Wags Dog Walking & Pet Sitting

Awful. We met one of their dog walkers who – get ready – asked me what «heel» meant; we had briefly gone outside so she could see how we expect our dog to behave on walks. Obviously not someone who walks dogs for a living. AND we were charged for that visit!
Then, Wags refused to let us meet the stranger who would be coming to our home, to stay with and walk our Doberman. When I expressed disbelief, the rep had the owner of the company phone me, and he «explained» that they have too many clients, that it would be impossible to meet everybody,…
How on earth do you run a legit pet sitting/​walking business without facilitating meetings for clients and their pets with the person who will be coming into their home? I’d think they would worry about their own liability, at least!

I have used Wags in the past for dog walking services and was satisfied with no complaints.
Recently, I used Wags for about 4 days of overnight pet sitting. I came home from my trip to find the following:
–2 of my dogs had been put into their crates wearing SLIP LEADS. I feel extremely lucky that my dogs did not choke in their crates.
–One of my dogs had fresh deep sores on his face from what appeared to be him having rubbed his face on his crate door. Pet sitter said she had not noticed it and it must have occurred between the time she left at 8 am and I arrived home at 1pm.
–Pet sitter had taken my trash can out on Thursday night as we had discussed, but never brought the trash back to the house after trash was picked up on Friday. On Saturday at 1pm, the trash can was still sitting on the curb.
–Pet sitter left my mail sitting in my mailbox the entire time. We had discussed prior to the trip that she was to bring my mail inside.
The silver lining: my dogs did seem happy and relaxed when I got home which was the main reason I used a pet sitter instead of a boarding kennel.
I did make a complaint with the company and was given a genuine apology and a discount on my services. I do feel comfortable in the way the issue was resolved and am only disappointed that due to a lack of attention to detail with this particular sitter, I cannot continue to use the overnight pet sitting services. It is particularly disappointing because my dogs did appear to really like the sitter.

I have now used them several times and would like to update my review.
The Good:
–Very reasonably priced.
–They do cat sitting and have special prices for that.
–They are very nice.
–They are very professional and always get back to me right away.
–The pet sitters leave detailed notes about things when I’m gone.
–They are reliable.
The Meh:
–When you make a reservation in advance, they don’t email/​text/​call to confirm the week of your appointments. You can call them, but I wish they would automatically send a confirmation the week of the visit. I have enough to do when I’m preparing to leave town. If there is no confirmation, I’m wondering if anyone is ever going to show up to feed my pets. Seems they could easily automate this.
–You are required to give them three keys to your apartment, and it could be different people coming into your home each day. I know this is a reputable company and I’ve certainly never had problems, but it makes me nervous. I’d much prefer to have the same person every day. I know this isn’t always possible because of scheduling, but this is definitely a drawback to using a company like this (they have always made an effort to have the same person come every day for me).
–They do not contact you when they first come. Again, when I’m out of town, I am very on edge and wondering if my animals are okay. A text or e-​mail on the first visit would be a nice relief knowing everything is okay back home. I asked about this and they said they would do if if I specifically requested it, so if you’re like me, make sure you ask about it, because they won’t do it automatically.
–While their website is amazing, they actually don’t ask you that much information about your pets or instructions for while you are gone. Seems odd to me. I would think they would ask more and more specific questions.
–It is really difficult to tell the quality of care your pets receive when you are gone. I travel a lot and have quite a bit of experience and feel I can tell based on my animals’ behavior how things went. This last trip, one of my cats defecated on the floor in the middle of my bedroom. This has literally never happened before, and to me is a red flag that something just wasn’t right when I was gone, but to put that on this company is a stretch. It could have been a thousand things that may have led to this, and is not their fault, but this behavior can be a sign of stress in an animal. I will definitely be keeping my eye out for this when I use them again.
Overall this is really a good company and I like everyone I’ve worked with. I think there is a trade-​off when you work with a company like this versus a private individual. There are things that are better about working with a company, and things that are worse. If you don’t have a friend you can trust or count on to watch your pets for you while you are away, I think Wags is the next best thing.

I can’t recommend them enough. I had the air conditioning go out while I was out of the country. They actually came and let the technician in to deal with the issue. When that didn’t fix the problem, the sitter actually took my cat home with her to keep him cool until I could get home. They are very responsive, reasonably priced, trustworthy, and I feel like they actually give my cat the attention he needs while I’m gone. Seriously worth the money

Wags is one of a kind. I can always count on them to take care of my dog and cat while I am away for a day or a long weekend. I love coming home to the hand written notes about what my pets were up to while I was gone and to see that they were fed and well cared for. It makes me feel at ease while on my trips to know Wags is there for my pets. They offer a range of pet care options from 20 min visits to an hour or even overnight. Love it! Highly recommend!

Wags is fabulous. The service is affordable and consistent, as well as thoughtful. The pet sitters routinely leave notes behind letting you know what and how your furbabies are doing when you’re gone, which, while a little goofy, is overall sweet, comforting, and awesome. My pet sitters have tolerated me calling/​emailing to check up on my pets and have even sent me cute pictures of my kitties without me asking. If you’re leaving town for a few days or just have long workdays and are worried about your fluffkins, call WAGS and be amazed.

