is more organized than just digging for a seat in the dark.

« Unilocal 100 Challenge»
AMC has anyone from the home office ever visited this particular location. There’s always so much popcorn on the floor that you can fill up your own extra large bag from just the floor; there’s no need to buy it when it’s scattered all over the building. Tonight’s visit was horrible, we got there and the theater was dirty (I have a photo from the soda fountains in which you can zoom in and see that there is a hot dog stuffed underneath the soda fountain.)The employees are not keeping that theater clean. This is the reason why I will continue to be a patron happily giving up my money for dine-​in theaters that are clean with great sound like Studio Movie Grill, IPIC Theatres, and at the bottom of that list Star Cinema Grill. Kids were sitting in our seats when we got there, then later 2 more girls who obviously just waltzed on over from another movie sat next to us and had the Nerve to Sit AND Talk Through our Movie we Paid For!!! #DONE !!! I PASS FOREVER AMC .The Filth, The Clutter, The Lack of Order

Similar to the AMC in Arlington I went to.
— The seats are leather and recline all the way. (Be careful or you might fall asleep)
— I think they have one section for 2D movies and another section for 3D movies
— Soft drinks are self-​served and it looks like folks do free refills
— There is a bar
— They offer kiosk stations to buy tickets instead of waiting for a ticket clerk
— They offer reserved seating
— The overall look in the lobby is very appealing
— Sufficient parking
Great theater to watch movies! Highly recommend. Better than AMC Dunvale for sure.

AMC FOUNTAINS.
Parking — GREAT. There’s plenty.
Décor — GREAT. They just did a MAJOR renovation. The lobby has been upgraded with a full bar with seating. The theaters all have reserved seating with leather recliners.
Price — Usual theater prices.
Tip — Come to any showing before noon for $ 5 tickets.

AMC FOUNTAINS. — Remodel Is Great.
Parking — GREAT. There’s plenty.
Décor — GREAT. They just did a MAJOR renovation. The lobby has been upgraded with a full bar with seating. The theaters all have reserved seating with leather recliners.
Price — Usual theater prices.
Tip — Come to any showing before noon for $ 5 tickets.

When I came back into town from Austin I was super pumped to watch the new Deadpool movie but it was sold out opening night, so I bought matinée tickets for the next day.
Buying the tickets online was easy, but getting the tickets printed out was pretty bad. I tried 2 different kiosk stations and none of them read the barcode so we had to have one of the employees help me. I got my tickets and proceeded to the theater. I am just gonna list the pros and cons because if I try to note everything I remember it’s just going to be a big gibberish mess… so here goes.
Pros:
1. I like the self serving fountain drinks. No more «too much ice» and you pretty much get free refills if you want. Not sure what their policy is but the employees don’t seem to say anything so I assume they are free.
2. Comfortable seating.
3. Nice layout and spacing of seating in the theaters.
Cons:
1. Employees that look like they hate their jobs and the customers they have to wait on. I get it, the job is not easy and it’s monotonous but when almost all the employees come across as apathetic, cold and bored it just puts a damper on the whole movie going experience. A sincere smile and genuine interest in your customer’s delight goes a very long way and this place is in dire need of folks who care about their customers.
2. Messy — I know during high traffic times there’s going to be some mess but I’ve seen this place look like a tornado went through there. And the fountain drink area is always a mess. Lids everywhere, spilled sticky soda syrup, straws and napkins all over the place. Where is the pride in the presentation?
3. Dirty Movie Screens — This is my biggest complaint. Several times I have come here I’ve noticed the screens to have some sort of splash stains on them and it shows right on the screen, especially during the brighter shots. Completely takes me out of the movie and makes me wanna get some soap n water and a scaffold and wipe them down myself.
It’s a good location with great seating and has a few perks but there are far too many things going wrong here that keep it from being great. I’ve been to great AMC theaters, and bad ones. Same with all other competing theater chains and it all comes down to how tight a ship the management is running. If they can address 2 of the 3 cons they would have made huge progress.
My friends like this place a lot, but to me it was just ok. Needs more attention to detail to make the overall moviegoing experience a memorable one. I will revisit later this summer to see if anything has changed.

I was on this side of town and my honey decided we should catch a movie since there was a showing of a movie within an hour. I liked the pay stations and the ability to select your own seat. I found it difficult to find a seat to wait for our showing other than the bar area. We had a minor with us and felt that would be inappropriate. We stood around with everyone else and just waited until our showing. The movie room was comfortable and the reclining chairs were a treat. I wish the had more restroom facilities, but there was never a line to use the one main restroom in the lobby area.

