Petco

Even though Petco as a company is morally iffy, this location and sales associates are fantastic. I’ve been going here since getting my dog 2 years ago. They all know him by name, remember things I’ve talked to them about when I purchase products, and are getting to know my new dog too. We also get my dogs’ nails trimmed here and I have no idea what the previous review was talking about. They do it right in front of you… you can see the nail clippings hit the floor.

I don’t like this Petco. I think its one of the originals because I remember it 20 years ago when I lived in Minneapolis right across the bridge. It practically is in Minneapolis FYI… Its WAY at the end of Ford Parkway! I don’t like the location but I don’t like anything on Ford Parkway so I don’t know why I even bothered coming here. The few times I have stopped in (three according to my Unilocal check in count), they seem to be out of what I need. I don’t know if its just bad luck or what.. I ended up going to a different Petco to use a coupon but if I didn’t get the Perks, I would probably never go to any Petco. I prefer small, local, pet stores much better.

FUCK this place. They have been charging me 10 – 13 $ every two weeks to cut my dogs nails. One day, a week after I had brought her in I noticed she was licking her paw excessively. I brought her to the vet because her paw seemed irritated. After the vet looked at her paws, she asked when I last had her nails trimmed and I told her the exact date, which was a week before. The vet then told me there was no way that was true, her nails had not been trimmed for at least a month. Bottom line, they were charging me but not actually trimming her nails. Do not use their grooming service unless you want to get ripped off.

I have to agree with the last person that spoke about Joe the «Aquatic Expert». I do have to add that he is an expert with many other things at that store. I recently got a puppy and knew nothing about the food. (thinking something that I’ve seen on TV that isn’t too expensive) Joe came over and assisted me showing me different brands of food, how to read Ingredients on the back, what things to look for etc. Also was I told that just because a food is cheaper doesn’t mean your actually saving money. The amounts of food you give your dog is different with different brands. Most people probably know all of this stuff but I didn’t. It was so helpful to have Joe around to show me what is best for my dog and teach me a thing or two… or three about what I am actually buying.
The other day I was in there and looking at toys for my dog. Joe came over right away to assist. I can’t even begin to describe how great he is with the customers there.
I’m hoping they treat you good over there Joe, it will be a sad day for the company if you ever go any where else. You are a great asset to their team. You should know this

This review is based off of the staff at this location. I’ve been in here & called many times and I always get consistent, helpful people. It would take a pretty bad experience to nullify all the good experiences I’ve had at this specific location.

I really love this Petco location and store. It is on the edge of the highland park area and I have always been able to run in there later in the evening and snap up everything my little fur-​monsters need. The store has always been organized and clean and the staff were friendly and helpful. They will sometimes have pet food samples and events to get your animals photographed with Santa or the Easter Bunny. The prices are competitive. They are not in a plaza they are all by themselves so getting in and out is quick.

My husband had a doctor appt. on Cleveland, then I remembered we had to get cat litter. Instead of waiting around for him this killed a good amount of time on something I couldn’t put off another day. Staff is super friendly. I asked where it was and she walked me right to it. She explained how you can bring in the bucket for refills, so I got 30#. I thought I’d get food, and got 2 name brand bags at a nice low price. I saved more by signing up for a card. I was able to pull the car around and someone loaded everything in. They made it feel like one of those days where everything just goes right.

I’ve been shopping here for years. Started with fish, moved to hermit crab, leopard gecko, dog and as of last month-​a hedgehog. Yes a hedgehog. Not purchased here, but for the supplies yes.
First of all I have to say Jade is the most knowledgeable person working at this store. She knows everything from how to pick a male vs. female fish to what your hedgehog needs. I always look for her when I need something.
This location has a great selection of all things pet-​my newest perk is they’ve just started getting medium sized crickets. I know– but trust me, when your gecko needs them; he needs them.

I’d rather shop at neighborhood stores, but this place was on the way home.
It was okay, but pretty dirty and lacking in customer service.

