Terry’S Towing Inc

My son was in a bad car accident yesterday and his vehicle was towed by Terry’s Towing to their lot in Maplewood. The police had called Terry’s and they were on the scene when I arrived. We went to the lot a few hours later and were told we had to pay $ 100 just to have access to the vehicle to remove his personal belongings …(which was ironic because the lot was not locked and anyone could walk back and go thru any vehicle… they also insisted that the key to the vehicle be left inside the unlocked vehicle.)
That day I was told by the cashier that if we picked the vehicle up that same day there would be no additional charge. He stated that there was a charge of $ 30 per day every day «THEREAFTER» that the vehicle was left on the lot.
The next day my son went to retrieve the vehicle and was told there was $ 60 owed. The same cashier would not release the vehicle until it was paid. I called the cashier and he rudely told me that I needed to take a deep breath and chill out. He said I had misunderstood. What is to misunderstand about $ 100 and $ 30 a day THEREAFTER?
Gets better. My husband and a friend both called Terry’s Towing after the accident and asked what the charge was to tow a small truck the distance ours was towed. One was told $ 65 flat fee if it was in the Maplewood Area. The other was told $ 65 hook up and $ 3 per mile. Both quotes considerably lower than we were charged.
The car was towed a total of 2.8 miles and picked up the next day for $ 160! The real fee should have been at most $ 74 for the tow and $ 30 storage. They charged me about 50% more because we were in crisis.
I will NEVER ever use this business again. I feel we were definitely taken advantage of and how horrible is it for a business to kick people when they are already down.

As far as the initial tow went, they were fast. I had been warned that this business would steal items from my car, however, this was not the case because I was lucky enough for my car to break down on a Friday night. However, their customer service was horrible.
They only employ one person on the weekends and the police are constantly calling him out to pick up vehicles. I waited for two hours for him to show up just to tell me I could not get any belongings out of my vehicle, even after I explained to him that I would be selling it to a different tow company because the car wasn’t worth the repairs. Again, I was not impounded, my car just broke down and I couldn’t afford to pay up front so it had to sit on their lot for one night (which counted as two days).
He wasn’t rude, but he definitely wasn’t understanding, nor timely. Even when he knew I was going to be there in less than five minutes, he still put the police calls over the money he was about to make with me. He even kept me waiting for an extended period of time when the other tow company had showed up with me.
It was ridiculous and I do believe something could be done to make this business better, especially on their extremely busy day of Saturday. Two Stars, will never, ever use them or recommend them.

Terry’s Towing is the kind of business you want support from when you have an emergency. Or when you’re, you know, arrested.
I first used Terry’s Towing when I got a flat tire while preparing to turn from Des Peres onto Forest Park Parkway about a year and a half ago. I yanked the car into a small parking lot and called a friend. He tried to change the tire himself, but he didn’t set the jack correctly, the car slammed down, and I still have a hole in my car’s floor. Beyond that, though, I couldn’t drive the car, so we did a quick Google search for decent towing companies in the area (Seriously, what would we do without smartphones?) and dialed Terry’s Towing.
I don’t know who Terry is or if he was the guy who came to my rescue. I just know that the guy came quickly (He had said it would be within an hour, and he actually arrived within 40 minutes), he was super friendly, and he hitched my car up to his truck within a few minutes. He towed the car to the Firestone on Forsyth, and it was only about $ 60, which I found reasonable given that it was 8 p.m. He had a travelling credit card processor (pre-​Square), so was happy that I didn’t have to figure out how and where to get cash to pay him.
I’m not proud of the second time I encountered Terry’s Towing, but I was no less pleased with their service. I maybesortofkinda got thrown into the clink for a few hours because of my expired license plates (I know, I know. I’m TERRIBLE at remembering to get the tests and renewals! Shut it!), and the county police had to take care of my car while I was singing the «Big House Blues» (Corresponding «Ren & Stimpy» episode here:
). They used Terry’s Towing to take the car to some wasteland of autos unwittingly abandoned by serious criminals like myself. Though I didn’t deal with Terry’s personally, I appreciated that they noted the hole in my car floor and the car was undamaged when friends took me to pick it up.
Didn’t see that one coming, did you?

Terry’s was great. Showed up exactly when they said they would. I had them tow my car to my mechanic in Illinois and the price was great. Couldn’t believe how inexpensive they were. Would definitely recommend.

What do you do when it’s Christmas Eve and the cops show up your doorstep because a Grinch has called them to complain that your car is parked in front of his humble abode? No mind that you had no choice but to leave it there because you spun out and hit a curb, screwing up the axle on your wheel and can’t drive it anywhere, and nowhere is open. Scrooge is having a holiday gathering and wants it gone! Unfortunately it’s a private street, which means you have to move it! The friendly officer, who thought the whole thing was silly but was just doing her job, recommended Terry’s Towing. We called and they were very nice and helpful and gave us the quote right over the phone. Told us they’d be there in 30 minutes. They were right on time, and got the car up on the flatbed in no time. They even drove the car all the way to Ballwin and left the keys in the dropbox of my dealer without us having to follow and fill anything out in this weather. Score! The friendliness and speediness of this towing company will make me use them again the next time some a hole calls the cops on me on Christmas!