I love coming here to watch movies, especially during the week. I have been both during the weekdays and the weekends and I would avoid coming here on a Saturday as it gets very crowded. The upside of this theater is that you can purchase tickets online and choose your seats so you don’t have to worry about showing up early to find seats. I love that these chairs recline and they have more than 1 cup holder for you to place your drinks in. No heads will block your view either no matter how short you are because the seats are spaced out well with plenty of leg room since the seats recline.
From my experience it has always been really empty on a Tuesday or Wednesday night. There have been times where only a couple of other people were in the theater with us when we came here on one of those nights. The staff were always very friendly to us too. Even though there is another theater closer to where we live, this one is our go-​to movie theater.

Love the chairs, you can sit or or you can practically lay down and watch your movie and there is good distance between you and the next row. I like the fact that you can reserve certain seats. The drink machines work also the icee machines. The staff seems to be nice, I have never ran into a rude employee. If your in Stafford check it out!

After you pay $ 6 for a soft drink, ice in any of the machines would be nice. The concession stand was disgusting. The employees had no leadership. The seats in the theater are reclining and comfortable so I’ll give them that. My movie was ruined because of someone snap chatting the whole thing in front of me and their friend smoking an e cig. Then several other customers loudly snoring. Security came in once and removed an elderly man but not the other people talking, on their phones, or smoking. I won’t be coming back.

Haven’t been here in 12 years but wanted to watch star wars. the place upgraded a lot over the years. The seats have been replaced with recliners so that was awesome and the concessions have been modernized… the prices are still outrageous. .popcorn and a Coke for 13 bucks .you gotta be rich like trump to afford to go to the movies these days…

They have huge, comfy leather seats which recline all the way. And this place is pretty empty all the time. Excellent.
$ 10 for a ticket, which is pretty normal, but it doesn’t have much in terms of food and refreshments compared to some of the newer theater-​restaurants that have been popping up lately. If you just want a quiet, comfy movie, however, this place will be heaven for you.

Oversized theater seats could potentially make me fall asleep during a movie :) But I love them! This theater has everything you need all in one spot.

The chairs are amazing. Choosing your seat before you even get to the theater is even more amazing.
The sound was just right and the whole experience was good.
I have to admit though. I will never understand why 50 cents of popcorn costs $ 12.

They really reinovated this place! I don’t remember the last time I’d been to this theater, but it was when the ticket check-​ins were located in the middle of the theater with not much else around. Now there is a longer ticket counter to the side, a bar, concessions, and a game area. The bathrooms were clean as well!
The only thing is that we brought my bf’s brother and wife who are both in the Navy, so we asked for a military discount. Apparently, they only offer those after 4pm. His brother just retorted «Well, I guess I’ll only defend the country after 4». Other than that, the seats were made out of a leather material and reclineable– soooo comfy! But, the 3D screen wasn’t as strong as when we saw another 3D movie at different theater. The glasses were cooler though– and more comfy.

Walking in, the most noticible thing was the mess on the counters where the straws, butter, etc., are and the mess on the floor around it. It looked pretty bad, and it was only slightly after noon (12:30ish). Someone did finally come over with a bucket and broom, but didn’t address the counters. Pretty average pricing on drinks and popcorn. Pretty average popcorn. The drinks you pour yourself with those 1000 flavor machines. Now… on to the screen.
We were in one of the smaller screens and for the size of the room, the screen was huge. The seats are comfortable, but when reclined, I couldn’t stretch out because of the railing in front of me. This is probably only a 6′ and taller problem. That said, I was overall extremely pleased with the seats.
By the time my movie was out (around 4) the bathroom was already pretty rough looking.

Came here to watch the new star wars movie and I was just blown away by the comfort of their seats! Fully powered leather reclining seats! As a big guy, I’ve always hated going to the movies because the seats usually weren’t made for big dudes like me, but this place is certainly the exception! You can literally fall asleep in these chairs if you’re not careful and I can’t believe I’ve been driving further to other theaters when this place was close to my house this whole time. This is now my go to theater from now on!

