US Post Office

This post office is the absolute worst! If you HAVE to go to this post office be prepared for the worst customer service. Please hire friendlier employees ASAP!!!

Post office is one of the better ones in terms of quick and friendly service. However the Fenton location. Has been the best by far out of all the places we have lived. Whatever they are doing should be implemented at all post offices

A convenient location for Brentwood residents, this post office is a small branch with only two registers. Definitely plan your day accordingly if you are going to stop by as there will likely be a line. Be cautious of the holidays as well. I went twice in the 7 days leading up to Christmas and the line was all the way to the door both times. Then again, what do you expect from a small, local post office with just 2 registers? The workers are very friendly and the packages are delivered as expected.

A post office is usually not a very happy place. Everyone is always in a rush because they have somewhere else to be, however, do keep in mind that your business is not the only one these people have to tend to.
I have not encountered an unfriendly staff here. I have been to different places where they are literally screaming at me and making me so nervous that I dread going there — I am looking at you St Louis Dept of Revenue in Clayton and various DMVs. The staff have always been so pleasant and helpful and I do appreciate that A LOT. I have been in here during peak hours and had to wait in long lines while 2 people work the counter and have seen some impatient people mumbling under their breath as if it would make the lines move faster. Word of advice: huffing and puffing will only make you more mesirable but it will not make the world go at a faster pace.
The ladies at the counter are usually chatty but not to the point where they are halting their services. Whenever I come to drop off packages, they are always so helpful with my mailing questions and have always offered suggestions for a more economical mailing service. I have noticed them explain a lot of things to elderly people as well who come in there confused about the status of the packages they sent due to the tracking not being up-​to-​date.
Small post office but wonderful staff. This place is OK in my book!

I can’t handle RUDE customer service. I went there today 12/​23/​2015 around 2.25 pm the black lady with the short hair treat me poorly, can’t even believe she got a job. Keep rolling her eyes while she answered my question about the shipping packaging. Please don’t go to this place unless you want to see the craziest customer service.

Whoever said this location has fast moving lines is incorrect. There are always long lines and they have the slowest service possible. I highly recommend using a different location. Why do post offices only have 2 employees at every location? It’s absolutely ridiculous.

So, you definitely shouldn’t drop by at 3p, because that’s apparently when everyone else has the same idea. Of course, there’s only one person working the counter and a long line forms. It tends to move pretty slow for some reason — do people not have their stuff together?
However, despite this recent visit, I have to say that I’m usually greeted by extremely friendly staff. And after living in NY for a year, pleasant people at the post office are extremely appreciated.

This small location is great! The lines generally move pretty quick and the workers are super nice. Easy parking right next door. Easy each time you go in.

I can’t imagine a less efficient operation! If this were a private business it wouldn’t last a week. These people need training and or help. Waited almost 45 minutes so I was able to get a good idea of transaction time… Average 5 minutes 20 seconds per person helped. I’ve purchased cars in less time.

Unfortunately this post office is the closest to my route to and from work. It’s small but what I hate about it is that there is no automatic machine where you can get postage and mail larger boxes. WTF? This is a VERY heavily traveled area and I’m sure it gets enough traffic. The Kirkwood location has TWO of those machines. I got a box AND postage at another location one day, but I didn’t have tape for my box, so I took it home. Went to drop it off after work. Walked in and there was no place for me to drop the box since it was too big for the mail slot. The workers were still there — it was closed but they were still there chatting. I asked if I could give them my box to put in the mail — as it was stamped, sealed, and just literally needed to be put in the bin– and they said NO! With that kind of customer service, this gets no stars. I had to make ANOTHER trip to ANOTHER branch to get it mailed. Ugh.

I just needed to find the drive-​through drop-​off, and it took me two go-​rounds to figure out it’s ONE box in the middle of the parking area.
Some signage would be helpful, as there are cars parked all around the narrow drive-​through lane.
At least there’s a back way to get to a light for a left turn onto Brentwood.

Ok… Kudos to the dude working at the Post Office.
I just got back from the location in Brentwood. I’ve used this location many times in the past. It’s a smaller location which means there is often a line. But the staff here are always so helpful. I arrived today at 4pm on the Monday before Christmas. The line was to the door, screaming babies and all. This must be one of the worst jobs in the world during the holidays. Most of the people in line clearly don’t ship things often. They didn’t have items labeled correctly, incorrect postage… I counted 3 people upon entering that were standing in line with Christmas wrapped gifts… which are a no-​no.
The employee working at the counter was super friendly, patient, yet efficient. I won’t say that I was in and out of the place, but I was amazed at how he kept his cool. I literally was waiting for him to freak out. There were two other employees popping in and out but neither seemed to care to give him a hand or staff the second counter… on probably the busiest shipping day of the year.
Here’s some irony… his name was Newman… like on Seinfeld. Yet he was Newman’s opposite.
Mr James Newman at the Brentwood PO… if you haven’t killed yourself yet, please accept my thanks at a job well done today.