Napleton’s Mid Rivers Kia

I purchased my vehicle this year in February. I purchased a 2012 Kia Sorento from their sister lot next door. After several different service visits, today was my final visit due to very poor service. Kia advertises to cover your vehicle up to 100,000 miles new or used. My vehicle was purchased at 50,000 miles and is currently only at 56,000 miles. And that excluding the warranty I purchased at the time of the purchase. Recently in the past days I noticed hesitation when starting my car and today after 4 attempts to start my vehicle it finally started. I immediately took it up to Kia service and dealt briefly with 2 service reps who were completely clueless. Strike 1: The female rep told me I would have to find someone to pick me up while they look at it, giving a possible turn time of at least 24 hours of them holding my vehicle. They are very inconsiderate when it comes to providing a courtesy car like any other DECENT dealership would offer. Strike 2: the male service rep went to start my SUV and of course it started. He returns and says he couldn’t find the problem after only starting it. I was then told I would be charged $ 89 to put on the diagnostic machine. I was so offended and fed up I immediately removed myself and my vehicle from the service area to avoid a verbal confrontation. I will NEVER return for service again, I will go out of my way to a better Kia service center for any future service requests. DO NOT WASTE YOUR TIME ESPECIALLY IF YOU’RE BLACK! This area (St. Peters) is known to discriminate due to race, My husband and I experience this on a daily basis. Sad.

Purchased out first Kia on Saturday! The team was awesome in making our purchase smooth! We spent time and effort visiting and test driving several car before we made our purchase of an Optima… out experience was good and give the team there a high five for servicing our purchase!

We went to this dealership because my brother-​in-​law and sister LOVE their Kias. They have bought several of them when the dealership was owned by Zeiser. In fact, they were buying another one when we bought ours — a brand-​spanking-​new Optima.
The car drove well and we were happy. However when we took it in for the first oil change, the kid at Jiffy Lube said he couldn’t work on it, we were WAY low on oil so there was a problem with our car. We took it to the dealer, they worked on it and we were asked to bring it back in 1000 miles. We did so…4 different times all at inconvenience to us. Finally, they have taken it and are replacing the engine part (something to do with the pistons — replacing the small block???). Here’s to hoping they figure out the problem.
Buyer beware. They are more than friendly when selling you a car but when it comes to fixing a problem, not so much. While I wouldn’t go so far as to say that I wouldn’t buy another Kia (I think our issues may be just a fluke), I probably wouldn’t buy another one from them.