Their seats are amazing with the reclining leather chairs, love it… it would be nice if they could renovate the lobby with better concessions but hey it’s what’s inside the theaters that count the most, clean and comfy with a big screen

12÷11÷15 Edit: AMC has rectified the problem by the General Manager calling me personally, offering my money back or free tickets. So, I thank AMC for finally resolving the situation. I look forward to my tickets in the mail.
Outside of the circus that happened below, this theatre is now one of my favorites to go to. Nice new seats, fast automated tickets, decent concessions, those 1000 flavor Coke machines, and wonderful screens. I highly recommend.
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Old Review: This happened November 28^th @ 7:45pm
The theatre had an alarm with an automated message telling us to calmly head toward an exit. Once in the hallway, we had crew members waving their hands telling us it was a false alarm and to go back. The alarm strobe lights never stopped. The movie started and 3 minutes into the movie, we had an inexperienced crew member tell everyone «Uhhh…this is not a deadly situation, but we need everyone to evacuate the theatre now». He had no details and had to use his radio for every response he gave. The policewoman in the lobby told us not to stop moving and to exit the theatre.
We left our uneaten concessions in the seat (as we figured we’d be returning). We waited for 45 minutes in the parking lot, but was not allowed re-​entry as the police were still there. The crew member said we could drive to another AMC theatre for refunds, but that was simply unacceptable. I called AMC customer service multiple times for a refund. They keep saying it’s been escalated and they should be calling me back in a «couple days» concerning my refund. 3 times now. It’s been 2 weeks.
This is 2015, how is this even REMOTELY acceptable? I want my money back!!!
Maybe I’ll change my review if AMC gets their act together.

Yes, just as fellow Unilocalers have reported this place went to the plastic surgeon and received a much needed facelift! New and improved everything inside. And honestly it was much needed.
I was here last about 2 months ago to watch a late showing of that new Saana Lathan movie and it was relaxing to be in a nice clean comfy seat while enjoying the movie. Also the seats recline! So you can’t beat that. When you walk in to purchase tickets, you can pay with the cashier and pick your seat on the screen.
The food is usually good here but like expected, not cheap. So you might as well go across the street to pappadeaux’s or something to eat. If I choose to eat the food at the concession, I like to get the curly fries or popcorn while sipping on a large icey.

New & improved! I used to come here back during my high school days and boy did this place change. The restrooms are remodeled now and it’s always clean. My boyfriend and I love the recliner seats we always bring a blanket & pillows to get comfortable. Save us a drive to Palladium too! Why go to Edwards or any other AMC when you can just come here for better seating & free refills on your drinks and popcorn for the same price. Compare to Edwards’ there’s no such thing as a refill. Customer service is always on point even when I’m just ordering my tickets on the screens they have, someone is always checking up on me. I wish this theater had more to it though. Very simple not too much going on. Quick drive from here to my house when I don’t feel like driving to Palladium.
Cons: No arcade, overpriced bar drinks, no ice cream/​marble slab.

Came here tonight with my sisters to watch The Good Dinosaur. Upon walking in, you will have the kiosk to your left to buy your tickets. Glad it wasn’t outside like most AMCs because it was cold and rainy. The kiosk were simple and easy to use. No brainer there.
Visit the bathroom before the movie, and I was surprised to find it decent than I imagined but they could at least stock up on toilet paper for some of the stalls.
The best part is probably going to be the new renovated movie seats. The seat I was assigned to was a bit dirty but I just brush off the crumbs (or popcorn) and it was good. You can adjust your seat with a push of a button on the side and you have a leg rest (yes finally). The seats were comfortable and the movie played just fine with no interruptions.
Most likely be back to enjoy a new movie and the comfy seats.

I love the new look and recent renovation! They’ve changed their seats to adjustable leather recliner seats. The seats are so comfortable. I think I can fall asleep on it.
The fountain drinks section have those machines that allow you to choose from over 50 soda options! There is also a bar area for the adults!
I really like the self ordering ticket kiosks. The screens are big and easy to navigate through. For the old folks, they usually have 1 – 3 people nearby to help you with the order.
The restrooms are 90% clean the majority of the time which is amazing because the theatre has so many people coming in and out.
If you go to the movies as often as I do, then I recommend getting the AMC stub membership. I believe it costs only $ 9 but it comes with a lot of benefits. You get $ 10 credit to use for every $ 100 spent. Additionally, you get free upgrades for popcorn and fountain drinks. What does this mean? If you order a small then you get a free upgrade to a medium! What a great deal! I always get my money worth each year. Oh and the convenience fee that comes with an online ticket order is waived.

I’m a Studio Movie Grill girl so this was my very first visit to any AMC. I took the kids to see Hotel Transylvania 2 on Halloween day. The parking wasn’t bad. We brought blankets, as we always doing when going to a movie theatre, but we didn’t need them. It wasn’t cool enough. The seats are amazing! They have recliner seats so we all just laid back. My youngest fell asleep and honestly, it was difficult for me not to. I was worried the kids wouldn’t be able to see because we sat on the back row (only seats available), but it wasn’t an issue. This would be an issue at SMG because the kids aren’t tall enough. Overall great experience, but I think for a family outing I will stick with SMG for there food specials, but for date night or an after lunch movie with the kids, this is nice.

