PetSmart

I never want to go this petsmart again. The employee of the fish department and the casher are Low quality. They don’t know how to respect customer. The store Should training them become better employees. The petsmart of Largo mall is much better than this one.

Pitty the poor rescue animals (usually cats) on display there.
Have you seen the conditions ?
Tiny cages. Dirty. The cats look sick. Staff does not seem to care.

DO NOT TAKE YOUR PET HERE TO BE GROOMED!!! I’ve always had a pleasant experience at PetSmart, so I thought i’d give the grooming salon a try. However, upon arriving at the grooming salon I was informed that the groomer could not cut my shih tzu the way she has always been cut (a basic puppy cut or teddy bear look). Once I returned to pick her up, the nightmare continued. She had a horrible haircut where her beard was almost completely cut off, she had two cuts on her body, her nails were jagged and appeared to be cut too low, and she was visibly shaking. I was also charged for dematting her chest even though that area had obviously just been cut shorter than the rest of her body. Our shih tzu’s ears had to be combed out at home because they were still tangled and a piece of hair protruding from the side of her face had to be trimmed as well. Please spend the extra couple of dollars and take your pet elsewhere!

Wow, for being such a big company, I am surprised they don’t teach the clueless kids that work there the basics of engaging a customer. Sarcasm and attitude is already bad, but it’s worse when its coming from someone almost half your age.

They get 5 stars from me. The staff is outstanding. Lots of great products at good prices. The groomers are gentle and caring.

This is NOT about Petsmart in General! Have always been to this Petsmart, with no problems, even reviewed Kathleen the trainer Very Highly! This is about Andi, a Groomer! Was very disappointed when arrived & she did the 1 thing, we Always ask groomers, not do, «Dont cut hair on ears, just slightly trim!» Every where we go People rave about his cuteness & mostly the ears! Even Worst the cut is uneven & chopped up! Manager was Great, even refunded part of money! However, I’m Even more upset, about what she said (over&over)about our dog, «that he wasn’t very good with the grooming, but good with bathing! «Funny never heard this in 5 years & runs from Any Water! Excuse maybe, now I see how awful the cut really is! Blame someone who can’t talk! Now I’m Angry! Not about the Money it’s about trust & ruining going back there!

Petsmart is not my favorite-​I prefer Pet Supermarket, but this location is close to where I work.
Located in the Walmart shopping center, their selection seems to be lacking and they seem to never have enough associates working.
Not bad if you need down thing quickly but don’t expect top notch service.

If you’re looking for a decent groomer, look elsewhere! Silly me, I thought that because I took Jazzmin, my standard poodle to our local Petsmart in Phoenix and they always did a great job, that taking her to this location once we moved was a no-​brainer. Unfortunately, Jazzmin suffered for my foolishness, it’s going to take a lot of bribing with True Chews and steak to get her to forgive me.
Her cut is beautiful, they did do a great job with the handwork, and I know poodle cuts are a lot of hard work; but this evening, I noticed her worrying at her belly and licking incessantly. When I look at her belly, I found that they damn near shaved one of her nipples off! Poor girl has it scabbed all around, and when I called and asked to speak with the manager, the guy named Matt that came to the phone was less than helpful.
Matt has zero empathy and compassion, and basically said I could bring her in to their vet, «but they’re currently closed for the night», and this only happens «a handful of times a year»
Bottom line, I’d rather take Jazzmin to a groomer who may give her a wonky hair cut if it means her nipples will remain in tact and she won’t be hurt or caused to bleed. Shame on you Petsmart.

This particular store seems to be hit or miss for me. We try to feed our dogs grain-​free food, and it is hard for us to buy the same brand twice here for some reason. One of our pugs is a Senior, and finding a grain free Senior formula shouldn’t be so difficult. When we finally did, it wasn’t there the next time… and the next time… and the next. Staff isn’t very helpful — but I do enjoy the vendors who usually give out coupons. Speaking of coupons, they accept competitor’s coupons, so bring em on in!

Close to home and they always have what I need in stock! I am disappointed that they increased the price of wet food with Petperks card from .99 to 1.10 :(

I love going to Petsmart! In comparison to two other known stores around my area, Petco and Pet Supplies «Plus», Petsmart has almost everything a pet owner needs at a decent price. There is a wide variety of both pets, pet food, and pet toys — and while some of the treats and toys may be pricey, the durability of the products make them worthwhile. If, however, you’re a little short on cash, Walmart is right around the corner! Convenient, no?
Customer service teeters between rude and kind. Some of the cashiers here are really friendly and are real animal lovers; other employees, especially those that work on the floor, seem like they want nothing to do with customers, and can be extremely biased towards certain dog breeds.
For example, my girlfriend and I were in line with her pitbull, and two ladies were ahead of us with their pitbull puppy. Upon interaction, the two pits had an argument which was quickly ended because the puppy displayed submission (and really, just wanted to play) with my girlfriend’s pitbull. If anyone knew anything about dog arguments, one would see that nothing bad was going to come out of it despite the growling. But one female customer told the ladies to remove their puppy, and an old woman associate told my girlfriend to separate her pitbull from theirs (which, by the way, had been standing his ground). The ladies argued with the female customer but walked off, and the customer’s husband told them to shut up. Just half an hour before, a black lab was snarling, growling, and barking consistently at a family while no one did nothing (the owner kept claiming her dog had never done this before, but we all know that’s a bunch of crap). In other words, if our dogs weren’t pitbulls, no one would have said anything. In fact, most might just laugh it off especially if they were tiny dogs.
But I digress.
The reason why this Petsmart receives a 4-​star instead of a measly 2-​star for dog-​discriminating service is because of their association with Banfield. This veterinary clinic isn’t as expensive and is nationwide as long as there’s a Petsmart, which is excellent for traveling! The staff at Banfield are friendly and so far no problems have occurred during dog or cat checkups. This is a service that neither Petco nor Pet Supplies «Plus» has to offer, so this store is more convenient.

Not a bad store, but could be nicer. I go here a lot for fish tank supplies as I have a 30g aquarium. They have a great selection of fish supplies as well as dog supplies. The staff are very knowledgable (at least with fish, though I would say I know more) but overall this isn’t a bad option to buying items, just make sure you have a petperks card to save money!

I asks if the manager would take a
Coupon with a past date, not that I thought they would but it doesn’t hurt to ask, and the manage came over and said «nope not taking it» where’s your
Customer service? I was very polite. Not rude and I’m giving you my money. Really?!

I asked an employee a question about where to find a particular product and he was very curt with his reply. Also the prices for dog items seem high. I wouldn’t come here again.

Always a solid choice when shopping for pet supplies. Fish owners will no doubt appreciate that certain high dollar and quality items are stocked (SeaChem, API, Fluval, etc)…these seem to be the items that are not found at other pet stores… thankfully they have them here.
Employees actually talk to you here and say hi…
Many people frown upon the large pet stores and stick to smaller places, but in my experience, Petsmart has what I need in one place.