Tesla Service

I have been owner since Jan 2013 and have had my car’s annual service, along with a few minor fixes, done at the service center regularly since it opened in Mar 2013. This is the best service I have ever received, far above anything I’ve experienced at other St. Louis dealers.
The team at the Service Center goes out of their way to resolve any issues and regularly addresses maintenance bulletins without being asked.
The service I receive their is just another reason why my next car will be a Tesla.

We’ve been there 3 times: to test drive, to pick up our Model S, and once we stopped by for a charging issue. There is no friendlier staff and better car service we received, ever!

Since the day they opened in early 2013, they have provided better service than I could’ve imagined. They always offer me a loaner, and often one which is better than my car in performance and/​or features.
Every issue of any magnitude is treated with the same utmost urgency, and I typically get my car back the same day, freshly washed and vacuumed.
The employees at Tesla are constantly going above and beyond to accommodate special requests and exceeding my expectations.

I am an owner since Feb09, 2013. This Tesla service center has offered the absolute best service I have ever received. When my car was ready for its annual service they gave me a loaner that was a Performance P85. Probably cost almost double the one I have.
Any of the small issues I have had with the car have always been dealt with quickly and kindly. My car was one of the few that recieved a bad 12 volt battery (not the propulsion battery). The car informed me to get my car serviced and why. I was never left stranded. The service center replaced the battery no questions asked and no hassle to me.
Earlier this year my wife felt the air did not smell fresh enough coming out of the air vents. I went by the service center and they replaced my air filter without any hesitation. I know of absolutely no other dealer in the US that hands out free air filters. Typically that is one of the largest marked up items.
Any Tesla Model S owner who has had a bad experience with the St. Louis service center must have hit them on a really off day. I keep looking for excuses to have my car serviced so I can get a free P85 Model S loaner to drive around for the day… Plus the free car wash… Problem is EVs typically do not have any service issues.

I recently moved to St. Louis from San Francisco and was a little worried about the service I’d receive at this location. That said, I have had nothing but wonderful experiences with everyone I have worked with at the Tesla Service center. Truly professional and kind.