The Caramel Room At Bissinger’s

If you want to put a capital «R» in romance for your wedding, go to the Caramel Room at Bissinger’s. The space is captivating and beautiful. The entire 4^th floor is dedicated to the event space and every inch is comfortable and inviting but also cozy and serene.
When you come off the elevator, straight ahead against the wall is a lovely cream settee flanked by two large cream lighting fixtures. It has an old Hollywood 1920’s vibe to it. You turn the corner and this is the large cocktail room with stairs leading to a balcony and the outdoor seating. The servers are attentive and the drinks they mix with their signature chocolates are divine.
They also do large scale receptions and the meals are not the typical dry chicken dinners you get at a hotel. I had a roast beef with mashed potatoes and asparagus. Very simple yet so elegant and better than any dinner I’ve had at the Fours Seasons in downtown St. Louis. Yeah. It was that good.
If you have the cash to spend, do The Caramel Room.

Love the outdoor seating and ambiance. The moonfish was undercooked and almost raw. The sides were subpar lacking bigger portions. Of course the chocolate was the best along with a glass of red wine.

I couldn’t say more positive things about this event space, the staff, and the food. The renovation was outstanding and even minute details like the bathroom stall handles were addressed. I love the outdoor space with the lounge seating and the fire pits! The space is naturally wonderful but is also beautiful dressed up. The staff is also knowledgeable, courteous, and want every guest to enjoy themselves!
Probably the best part is the food. Chef Nick is one of the most talented, innovative chefs in St. Louis. He can make something as simple as roasted chicken seem special. His cheese puffs in the soup are to die for… and I’m not exaggerating. Eating Chef Nick’s food is always an exciting culinary experience.

I have had the pleasure of attending two weddings at this venue and can say nothing else compares in the area! Absolutely gorgeous settings and the view can’t be beat. The food was fantastic and we experienced nothing less than great service during our visits. Wish I had my own wedding to do over again so I could have my own special evening with the Caramel Room!

Attended a winter party here and had a great time! The food was awesome and they had a ton of drink options at the bar! Can’t beat the view either!

My son and daughter-​law gave me a 60^th birthday party at The Caramel Room. What a wonderful evening. The hors d’oeuvres just kept coming and the dinner was superb! The food and service were excellent and the room is nothing like any other event space you will ever find. Besides the in door space there is a lovely outdoor deck that has seating and a great view!

I have been to the Caramel Room for a few events now and finally decided to write a review. Seriously love this place! My favorite part is the outdoor terrace where I spent most of my time during the events: great view that is rarely taken advantage of in STL, nice seating, fire pits and bistro lights.
There were all kinds of food stations that I found quite nice: hot, full, and we got food at any time we wanted.
I know Bissingers is known for their chocolates, but you have to have the bread pudding here!
All in all, if you’re familiar with event venues in STL, the Caramel Room is clearly one of the best.

This chef! This space! Nothing beats amazing restaurant quality food — but in an event venue! The décor is like nothing I’ve seen in the St. Louis area and the staff is just superb! The best part? The view at sunset on the terrace! It’s huge and has the most comfy lounge furniture with fire-​pit coffee tables. Best venue in the region for sure!

This room is very dark in spite of the lovely modern chandeliers and hard wood flooring and looks exactly like it once was, a factory warehouse. The reception area is long and narrow and not conducive to mingling. The service was inconsistent at best and the food meh. I am not sure what the room capacity is, but it was too small for 150. Tables were tightly packed allowing little walking room and the dance floor was too small to handle the crowd.

I agree with what the other 2 reviewers had to say. Let me add to the discussion with my own experience:
I was looking to book a space for my wedding reception and was very interested in The Caramel Room because of the beautiful pictures of the Caramel Room that I saw online. I contacted Danielle to schedule a viewing. The experience was terrible. To be clear, I was looking to book a Saturday evening reception during peak season (a minimum cost of $ 25K).
First, Danielle’s correspondence over email was terrible. Instead of giving me information about the venue, she would write about how busy they were. I wondered if they wanted my business at all.
I arrived at the venue for our scheduled appointment time. I made my way up to the 3^rd floor and found a receptionist. When the receptionist called Danielle to let her know I was there, she whispered «…she’s by herself…» to Danielle on the phone. Ok… that’s weird and it felt judgmental but moving on. I met Danielle and she showed me the space. I had been to several other appointments where the event coordinators would enthusiastically show me the space so that I could imagine how the rooms would be set up the day of the event. Danielle, on the other hand, stood there with her arms crossed while I asked all the questions. Honestly, we had several long awkward pauses when I expected her to say something… anything…and got nothing in return.
HERE’S THE THING THAT GOT ME: The entire time I was with Danielle I felt that she was sizing me up. I imagined her thinking to herself, «Can she afford to have an event here?». Upon meeting her, she inconspicuously looked at my engagement ring. It’s not like she did it and said «oh, that’s pretty». No, it was definitely like she was judging me. She even asked what I did for work! My fiancé couldn’t make it to the appointment (it was in the middle of a weekday), and I felt judged for that too.
I was prepared to spend more than $ 25K for a wedding at the Caramel Room. They were classist and rude. If they treat me like my business doesn’t matter to them BEFORE I give them money, how will they treat me when I have forked over my cash and they are no longer trying to woo me? I could not imagine working with them. I would dread every appointment. I would advise anyone looking for venues to at least spend some time with Jodi at Windows on Washington or the folks at Randall Gallery to learn what real customer service is supposed to be. This is not it.

The Caramel Room is at a great location on North Broadway in St. Louis, and the room itself is very well designed for large groups.
The ambiance when I visited for a Saturday night banquet truly was beautiful and had everything set for a wonderful night.
Unfortunately, the food service didn’t live up to my expectations. The organizers of the party chose to go with food stations rather than typical buffet lines. Sadly, The Caramel Room simply couldn’t keep up with demand, and there were constantly long lines at each station.
This became a running joke throughout the evening — amongst all guests, and even from the emcee. The night was like «a college party, with plenty of cheap alcohol and no food!» What we did observe looked like delicious scallops, chicken wings, chocolate chili fries, salads, and more — but my date and I only had the chance to nibble on a couple things all night.
Our group had also ordered a premium bar, and we did not get it at the event! I can’t complain about complimentary mid-​grade, but, this was truly a disappointment. To top it off — we expected to have some actual chocolate from Bissinger’s at the party.
Overall, I liked The Caramel Room for the room itself, but the service and experience here were much less than par.

I had such high hopes for this place, especially because the venue is beautiful. As a downtown resident I was so excited to see this place open. Attended two events here and was disappointed both times. I work in the service industry so I understand sometimes things happen, but there were no excuses for the things that went wrong. One example is you are serving 250+ people and at the mashed potato station you have one pan of mashed potatoes out and when it runs out it can’t be immediately replaced. Of course I went to the other stations while I waited, but to my surprise all the food was empty! Over half of the party had not even received food yet. Not being able to keep the food on the buffet full was the same issue at the first event I went to too, The biggest upset for me is we were supposed to have premium bar, it was much to my surprise when my choice of vodka was McCormicks! There excuse for this afterwards is that it was a mishap. Unacceptable! I think they are not ready to handle such large parties. Big mistake on their part as I didn’t hear one good review from my fellow employees, such a shame.
The only reason I gave this review 2 stars is because the venue space is absolutely great! Huge patio, nice large bar, and dining area and beautifully decorated.