There is a reason why every review you’ll find for WAGS is 5 stars! This is an exceptional business and the only pet sitting service I will ever trust to come in my home and take care of my fur babies while I’m away. We’ve been using them now for about a year and they have gone above and beyond every time we use their services. They leave personal notes during every visit with the animals and spend time with them after they take them for a walk. I should also mention that they are extremely flexible and affordable!
I feel like I should also mention that I very rarely ever feel so low loyal towards a business that I leave a review about them. If you live in the St Louis area and you’re looking for a pet sitting service then look no further because you will never find another near as good as WAGS!

They are pure professionals. They cover all of their bases to make me feel comfortable having them in my home while I’m not there. And my dog seems to love them! They give me feed back about how the walk went, what they did together, and how my dog reacted. I love them!

Wags has been great to help me take care of my cat when I’m away traveling. They always follow instructions and treat my pet as if it were their own. They leave really cute notes saying how my cat was doing and if they played, had treats, etc. Great service! I would recommend to anyone!

Wags the Dogs have been working for us since May. They walk my Service Dog Bentley 7 days a week in the morrning and Bentley loves every min with them. They help me with things Meds and monthly Front Line putting on him due to it being hard for me to do those things for Bentley.

Wags has been wonderful to work with! The walkers are reliable and leave detailed updates after each visit. I fully trust the staff with my dogs (12 year old and 8 month old) and it gives me peace of mind to know they’re well taken care of during their mid-​day walk. I’m always in search of folks who can love and care for my dogs like I do… WAGS fits this bill and I’d recommend their services to anyone!

I love Wags, and just as importantly, my dogs and cat do too! They are dependable, flexible, personable and seem to really love pets. That’s really important, because obviously we’d all rather be home with our furbabies ourselves. It’s nice to know they are in good hands when we aren’t able to be there.

I so love Wags! I am disabled and having a service like Wags is invaluable! My dog is protective of me and weary of strangers and will bark and growl at them, but our walker Michaela has broken through my dog’s tough exterior. My dog and Michaela have definately bonded and I feel that my dog loves Michaela! She looks forward to her walk and the time she gets to spend with Michaela!

I travel a lot on business so need a pet sitting service that is reliable, affordable and easy to book. I really appreciate the online booking and competitive prices – I have three cats and a dog. The sitters are sweet and go the extra mile to make sure the pets and the house are cared for. I do wish the sitters were more consistent (I usually have several different gals visit per trip) and they could use a frequent user program of some sort since I book so often, but overall I am more than satisfied with Wags and recommend them.

Working with WAGS was wonderful. When I initially emailed with questions, I got a long, detailed, thoughtful response from its owners. Once I decided the go with this company, it was so straightforward and easy. The prices are reasonable, and the service is great (especially the notes left by the sitter everyday). When the owner took the time to email me a personal message from my cat on Thanksgiving with a picture of him, I knew I had made the right choice. You should too!

Wags did a great dog taking care of my dog. I was out of town for a couple weekends and they came three times a day to walk him and play with him. They wrote detailed accounts of each time and he seemed happy as ever when I got back. I actually met with one of the owners before leaving town and he explained everything to me and got stuff straightened out. All in all they are very professional, reasonably priced, and a great option if you need someone to care for your pet. I will certainly be using them again.

I found Wags online when I was frantically trying to find someone to take care of our cat during our two week long vacation. In the past I asked a neighbor — big mistake! Somehow them feeding our cat once a day for a three-​day trip turns into us dog sitting for two weeks? NEVER AGAIN.
After registering online, the owner called me and set-​up a time to come to our house and get the process started. It was quick and efficient. As a regular user I love their website and how I can schedule a cat sitting without talking to anyone — especially when I’m in a hurry. Plus, their prices are very reasonable so even a two-​week trip doesn’t break the bank.

We left town for a week, and we had to leave our 2 large dogs at home. We asked Wags to visit our dogs 3 times a day for a walk and to be fed. We were a little nervous about leaving them, but when we got home, we were greeted by 2 happy dogs that were well cared for. They took the extra time to pet them and play with them, and they even watered our plants, fed our fish, and picked up our mail! We couldn’t have asked for better service! Thanks so much Wags! Lumpy and Dobby say thank you too!

A spring full of travel meant a desperate need for dependable, trustworthy dog-​walking service. Wags Dog Walking was the gold-​plated answer. I give them my very strongest recommendation.
The company’s owners will make a personal visit to your home to meet you and your pet (s) before your first service. Seeing how well my dog responded to them set my mind at ease.
Wags has walked my dog dozens of times this year, on assignments from a one-​off single-​day booking to a five-​week marathon. The same walker came every day throughout that five-​week period, so my dog was walking with someone who knew her well and would notice if anything was amiss. Each day they provide service, they leave a note to tell you how the walk went.
They’re a great company — reasonable rates, quick clear communication, and very responsible and dependable. Congratulations, Wags!

I love Wags. They take such great care of my dog, and it’s obvious how much they love what they do. They’re also extremely trustworthy and reliable, which is priceless. I wouldn’t use anyone else.