Metro Heating & Cooling

The professionalism and knowledge of Metro Heating and Cooling’s company is outstanding. Having someone who knows exactly what they’re talking about puts your mind at ease. Our tech, John, was great. He was easy to talk to, explained things in detail and made us feel comfortable in what was going on. We will recommend this company to anyone in need of HVAC services in the future.

Our contractor used Metro Heating and Cooling to relocate an AC unit that was placed in our 1920s bungalow attic. We were extremely disappointed in the service.
Warning, I’m going to rant a little. If you read nothing else, read this: if you have Metro perform any service to your HVAC system, make sure it works before letting them leave and paying the bill.
The central air in our home had always worked perfectly, but it needed to be moved due to renovations we were doing on our attic. We had installers from Metro come out to move it. Apparently, we needed to be more specific and tell them it still needed to WORK after moving it. The job was around $ 3000. It did not pass the first city inspection due to them using the wrong tubing in the duct work. They came back out to fix the tubing. Once that was updated to meet code, no one thought to turn it on to make sure it worked? Sure enough, 90 degree heat came to MN later that week and we discovered it was not working.
Long story short, it took four ADDITIONAL service calls to get the AC working. Apparently, this company thinks it’s perfectly OK to leave without having everything fully fixed.
The most unprofessional response came last Wednesday, after we had arrived home from a long weekend at the lake. The AC had been working on Sunday morning when we left, after 3 of the 4 additional service calls. When we came home to a broken AC unit (again, on a 90+ degree day), I called Metro. Paul, who answered the 24 hour maintenance line (side bar: I called him one morning around 8:00 am and got a call back at 9:30 am, he’d been sleeping he informed me), asked me if I had changed the filter, and informed me that any additional work would probably not be covered by the original work warranty. Well, Paul, you’ve had 6 HVAC people out here in the last week, did one of them check the filter?