Trek Bicycle Store

Excellent service. I stop by Today to have my tri bike tune up and purchase other accessories and Anne was super helpful. She went above and beyond to respond to all of my questions. I feel it is important to take the time to post a good feedback when is deserved and in this case it is.

My wife purchased a set of Bontrager wheels as a gift. She was quoted a total shipping price of $ 50-​$ 80.
Two days later she received a phone call stating that the revised shipping costs were $ 80 per wheel for a total cost of $ 160.
When she picked up the wheels, she was informed that the shipping cost was actually $ 430. Anne said they would split the cost with her. My wife ended up paying $ 175 for shipping.
Since that’s not half, I suspect that Anne was simply dishonest and passed the entire cost of shipping to us despite the vast difference between the quote and actual cost.
After some debate, Anne agreed to make up for it by mounting the wheels. Since I was able to do that, she agreed instead to an hour of labor in order to diagnose a front end rattle in a Speed Concept.
Her mechanic diagnosed the cause of the rattle from within the frame. But since he couldn’t get the factory base bar bolts loose, he would have to drill them out and quoted me a $ 580 replacement cost if the bar was damaged along with labor cost for a total quote of $ 780.
I didn’t agree to the work and picked up the bike. I was able to remove the bolts and I suspect that the mechanic never even tried.
I took the bike to Trek of Clearwater. They correctly diagnosed the rattle as the brake levers and resolved it for FREE.
BUYER BEWARE OF TREK ST. PETERSBURG

So I didn’t actually buy a bike from Trek bikes but I did go in there to test ride a bike and get some information on different styles of bikes. The owner Anne, was a great help in explaining all the different types of bikes available in my price range. Although I decided to go with a different bike from elsewhere, I wanted to leave a good review. Thanks Anne for your help!

I recently bought a new road bike (Domane 4.5) from this store and Rick was extremely helpful and, best of all, not pushy. I looked a few months ago and asked when the next sale was and he suggested to wait until Aug because I would get a better deal. Anne called me when the sale started and when I went in Rick helped me with the bike, to include fitting and set-​up, and clipless pedals, which I was not very knowledgeable about. He was very informative and never condescending. The end result is that I have a bike which, so far, I love. It is very smooth over rough roads and very responsive. This is my second bike I bought from them and they will be first place I will look when it comes time to replace again.

Anne, Cameron, Markus and Jason are so great. The mechanics are top notch. I got fitted for a bike seat today and I was extremely happy. Plus I can return the seat within 120 days if I find it to be a bad fit. awesome service. Cameron can put on a bottom bracket so well and he is an excellent mechanic. He is a joy to talk to and Cameron really knows about bikes.

Great service and nice people (as you usually find in bike shops). We took one of our bikes in to get a flat repaired and they fixed it up in no time for reasonable price. Then took my ancient Peugeot in for a tune-​up and they did a great job. The bike looks and rides great.

I had a most unfortunate experience with this store which cost me a lot of money! I wanted to test ride a particular model that they didn’t have available, so they kindly offered to order it for me, presumably so I could try it out. But they didn’t TELL me their policy then. I had to purchase it because they ordered it. It was over$ 1000! (Later they said their policy was in tiny print on the bottom of my receipt). The bike was totally unsuitable for my needs and they refused to refund my money! They would only issue a store’s credit. I found a suitable bike and had a surplus of $ 400 credit! I felt I was held hostage to their unreasonable policy. Getting as much money out of you seems to be their bottom line! I found the owner to be recalcitrant!
I must say their employees are very helpful and kind. I bought my trek there because it was within walking distance but I wish I had gone to another dealer.
My husband also bought a bike from them to help use up the dang credit. We ended up spending more than $ 2000! I ended up buying a headlamp that cost $ 105 and she wouldn’t even discount it $ 5 after spending a small fortune there! Really!!! Wish I had gone to Clearwater trek.

So incredibly impressed with this Trek store! As a beginner cyclist buying a bike can seem super overwhelming. I went to numerous bike shops in the area, and the people who work here (Anne in particular) were immensely helpful, genuine, and went out of their way for me. Highly recommend!