The last time I was here was before the updates. Back then it was not a movie theater I preferred to go to even though I live very close by. Since the updates I’m not sure what they did but the service has improved also. I was surprised by the friendly service of the people who worked here. It was a nice change and of course the recliner seats are amazing! This is the movie theater I will be going to from now on.

What a great renovation. everything in this theatre is upgraded for comfort and ease
of service. So wonderful to sit in comfortable leather reclining chair and elevated foot rest to boot. great experience!

Reserved seats, reclining chairs and the new and improved AMC experience. Fountains is my new favorite AMC Theater in the Houston area. The lobby and concessions typical of your AMC theater. It’s a little smaller than other theaters in the area, but they seem to have everything the other AMC’s have: Coca-​Cola Freestyle touch soda fountains, popcorn butter dispensers, and lots of overpriced carb coma-​inducing snacks. The only bathrooms are out in the lobby, which can be somewhat inconvenient.
Unlike most AMC theaters, if you by your tickets online or via smartphone, you still have to stop by the box office to get your tickets. That’s right, no bypassing the ticket counter and going directly to the usher. Hopefully they fix this soon. Thankfully I’ve never been here when there was a long line.
The movie experience is pretty good. The seats are comfortable, the recline angle still allows you to view the screen without neck strain, and they still have stadium seating. I watch a lot of movies in theater, at least 3 or 4 a month. I hope AMC brings this theater experience to their other local theaters. Until then, I’ll be making the trek to Stafford a bit more to come to this theater.

If you ever feel like paying $ 12.50 to take an amazing nap, come to AMC Fountains 18. They have the most comfortable reclining chairs I’ve ever had the privilege of relaxing on, let alone at a theater.
The fast and easy ticket buying process allowed us to pick the seats best for us, with as little human interaction as possible. It’s a win win for the introverted movie fanatic.
This AMC is equipped with the new Coca-​Cola Freestyle machines, paid for and maintained by the outrageous prices at their snackbar.
Located in the far corner of the Fountain Lake Mall, there’s plenty of parking, along with plenty to do before and after your featured film (all major films played here, not a $ 1 theater).
Because of the chairs, this is our favorite theater. Literally, just because of the chairs. If it wasn’t for those, we’d be at the Palladium.

Going to see a good movie is probably one of my favorite things to do, besides Unilocaling of course. Seeing one at the theater is even a better treat. I would say, that I’ve been to almost all of the theaters in Houston trying to find my favorite one. That experience made me a movie theater snob, which brings me to AMC 18.
The last time I was at this theater was June 2011. I remembered it vividly, because all I kept saying during the movie was, «oh my goodness this place needs a renovation, it smells like cheesy feet, and I hope nothing crawls on me.» After I left, I vowed never to go back.
Well I went back today, and I’m so happy to say their renovation is almost complete! It’s beautiful and modern. They made the entrance less cluttered and organized, added a bar, a better concession stand, and electronic ticketing. They also added reserved seating, which I love. The seating here is special, very special. They decided to install leather reclining seats in all theaters.
I hope they don’t raise the prices too much, so I’ll still be able to take advantage of the $ 6 matinée, in hopes that I will make this my go to theater.
Final update to come, once the renovation is complete.

This place has been REINVIGORATED!
Parking will not never be an issue in my opinion because of both lots.
Personally, I feel the upgrades made are past due. This theater now has automated tellers, a bar, am upgraded snacking dispensary, and most important in my opinion, leather reclining chairs!!!
In my mind this was a theater you brought a date to because everywhere else was packed and this place is low key, but I think recent renovations might change that.
I actually think their food and snack prices are reasonable. How many times can you say that about a movie theater?
I had a pretzel which ran about $ 4 and some change with a cheese cup added for. 50¢. A small drink was about $ 5 but the size of the cup was that of a large cup at Mickey D’s.
My experience that evening was enjoyable. There was a small hiccup with the temperature in the hallways and theater, but I’m sure they took care of that issue.
I recommend this theater to everyone, now. Before I didn’t understand why ppl from my neighborhood would travel all the way to Dunvale’s theater or even First Colony’s theater when this one was closer and convenient. Once they catch sight of the upgrades and improvements, I feel this will be frequented more often.