The Ritz-Carlton, St. Louis

It really could have been a great night but… We were celebrating my sisters birthday this past weekend. The Lobby Bar really is usually a good time. Great bands play there. But my friend and I are standing near the check in desk and over hear this tall stiff slim white guy in a suit, (I think he was front desk person or the manager) he is voicing his awful opinion of Hispanics. Now maybe he didn’t care that we were right there, maybe he thought the band was so loud that we wouldn’t hear, or maybe he felt that because we appear to also be white this was okay. He had such disgusting things to say that I won’t repeat them. I just know that I won’t return. What a bigot.

This was probably one of the most disappointing stays we have experienced in a hotel in a very long time. We were so excited to stay here with the great name and supposedly spectacular accommodations. First off, when we arrived, everyone who worked there were welcoming and friendly. I have no issues with them and they allowed us an early check in time. When we got to our room and were cleaning up from our trip, we discovered there were many towels and hand towels in the bathroom, but only one wash cloth. Not sure how that happens, but it was a minor bump in the road. Now, I realize we stayed there on New Years Eve and maybe should have expected it, but given the accommodations and the price of the room, I did not expect to be listening to partiers in the hallway until 3:30 am. There was yelling and slamming of doors and pounding on other doors and even more yelling. This was not from kids, these were grown adults. We finally gave up and checked out at 4:00 am and headed home to get some sleep. I told the person when we were checking out how disappointed we were with our stay and the level of noise. They comped our 25.00 parking. I will have to think long and hard before I would stay here again and I would make sure it was not on New Years Eve.

Pretty outdated, wood paneled vibe. Less expensive than the typical ritz but they literally charge for wifi. How tacky is that? The answer is: about as tacky as the big haired bad plastic surgery clientele. Parking garage is gross and the lobby was so packed with a tacky holiday party I couldn’t check in. Terrible for business travelers. Avoid.

Posh. Elegant. But what sets this place apart from many nice hotels is great service all the way from the curb to the guest rooms. Nary a door was held open without a smile and a «Good Day!».

Great hotel and wonderful staff. The recent update has really refreshed it. The location is killer for those in the Clayton area for business. In the evenings the lobby is a popular bar/​hangout for both customers and locals.
The onsite dining is great. The Grill cant be beat. If you are staying at the hotel, you have access to the private on site cigar club. Its a great, albeit smoky place to visit.
Overall, this is a wonderful place to visit/​stay.

I’ve been to a number of Ritz Carlton hotels and I was pretty disappointed with this location. The lobby was nice but the rooms were very average. The toilet was old and did not function properly, and the rest of the room was very standard. The service was OK — the front desk was not very helpful and seemed as if they wanted to answer any question quickly and make you go away (and their answer ended up being wrong). Very different service than the other RC that I have visited.
The hotel was fine but not up to RC standards. If I visit St. Louis again, I would not pay for the premium at this location over a Sheraton or Hilton.

Visited St Louis on business today, harried day and left my credit card in the restaurant on way to airport. Called Tim and Zach, who both rallied and delivered the card to me at the airport. Unbelievable service. Over and above the call of duty, even by Ritz global standards, and thank you gents! Cheers

A little outdated in terms of the property, but still maintained the charm and glamor of a Ritz.
Wonderful room, modern amenities, nice city view balcony, floor to ceiling windows, comfy bed, late check-​out time, and in the heart of Clayton.
Incredibly gracious and wonderful hotel staff. Would stay here again in a heartbeat in any subsequent visits to the area.

A very nice hotel, great service, and a classic (albeit older) feel.
You can’t go wrong with service at any Ritz. They definitely go out of their way to make your experience pleasant. I love how they reach out to you to see how they can make your stay memorable. And while they won’t pander to your every ridiculous request (my co-​worker requested a jenga tower of towels), they do read them all and joke with you when they see stuff like that.
The rooms were a bit dated, but very nice. I love the balconies; if I wasn’t there for business, I would have spent more time just chilling out in the open air. The beds, as expected, are super comfy and you will just settle, sink in, and sleep (for better or worse — work productivity was a little lower!).
Overall… will definitely stay here again when I’m in town.