Though this is a chain store, I do really like this Petco. It is always clean and well maintained. It is generally well stocked. The staff is very freindly. And they have good operating hours that make it easy to pop by.
I especially want to give a shout out to the manager… I don’t know her name, but she is always super accomodating. She once let us have two smaller bags of food for an equal cost when the store was out of stock of the large 40 lb bag we usually buy. She is always helping with training, restocking shelves, helping customers, etc. If all managers were as attentive and positive, retail would be a much better industry to work in!
Also, sign up for Petco PALS. Of all the loyalty clubs I belong to, I feel this one offers me more regular coupons and incentives than most.

I’ve had good experiences at this store, and would usually praise them for those shopping outings. Unfortunately I had to walk away from the store yesterday, realizing I’ll never be returning again. This after giving this particular location regular business for at least 7 years now.
With my pets, I basically need a certain type of pet food — of which I attempted to order the item online this past week, since the folks working there would be dealing with Black Friday/​Holiday craziness anyways.
Sadly the item wasn’t available online, and I did need the pet food at least in a week (at the latest). So I headed out into the shopping fray to get the food in person. Sadly the item wasn’t on the shelf, and it took approx. 5 people (with only one them seeming like she was trying her best to handle the situation) 30 minutes later I was told it wasn’t going to happen.
The supervisor for the floor then refused to help match the food per pound (which they do with other pet food when items are out). And offered to order the item, but was unsure if the food would even arrive.
Being my pets would prob. like to eat, and this is the particular diet they are on, that’s not what I needed to hear. I promptly called another pet food store — while IN Petco and was taken care of over the phone
In general, I try my best to not drive the sales associates crazy, I know it’s a hard job and the customers can be sometimes the most passive, most angry types a person will ever encounter. Yet, when it’s evident the majority of the staff doesn’t care or make an efffort to find a solution — when I’ve already done everything I can to not take up their time — that’s an entirely different prob. altogether.
This makes me a little sad — as I prefer to not write negative reviews of places I shop at. Here’s to hoping that Petco will take the time to:
1. Stock their shelves consistently with the items their customers purchase regularly (which should be a given)
2. Attempt to find alternatives, and keep their promises. ex: lb. for lb. option with any pet food that is out of stock that has been purchased in the store by customers, for ALL their pet food products.
3. Allow the nice gal (of the 5) take the leadership role w/​n the crew I was dealing with. She was trying her best to deal with this challenge (w/​her hands fig. tied behind her back), despite the negativity of one supervisor in particular.
On the upside, I can def. encourage everyone to take the time to frequent Chuck and Don’s Pet Food Outlet. The staff was friendly, took care of me in a matter of 5 minutes, and the food was even cheaper at their store. There is a silver lining to this at least, I have a new place to frequent indefinitely for my pets’ food needs.

Awesome place in the Ford Pkwy hood! Very helpful staff, always knowledgable & can help us find what we’re looking for. Prices usually comparable to petsmart, & closer (save gas!).
Great big parking lot. The groomers have been cutting our baby’s nails since he was a pup. Very efficient & professional. Only once did they miss a dew claw that we forgot to mention.
And free treaties at the checkout (our baby’s favorite part!) He races through the store knowing what they got for him being a good boy!

I want to point out right away that I’m really reviewing the fish department only. In the past I’ve been impressed how knowledgeable the staff has been and unlike many other large pet stores they actually pay attention to people who are in the fish department. However I’ve seen far too many dead fish to ever want to buy fish there anymore. They don’t quarantine possibly diseased fish and I’ve actually had to step over dead fish on the floor multiple times. (Gross!) I’ve seen an entire tank full of dead angel fish and nobody did anything. Buy your fish supplies here but go to a real fish store to buy your fish.

Petco is huuuuggeee. You can go in and see a tiny Dauchshaund riding in a tiny shopping cart, or buy treats by the pound. They always have things on sale and the people working are very friendly. I usually hate huge box stores like this, but it’s good for getting supplies cheaply. Not to mention Kongs. They also have a vending machine style dog tag maker and rodents like hamsters and stuff.

I like this Petco because it is conveniently located near my apartment. The crew has always been helpful and prices are very competitive. One of the good things about Petco is that it seems less chaotic than Petsmart because it is located in a quieter neighborhood. This is always my first choice for pet related needs.