My wife and I bought two bicycles from this shop. We have been extremely happy with the bikes and appreciated the service we received. Jase was our salesperson and made sure to take a lot of time to hear our needs and find the right bikes. We ended up with a couple of Electra Townies. When we first stopped by we made sure and explained that we were only looking and had just started our exploration into biking. Despite that, Jase still worked with us and gave us tons of information before we went on our way. He also told us that they price match as well. After further shopping we did find the bikes slightly cheaper, but due to our great experience there we still bought from Jase, of course he did price match as promised. They also offer free tuneup for the first 6 months, which will give us time to break in the bikes and see exactly what accessories we will need. I have only one small bit of advice for the store, please stock Electra accessories. Jase told us that these bikes have been extremely popular due to their comfort and customization options, yet the store had hardly any options for the bikes. We would love to return to buy accessories, but will most like have to purchase somewhere else that stocks them. Maybe when we return for our tuneups there will be more accessories, hopefully. Of course they will order anything you need through a catalog, but I prefer to see it in person and decide, besides if I was going to do that, I would just order online myself. Again that is my only nit picking I can say about the experience, we are extremely happy with the customer service, the product, and the the kind staff! Thanks!

I highly recommend this bike shop! From the minute you walk through the door it screams «professional». This place is immaculate, well run, and truly wants their customers to be happy with their purchase. I am very happy with my bike and the service I have received.

Four and a Half Stars!
I received a call from Anne, one of the store’s owners, who wanted to make sure we were enjoying our bikes in light of my last Unilocal review.

I was so happily surprised that she personally took the time to call and to remedy the situation. I will reiterate that we love our bikes — could not be happier with them, but that originally felt frustrated with some aspects of the customer service. Not because they weren’t nice; everyone who works there is extremely nice and is very knowledgeable about their products. I am really impressed by their commitment to making sure that the customer is pleased. And there were some things that were left out of my original post:
They offer complimentary service on all bikes purchased at the store every 30 days (though I’m not sure how long that lasts). When we picked up our bikes after their first tune-​ups, we were helped by the other store owner who adjusted our seats and showed us the way that the bike is supposed to ride — what a difference! We had no idea that they could be so comfortable! He also showed us the correct way to mount and dismount the bikes without falling over — big ups to that.
Thank you, Trek Bike Store, for quickly and professionally dealing with customer complaints, and for offering an overall great product and experience.

Love this store and the staff. Everyone was really nice and hooked me up with a great new bike and made sure I had everything I need to be all set to go out and ride and have a safe fun time!

Cool store, great service. They will do minor fixes while you wait! I wish they had a little more in the way of Gadgets, Like a cell phone holder for my handlebars or look pedals. But all in all its a great shop and they are open Sundays too!

It was such a pleasure working with Jase at Trek! He was incredibly knowledgeable and spent a lot of time with us ensuring that we found the right bikes. Not pushy at all! Great experience.

Snow Bird from MI. Decided to buy a new bike for my wife’s B Day. I was enough impressed with the cordial atmosphere that I went home and searched for a way to give the business a 5 star rating. You don’t feel that feeling with just every business you walk into. Had to share

Great event today! The St. Pete Bike ‘n’ Eat was hosted by the Trek Bicycle Store of St. Petersburg. Four great local restaurants, a peaceful and beautiful bike tour of northeast St. Pete including the downtown waterfront and The Pier. Pizza, beer, and live music back at the store. Thank you Trek Store! Anne and Rick are good people!

The Trek Store of St. Pete has a very similar feel and look of the other Trek store located within Tampa and Clearwater (that’s a good thing btw). Anne’s the boss and is in charge of a competent and friendly cadre of bike techs. Both of my visits have been for a superficial application of air and lube and I’ve been greeted with zero delay and smiles both times.
Their product selection and stock seem to be «full spectrum» — I’ve seen Madone’s lined up with beach cruisers and everything between in the Trek arsenal. If you’re in the area for a bike or service, drop by and make yourself known. Chances are they’ll not only greet you with a sincere smile, but work hard to get you on your way in no time.