CLASSIC, Classy and Superb all-​around. One of the best hotels, this old-​world styled Ritz is in an amazing part of town (Clayton) that features dozens of walkable restaurants, bars, parks and shops. The perfect place to stay in St. Louis as it is centrally located and near highways and airport. Service is excellent, lobby bar is ONE OF THE BEST in the country and features live music on weekends and special theme nights during the week. Two restaurants are both very good, but across the street is 801 Chophouse – which is TOP SHELF steaks and an amazing wine list. This is the best place to stay in St. Louis. A few tips: easterly view faces downtown, westerly view is of the buildings in Clayton. Both nice. Ritz CIGAR BAR is a very special place and considered one of the best cigar bars in America… Classy and relaxing. If you have work to do, come down and sit in a comfortable chair with free Wifi in the Lobby Lounge. Service is very friendly and rooms are updated and comfortable. Prices are better than most Ritz’s. My only complaint is some areas are a bit dated, but overall it’s a great spot to stay or visit.

The stay was incredible. I was in town for a wedding, everything was taken care of by the hotel staff.
Spend a few hours at the lobby bar between the events on Saturday and I met someone in the lobby bar that was in town for a separate wedding. We met while ordering a drink. Looking for this person to reach out.
The staff was great and the wedding weekend was fun and stress free. Recommend this hotel to everyone.

Love, love, love. My husband and I stayed here for our baby moon. We were immediately greeted nicely at the door. The front desk was so friendly. The place looks so great. Our room was perfect, we loved the balcony. We ate the restaurant and the food was amazing. As we left our car was washed when they brought it to us. What a fabulous hotel.

The customer service at the Ritz was sub par at best. We stayed for a wedding and were constantly harassed by the night manager. Apparently, our requests for extra pillows and a rollaway were too much for the staff. As lifetime platinum Marriott members, we were not impressed to say the least.

One of the worst Marriott experiences we have had. Room was okay but kind of outdated. Hotel staff was rude and unhelpful. We tried to order sushi at 4:45 as the chef was setup next to our table. We were told you could not order until 5. I feel like this Ritz could really step it up a notch.

First stay at a Ritz ever, and it was a very nice experience. The lobby was ridiculously nice and the staff are amazing. The beds were super comfortable which is always very important.
Downside: The room has a dated feel. The shower had 0 water pressure so it took forever. The light in my bathroom also didn’t work. Super expensive parking… and it’s kind of far from everything.

Decided to book the Ritz for a trip to visit a family friend’s father who was not doing well. Checked hotel prices and was pleasantly surprised to find this property at less than the usual Ritz Carlton price. Booked it, and don’t regret it. Situated in I guess what counts as the second downtown of St. Louis, plenty of restaurants and shops in proximity, but why bother when you’ve booked the Ritz?
Staff was very friendly, attentive, welcoming and … … as you would expect from the Ritz. Rooms are well appointed, the club lounge was exceptional … and having a balcony off the room was a nice touch.
Definitely would recommend this property.

Weekend trip for a wedding. The hotel is ok, rooms are pretty nice, spacious, and seemed very clean. Didn’t like having to venture through restaurant and bar to get to event spaces. Also concierge never seemed to be at his/​her designated post when we had a question so ended up at the reservation desk which did not yield helpful information. Oh, well. Maybe he/​she had the weekend off. All in all, everyone was very nice and I would stay here again.

What a wonderful hotel! We were in for w conference. The conference room, food, facilities were great. The staff of the hotel went above and beyond to make us feel welcome and comfortable. Such friendly people. The hotel itself was beautiful, clean and updated. Valet parking was quick and efficient. The room was spacious and the bathroom was luxurious. I would highly recommend this hotel, even if it’s not right downtown. There is a Metrolink station nearby, though.

Quick biz trip to St. Louis. Definitely worth club level expense as the 18^th floor staff are pleasant and there are toms of munchies in the afternoon. And heavy breakfast and dinner snacks available. Typical ritz rooms at a cheaper price than any ritz on the west or east coast.

Excellent stay. I highly suggest the Club Level on the 17^th floor. The Bvlgari toiletries complements my personal preferences, the robe is cozy & made with quality, it is quiet, awesome city views (see picture), and it’s just overall lovely!
I also have to brag about the 17^th floor Brunch! WOW! I honestly believe this brunch was made for me! Caperberries, fresh juices, domestic & international cheeses, exotic fruits, mini quiches, croissants! Eeek! I ate twice in three hours! Shhh!